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Few Issues With Vgs Execution


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#1 ID2016 18 January 2017 - 08:16 AM

Hello VG support,

 

I am successfully running my vgs script (if you may say...) by inserting a record into [OutdialQue].[dbo].[callque]. The script should call the specified number and leave the voice mail with a pin number or, if the phone was picked up, provider the pin number via voice.

The following occured:

1. Once script completed the call triggered again. It goes in the loop.

2. Within the script - every step is repeated 4 times - "Your pin is", "123456", "Thank you for using...".

3. If I let it ring, the message goes to voicemail but only records 1st step of the script "Your pin is".

 

I attached vgs, and log files. I had to rename log zip into txt.

 

Thank you for your help.

Attached File  ReadPin.zip   88.48KB   22 downloadsAttached File  logs_01172017.txt   30.58KB   23 downloadsAttached File  logs01172017.txt   98.64KB   21 downloads

 

 



#2 SupportTeam 18 January 2017 - 08:53 AM

Attached logs show that 71 of the 135 outgoing calls were determined to have been answered by answering machines or voicemail.

 

First AM call shows:

 

115142.744|state|Run Answer Machine script [C:\Program Files (x86)\VoiceGuide\Scripts\ReadPin\IvrPin.vgs]|||||0|0|0|0
115142.
.748|state|[YourPinIs] tts generate start (len=18)|||||0|0|0|0
115142.748|command|cmd_Tts2WavFile|Your access pin is|C:\Program Files (x86)\VoiceGuide\temp\tts_1_1.wav||ulaw_8|0|0|0|0
115142.839|state|[YourPinIs] Playing tts (C:\Program Files (x86)\VoiceGuide\temp\tts_1_1.wav)|||||0|0|0|0
115142.840|command|cmd_PlayStart|||||-258274|0|0|0
115154.735|state|[YourPinIs] Playing tts text (C:\Program Files (x86)\VoiceGuide\temp\tts_1_1.wav)|||||0|0|0|0
115154.736|command|cmd_PlayStart|||||-246371|0|0|0
115206.310|state|[YourPinIs] Playing tts text (C:\Program Files (x86)\VoiceGuide\temp\tts_1_1.wav)|||||0|0|0|0
115206
311|command|cmd_PlayStart|||||-234796|0|0|0
115208.250|state|[StatePin] Say Numbers: 123456 as Digits|||||0|0|0|0
115208.257|command|cmd_PlayStart|||||-232846|0|0|0
115217.616|command|cmd_PlayStart|||||-223486|0|0|0
115227.492|command|cmd_PlayStart|||||-213611|0|0|0
115232.215|state|[ReplayOrNot] tts generate start (len=33)|||||0|0|0|0
115232.215|command|cmd_Tts2WavFile|Please press 9 to replay your pin|C:\Program Files (x86)\VoiceGuide\temp\tts_1_2.wav||ulaw_8|0|0|0|0
115232.356|state|[ReplayOrNot] Playing tts (C:\Program Files (x86)\VoiceGuide\temp\tts_1_2.wav)|||||0|0|0|0

 

And attached IvrPin.vgs script has module "YourPinIs" set to replay twice, with 10 seconds pause time between replays..

 

Please set the "Replay" count to 0. You should then have the system move to the "StatePin" module immediately after completing the playing of sound file in "YourPinIs" module.

 

Alos:

 

- Please set the "Replay" count to 0 in the "StatePin" module.

- Consider using .WAV files instead of generating same TTS sound file each time call is made. If played sounds doe snot change it is better practice to use .WAV files (see the VoiceGuide /temp/ subdirectory - the TTS generated sound files are there)



#3 ID2016 19 January 2017 - 06:19 AM

Thank you. It worked!