Using $rv_cidnumber

[clauschmidt]

Hello,

 

I need to get the client number. I looked the Online Help and I found this function, but the result is only empty.

Help says to change the answer to the second ring. I couldn`t find this configuration. Where can I find it?

 

Regards

[SupportTeam]

Have you tried using a "Get Numbers" type module to obtain the client number from the caller?

 

Please see: http://www.voiceguide.com/vghelp/source/html/modgetnumber.htm

[clauschmidt]

Hello,

 

I didn't try this option.

But, in this option the user will need to type his phone number. I want to get the phone number without need to ask the user.

 

regards

[SupportTeam]

OK, I see from title of post that you are trying to get the CallerID number of caller.

 

CallerID on analog lines arrives between the 1st and 2nd rings.

 

To ensure that the call is answered after the second ring please ensure that the RingsBeforeAnswer entries in Config.xml are set to 2. eg:

 

<RingsBeforeAnswer>2</RingsBeforeAnswer>

 

Is the CallerId is still not being received when the system is answering calls after the second ring then you should confirm whether the CallerID is being sent by the Telco on this line.

This is best verified by attaching a CallerID detection device to the line.