Problem To Receive Fax

[clauschmidt]

Hello,

 

I am trying to receive a fax in the DMV300BTEPEQ with Vg7.

When I goes to receive the fax, the call is broken.

Attached is the log file and the script that I am testing.

 

Is there some configuration that I need to do?

 

Regards

 

FaxTeste.zip

logs.zip

[SupportTeam]

In Dialogic Configuration Manager you need to specify the Media Load that supports fax.

 

The currently specified Media Load does not enable any fax functionality.

 

Contact the card supplier and consult the release notes for the Dialogic system release to select the Media Load to use.

 

 

183444.541 2704 4 fx_open (dxxxB1C1) => -1, fax not supported on the primary voice device

...

183501.916 2704 4 fn Fax_Rx_Start(sFile=C:\faxrecebido\BV_110315183501.tif, sOptions=)

183501.916 2704 4 Fax_Rx_Start(sFile=[C:\faxrecebido\BV_110315183501.tif], sOptions=[])

183501.916 2704 fax device not opened on this line. Aborting fax receive.

183501.916 2704 4 r Dialogic TFX_FAXERROR 0 (113880720 0 0 TelDriver_Fax_Rx_Start fax device not opened on this line )

183501.916 2704 4 fn DropCall(sLineId=4, sXMLOptions=[], crn=0)

[clauschmidt]

Hello,

 

Do you know wich default can I use to thil ML and the Trunk1 in the Trunk Configuration?

We are using ML5 in ML and NET5 in Trunk configuration.

 

Regards.

[SupportTeam]

According to this http://www.dialogic.com/manuals/sr60winpci/release_update.pdf ML5 should be fine.

 

You will need to contact the card supplier to establish what devices on that card support fax when the ML5 media load is used.

Config.xml may need to be changed to use those 'dxxx' devices instead.

[clauschmidt]

Hello,

 

I talked with Dialogic support and they told me that the board configuration is right.

 

I don't know if it´s really right, then I still need some help.

 

Attached there is the dialogic log.

In this log there is a lot of lines that says "No Fax detected", like these:

"03/16/2011 17:46:14.577 2876 5000 dm3fax ERR1 libdm3fax dxxxB1C1 ----- No Fax detected

03/16/2011 17:46:14.577 2876 5000 dm3low EXCE InvalidDevNameException(fx_open) at R4Fax.cpp:544 (0x7)

03/16/2011 17:46:14.577 2876 5000 dm3fax ERR1 libdm3fax dxxxB1C1 ====> fx_open returns -1"

 

These lines repeats a lot of times.

 

Is there another configuration that I can see to configure the fax?

 

in Dialogic forum, a person gave me one suggestion:

"

 

in your application, after receiving a call, that you want to handle as fax, you have to make your fax resources being listen to the channel's network device. First unlisten voice device and make listen the fax device. After that, you can normally use the fax api fx_???() to handle faxes.

 

"

Does it make sense?

 

Regards

[SupportTeam]

Looks like in Config.xml you should specify that devices dxxxB9C1 through to dxxxB16C2 should be opened, rather then the default dxxxB1C1 through to dxxxB8C2.

 

Edit Config.xml changing dxxxB1C1 to dxxxB9C1, dxxxB1C2 to dxxxB9C2, dxxxB1C3 to dxxxB9C3, dxxxB1C4 to dxxxB9C4, dxxxB2C1 to dxxxB10C1, etc etc.

 

Then restart the VoiceGuide service.

 

Looks like fax is enabled on these devices only, rather then the default dxxxB1C1 - dxxxB8C2.

 

If you still have problems please post traces as before.

 

(and if you have problems editing the Config.xml please post it here and we will edit it for you)

 

 

Note that devices dxxxB9C1 through to dxxxB16C2 cannot play/record sound files, they can only do fax.

Does your app only sends/receives faxes? Or do you need to play/record sound files on the call before sending/receiving fax? If this is your requirement then please contact sales@voiceguide.com, as you would need to have a software modification installed to allow you to do this.

 

 

 

183440.947 2704 3 boards present: voice:16 dti:1 ipt:0

 

183442.369 2704 2 dx_open (dxxxB8C1) => 2

183442.369 2704 dxxxB8C1 id=0x1e22, family=5, devmode=1, network=0(None), bus=6, encode=1

183442.447 2704 ft_e2p_brd_cfg: ft_play: FT_ADPCM FT_PCM FT_ALAW FT_ULAW FT_LINEAR FT_ADSI FT_DRT6KHZ FT_DRT8KHZ FT_DRT11KHZ ft_tone: FT_GTDENABLED FT_GTGENABLED FT_CADENCE_TONE : ft_play=0x75f, ft_record=0x75f, ft_tone=0x7, ft_e2p_brd_cfg=0x0, ft_fax=0x0

 

 

183442.525 2704 2 dx_open (dxxxB9C1) => 2

183442.525 2704 dxxxB9C1 id=0x1e22, family=5, devmode=0, network=2(DigitalNTE1), bus=6, encode=1

183442.525 2704 ft_e2p_brd_cfg: ft_play: ft_tone: : ft_play=0x0, ft_record=0x0, ft_tone=0x0, ft_e2p_brd_cfg=0x0, ft_fax=0xf

[clauschmidt]

Hello,

 

I really need to play sound and receive fax in the same call.

I sent a mail to sales@..

 

Attached is the config.xml (renamed to config.txt and changed the < and >), the vgs and some traces. I sent two log files. The first is when the board is configured with b1C1 channel. I listen the sounds and when I go to receive the fax, the call is bronken.

The second (B9C1) i can't complete the call.

 

Regards.

FaxRxFinasa.vgs

Config.txt

with_b1c1.zip

with_b9c1.zip

[SupportTeam]

Please change your Config.xml to use the Device_Voice and Device_Fax entries like this:

 

<Channel>

<Device_Voice>dxxxB1C1</Device_Voice>

<Device_Fax>dxxxB9C1</Device_Fax>

<Device_Network>dtiB1T1</Device_Network>

<Protocol>ISDN</Protocol>

<script>C:\Program Files\VoiceGuide\ScriptsProducao\FaxRxFinasa.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

<Channel>

<Device_Voice>dxxxB1C2</Device_Voice>

<Device_Fax>dxxxB9C2</Device_Fax>

<Device_Network>dtiB1T2</Device_Network>

<Protocol>ISDN</Protocol>

<script>C:\Program Files\VoiceGuide\ScriptsProducao\FaxRxFinasa.vgs</Script>

<AllowDialOut>1</AllowDialOut>

</Channel>

 

etc etc for whole Config.xml

 

Then save Config.xml, restart service, and make incoming call and post the trace capturing this incoming call as before.

 

If you have problems editing the Config.xml pleae .ZIP it up and post it here and we will make the changes for you. (NB. the Config.txt that you posted seems to be in incorrect format).

[clauschmidt]

Hello,

 

Now it's working fine.

I will test more times, but I think that it's ok.

 

Thanks a lot.