VoiceGuide General Support VoiceGuide General Support http://voiceguide.com/forums/index.php Thu, 17 May 2012 21:32:53 +0000 60 <![CDATA[Include External Vgs Into Current Vgs->Vbs Module]]> http://voiceguide.com/forums/index.php?showtopic=8669 Thu, 17 May 2012 21:32:53 +0000 http://voiceguide.com/forums/index.php?showtopic=8669 Sound File Path http://voiceguide.com/forums/index.php?showtopic=8668
Example - My setup is a folder name 'Scripts' which contain the VG script and also contains two sub folders named 'English' and 'French' where the actual sound files are held.

If there were a global variable such as $RV[WavPath], I could set to 'English\' or 'French\' or even 'D:\scripts\English\' and 'D:\scripts\French\' then I would not need to put a path in front of each call to play a file saving a lot of time. This would also allow an easier way to have a very dynamic set of sound files.]]> Wed, 16 May 2012 20:52:25 +0000 http://voiceguide.com/forums/index.php?showtopic=8668 Cdr Not Showing File Playing For Answered_Human http://voiceguide.com/forums/index.php?showtopic=8667

]]> Wed, 16 May 2012 18:00:52 +0000 http://voiceguide.com/forums/index.php?showtopic=8667 System Stop Answering Calls http://voiceguide.com/forums/index.php?showtopic=8660 I have a VoIP system running in Windows 7 (32 bit) with VoiceGuide (v7.1) and HMP 3 (Build Number 291).
The calls go througth Cisco Call Manager to this computer.

The system works great, but sometimes needs to be rebooted because it stop answering calls.
I see errors in the log file, but coudn't find any solution.

I'm sending with this post some log files and the output of its_sysinfo. Today I notice the problem and I had to reboot the system, but I'm not sure when the problem started.

Please let me know what other information should I send, or where should I look to find a solution.

Thanks in advance.

]]> Mon, 14 May 2012 21:41:32 +0000 http://voiceguide.com/forums/index.php?showtopic=8660 Using Oracle With 7.3.1 http://voiceguide.com/forums/index.php?showtopic=8658

]]> Mon, 14 May 2012 03:22:41 +0000 http://voiceguide.com/forums/index.php?showtopic=8658 Callerid Not Available Sometimes In T1 Connection http://voiceguide.com/forums/index.php?showtopic=8653
Our client switched to the new board D/480 JCT as they wanted to use T-1 connection.

Now the problem is that caller ID is only arrived to VoiceGuide when a call is made "within the system."
Most of cases, the callerID (RV_CIDNumber) value is empty.

The Telecom technician said it is avaialble but VoiceGuide is not capturing it because he sees the number in ChannelD. (I attached ChannelD log he sent. You can see the phone number 714393...., but not in the voiceguide log, "0504_1110_vgEngine.txt")

I also attached additional log that has captured one callerID. ("0504_0558_vgEngine_CIDCaptured.txt". the caller ID is ending 3998)

Please let me know what to do in order to see caller ID all the time.
I am not certain at this point if I have to do something on VoiceGuide Configuration, or ask them to check their phone lines.
I attach the VoiceGuide Config file just in case.

Thanks a lot for your great support in advance!

]]> Fri, 04 May 2012 17:04:53 +0000 http://voiceguide.com/forums/index.php?showtopic=8653 Switching Board To D/240Jct-T1-Ew http://voiceguide.com/forums/index.php?showtopic=8652
I am having a hard time installing a new board.
We used to have D/120JCT card and now trying to switch to T1 lines with a new board, D/240JCT-T1-EW.

But I cannot not get this worked with several issues:
1. After I install Dialogic Driver 6.0, I cannot use "Auto Detect" in Dialogic Config manager to add the device: the system hangs and I have to restart.
I have to "add device" manually.
2. I tried to activate VoiceGuide with the new license (for 12 ports), but Voice Guide Line Status window indicates that it is still "Evaluation Mode"
3. I am not sure how to change Config.xml to work with T1 with this card only activating 12 lines out of 24.

I am attaching log files and config.xml files.
If you could provide any help, that will be much appreciated.

Thank you!

]]> Wed, 02 May 2012 20:21:43 +0000 http://voiceguide.com/forums/index.php?showtopic=8652 Call Diagnostics http://voiceguide.com/forums/index.php?showtopic=8642
we dialed numbers from Voice guide version 6.0.3391 Enterprise, Vg Dialer 30 lines, we had a lot of difficulties with the response rate we got.

i have been tasked to find out what the problems might have been tecnologically. i need your hekp to assist me in doing this,

My question

In the voice guide output files when dialing?, e.g log files, and vgl, xml and csv files, where can i get these variables

a) what happened in attempting to dial the number did the outbound call even ring, in other words, did attempt to dial fail?
b) what happened when the call was answered, was it a machine, human, voice mail or a dead number
c) what was the duration of the call.
d) where there any technical difficultis, e.g voice guide could not connect to e1 card, etc

Appreciate your help, please be free to give other leads into how i could best access voice guide's proficincy in dialing numbers

Regards,

Tare]]> Tue, 24 Apr 2012 10:00:59 +0000 http://voiceguide.com/forums/index.php?showtopic=8642 Which One I Need? http://voiceguide.com/forums/index.php?showtopic=8634
I'd like to create a voice recognition IVR application such that:

1. user calls special number from mobile phone
2. user speaks digits to the mobile phone
3. it recognizes spoken digits, calculates some kind of control sum to check if the number is proper
4. it answers to the user that number is correct or asks him to repeat the number
5. application saves recognized numbers on the server in text file

Thanks,

BR,
Wilson]]> Tue, 17 Apr 2012 07:23:05 +0000 http://voiceguide.com/forums/index.php?showtopic=8634 Transfer Call Module http://voiceguide.com/forums/index.php?showtopic=8632 Mon, 16 Apr 2012 07:55:09 +0000 http://voiceguide.com/forums/index.php?showtopic=8632