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Trouble With Multiple Calls At Same Time


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#1 dbuchanan25 31 March 2016 - 10:06 PM

It appears to me that VG is making simultaneous calls to the same number on multiple lines.  Attached are the log for that day, the original .xml call list, and a copy of part of the cdout table.  As an example look at id 57716, phone 2159273976.

 

Doesn't seem this should be happening, and I'm not sure where the problem is.

 

Thanks,

Dale Buchanan

 

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  • sqlresult.jpg

Edited by SupportTeam, 31 March 2016 - 10:53 PM.
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#2 SupportTeam 31 March 2016 - 11:07 PM

How are these calls loaded into the system? Are they being loaded by writing new call details into the database?

 

Looks like there are some issues with how the Activation time was specified in the database, and errors due to the activation time not being specified correctly are the root cause of the problem here.

 

From log file:

090001.753 10         ERROR v0.0.0.0 (2013-05-02 23:45:07.90) db    do    findcall getting param datetimeActivation .GetDateTime : Unable to convert MySQL date/time value to System.DateTime

Also, the version used on this system is close to 3 years old.

 

We can only support the current versions of VoiceGuide on this free Support Forum.

 

Please update this system to current version of VoiceGuide and post traces from current version if you still encounter issues.