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Waiting To Statement From Outside


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#1 Maciej 12 April 2016 - 09:30 PM

We need to make waiting time shortest as possible, so we have a loop between transfer and play module.

 

Is possible to wait in any module to receive signal (statement) from database (we are looking for an free consultant)?

 

 

our target is to play MoH and wait until any consultant is free.

 

 



#2 SupportTeam 12 April 2016 - 10:00 PM

The VoiceGuide scripts are "event-driven". Paths in script modules are taken immediately when a certain event occurs.
 

Is possible to wait in any module to receive signal (statement) from database

 

Databases engines don't usually issue events, but approach to use here is to have whatever changed the database entry to issue an event to VoiceGuide as well...

 

If you could describe in more detail what your scenario and requirements are then we could advise further.

 

 

 

our target is to play MoH and wait until any consultant is free.

 

Have you had a look at the ACD functionality in VoiceGuide? It sounds like the built in VoiceGuide ACD system could be useful here.

 

Please see: http://www.voiceguide.com/vgAcd.htm

 

and: http://www.voiceguid...ase/vgAgent.pdf