VoiceGuide General Support VoiceGuide General Support http://voiceguide.com/forums/index.php Fri, 03 Sep 2010 23:13:36 +0000 60 Play Sound File http://voiceguide.com/forums/index.php?showtopic=6819 all the sudden the sound files keep stater. in other word sound files disturbed during the play.

the original sound file are fine when I play them with CoolEdit. but when VG play them, they are not.

I can't figure it out why this is happening.]]> Fri, 03 Sep 2010 23:13:36 +0000 http://voiceguide.com/forums/index.php?showtopic=6819 Calls With Linecallstate_Didconnected http://voiceguide.com/forums/index.php?showtopic=6818
In VoiceGuide Log Viewer Hangup Source property of the call is listed as LINECALLSTATE_DISCONNECTED

VG v7.1.3656.25878; Dialogic D/4PCIUF; OS - Windows XP - Professional

I have attached log files and screen shoot of VoiceGuide Log Viewer with two events in question.

Please assist to resolve the issue.

Thank you]]> Fri, 03 Sep 2010 17:58:18 +0000 http://voiceguide.com/forums/index.php?showtopic=6818 Unable To Change Voicemail Greeting http://voiceguide.com/forums/index.php?showtopic=6817

]]> Fri, 03 Sep 2010 12:58:50 +0000 http://voiceguide.com/forums/index.php?showtopic=6817 Vg Service Is Auto Stopped And Restarted - Stops Dial And Conference O http://voiceguide.com/forums/index.php?showtopic=6816
We've got an issue on multiple servers (which seems to happen around the same time across servers) where the VG Service is stopped and restarted automatically. When this occurs, our dial and conference modules seem to stop working. We can see them dialling out, but the ...ringing never shows up on the Line Status Monitor. We are not stopping VG manually and have no idea why the service is stopping and restarting.

Please find log files from one of our servers before and after the service stops around 2:45pm.

This is a major problem for us as it has happened twice in the past 3 days across multiple servers and when it does occur, call connections no longer work for dialling out, so any assistance would be greatly appreciated.

Regards,
Ben.

]]> Thu, 02 Sep 2010 12:27:20 +0000 http://voiceguide.com/forums/index.php?showtopic=6816 Message Lamp http://voiceguide.com/forums/index.php?showtopic=6815 I have a few problems on Voicemail that I need assistance on please

1. I call from ext 510 to 200 and leave a message for 200. I am notified that there is a new message (MSG Lamp ON). When I then call in to listen to the new message, the VG indicates that there are no new messages. I then hang-up and call in again. This time VG correctly reports that there is a new message. [In the attached log I called in at 2149 and 2151 ]

2. Lastly the MSG Lamp On and OFF command is executed instantly. However it seems to hold the channel [line 8] in this system] for quite a about a minute. Is this normal?
The log reports the following error [ERROR Invalid action specified for HumanAnswer: [MSGLAMP]
Also, is this parameter adjustable [timer set 60 sec : EV_TIMEOUT_MAKECALL_NORESPONSE]

]]> Thu, 02 Sep 2010 03:09:20 +0000 http://voiceguide.com/forums/index.php?showtopic=6815 Automated Campaign Report http://voiceguide.com/forums/index.php?showtopic=6814 So let's say that I have a campaign (StateCampaign for example) that I name in the XML outdial file. When it finishes dialing I would like a report that is generated that shows stats of calls with completion (answered, machine, etc) as well as a result variable (have the person answering press a key 1,2,3).
What is the easiest way to do this. I think it would be a mixture of the CDR file parsed for lines with the campaign name as well as tying result variables with each call. Do result variables get stored in the CDR file?
Thanks!!!]]> Wed, 01 Sep 2010 02:23:36 +0000 http://voiceguide.com/forums/index.php?showtopic=6814 Answertimeout Issue http://voiceguide.com/forums/index.php?showtopic=6813

]]> Mon, 30 Aug 2010 20:17:18 +0000 http://voiceguide.com/forums/index.php?showtopic=6813 Intel Dialogic Bri/2Vfd http://voiceguide.com/forums/index.php?showtopic=6812 Working VG with Intel Dialogic BRI/2VFD? and how many cards can I to install to server? Mon, 30 Aug 2010 07:36:15 +0000 http://voiceguide.com/forums/index.php?showtopic=6812 Hmp For Outboud Campaigns http://voiceguide.com/forums/index.php?showtopic=6811
I am preparing a budget for an outbound call campaign distribution system. I am plan to use Vg v7 for my telephony layer, however, the project cost will change significantly based on whether we could reliably use HMP to send the outbound campaigns, vs. the alternative of using a Dialogic card based solution.

Back on 2008, I attempted to use VG v7 and HMP without much success, even while working directly with Dialogic engineers (see old thread, HMP & VG v7 ).

The question is, with the current VG v7 and HMP product revisions, provided I use a high quality broadband backbone, nowadays, Can I rely on VG v7 and HMP to send the outbound campaigns reliably? perform machine vs human detection reliably? and collect DTMF tones reliably?

Regards,
-r]]> Sat, 28 Aug 2010 14:54:43 +0000 http://voiceguide.com/forums/index.php?showtopic=6811 Sms Capability? http://voiceguide.com/forums/index.php?showtopic=6810 Can VG do SMS natively? I have customers that wish to do SMS in addition to phone calls. Fri, 27 Aug 2010 14:47:53 +0000 http://voiceguide.com/forums/index.php?showtopic=6810