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Vgs Script From Vg6 To Vg7


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#1 ID2016 14 March 2017 - 01:55 AM

Hi,

I am unable to execute correctly the same vgs script after conversion from vg6 to vg7 voip: after the ring the script goes to answer machine but nothing left on answering machine nor anything reaching the phone.

Please see logs attached.

 

Thanks.



#2 SupportTeam 14 March 2017 - 10:59 AM

There were many traces attached, but looking at the latest CallEvents log (0310_CallEvents.txt) we can see that over 20 outgoing calls were made, with they all apparently being answered, including 3 that were detected as being answered by an answering machine/voicemail:

"time_start": "2017-03-10 12:24:43"
"time_start": "2017-03-10 12:52:22"
"time_start": "2017-03-10 12:54:53"

 

The first one failed as:

 

122443.978|state|[EvaluateSite] Evaluate [$RV[IvrSite]]|||||0|0|0|0
122444.019|state|Hanging up... [Path {Fail} not defined.]|||||0|0|0|0

 

but the other two played a message to the machihe/voicemial:

    125240.096|state|Run Answer Machine script [C:\Program Files (x86)\VoiceGuide\Scripts\ReadPin\IvrPin_old.vgs]|||||0|0|0|0
    125240.098|state|[YourPinIs] tts generate start (len=16)|||||0|0|0|0
    125240.098|command|cmd_Tts2WavFile|This is your pin|C:\Program Files (x86)\VoiceGuide\temp\tts_3_1.wav||ulaw_8|0|0|0|0
    125318.975|callstate|GCEV_DISCONNECTED|||||0|16384|64|0
    125510.521|state|Run Answer Machine script [C:\Program Files (x86)\VoiceGuide\Scripts\ReadPin\IvrPin_old.vgs]|||||0|0|0|0
    125510.523|state|[YourPinIs] tts generate start (len=16)|||||0|0|0|0
    125510.523|command|cmd_Tts2WavFile|This is your pin|C:\Program Files (x86)\VoiceGuide\temp\tts_3_1.wav||ulaw_8|0|0|0|0
    125549.087|callstate|GCEV_DISCONNECTED|||||0|16384|64|0

did you refer to some other calls in the statement "nothing left on answering machine nor anything reaching the phone." ?