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#1 ThaoHuynh 24 May 2017 - 06:16 PM

Hi VG Team,

 

I have tested script. In [Say Card Number], i specify:

 

on {1} goto [ws_capiivr_ifsdemos_get_token]
on {2} goto [Get Card Number]
on {timeout 0} goto [ws_capiivr_ifsdemos_get_token]
 

 

But when i press '1', [Say Card Number] repeat again. so i have to press '1' to go to [ws_capiivr_ifsdemos_get_token]. It means i press '1' twice. 

 

Please check my script and log files.

 

Thank you for your support.

 

 



#2 SupportTeam 24 May 2017 - 07:30 PM

Trace shows there were 5 calls when the system reached the [Say Card Number] module:

 

on first call when '1' was pressed the script moved onto module [ws_capiivr_ifsdemos_get_token] :

144142.943  23   3   1 ev    CallState GCEV_OFFERED, crn=8000001, iEvent=0 ,2,0,8, s1:17778305883@callcentric.com|, s2:17778240484@callcentric.com, s3:]. build_date: 2017-04-20 20:26:52.52
...
144215.773  10   3   1 state [Say Card Number] Say Numbers: 147 as Digits
144215.777  10   3   1       PlaySoundStartNumbers PayUsingCard.wav, PayPress1ifOK.wav, 147, Digits
144215.796  10               dll   vgLib_SayNumbers: Digits begin
144215.796  10   3   1       playing [147] as [Digits] using DLL : [PayUsingCard.wav,1.wav,4.wav,7.wav,PayPress1ifOK.wav]
144215.796  10   3   1       FindSoundFile start [PayUsingCard.wav]
144215.796  10   3   1       FindSoundFile start [1.wav]
144215.797  10   3   1       FindSoundFile start [4.wav]
144215.797  10   3   1       FindSoundFile start [7.wav]
144215.797  10   3   1       FindSoundFile start [PayPress1ifOK.wav]
144215.797  10   3   1 t     timer clear (force=False)
144215.797  10   3   1       q_tel +     cmd_PlayStart 756004 C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayUsingCard.wav,C:\Program Files (x86)\VoiceGuide\system\voice\1.wav,C:\Program Files (x86)\VoiceGuide\system\voice\4.wav,C:\Program Files (x86)\VoiceGuide\system\voice\7.wav,C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayPress1ifOK.wav []
144215.797  10   3   1       play  start ok, playId=756004
144215.797  10   3   1       PlaySoundStartNumbers returned
144215.797  12   3   1       q_tel run   cmd_PlayStart 0 0 max:3|52
144215.797  10   3   1       RunModule finish
144215.889  23   3   1 ev    PlayEnd 3 747611 [bytes_played=66768:66768, bytes_in_file=82710]
144215.889  23   3   1       play  end   id=747611, (old id) current id=756004
144222.514  23   3   1 ev    dtmf 1   (134217729,49,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
144222.514  23   3   1       q_scr +     evScriptEvent 49 1
144222.514  10   3   1       q_scr run   evScriptEvent sCode=[1] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0300017
144222.514  10   3   1       se    1 49  0|0|0  || LineState=LS_SAYNBRS_PLAY
144222.516  10   3   1       LsSayNbrPlay 1,1
144222.516  10   3   1       path {1} found (at offset 34)
144222.516  10   3   1       FindNextVgmTitleInPathList: next module title is=[ws_capiivr_ifsdemos_get_token]
144222.516  10   3   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
144222.516  10   3   1       play  PlaySoundStop ok
144222.516  10   3   1       rv    add   Say Card Number|1
144222.516  12   3   1       q_tel run   cmd_PlayStop 0 0 max:3|52
144222.516  10   3   1 t     timer clear (force=False)
144222.516  10   3   1       RunModule start
144222.516  10   3   1       RunModule start Web Service, [ws_capiivr_ifsdemos_get_token], iModuleIdx=5, previous: vgm=9, vgs=1:1
144222.516  10   3   1 state [ws_capiivr_ifsdemos_get_token] Web Service Call

on second call there was first a "#" press, before "1" :

144425.888  23   3   1 ev    CallState GCEV_OFFERED, crn=8000001, iEvent=0 ,2,0,8, s1:17778305883@callcentric.com|, s2:17778240484@callcentric.com, s3:]. build_date: 2017-04-20 20:26:52.52

144441.654  10   3   1 state [Say Card Number] Say Numbers: 123 as Digits
144441.655  10   3   1       PlaySoundStartNumbers PayUsingCard.wav, PayPress1ifOK.wav, 123, Digits
144441.655  10               dll   vgLib_SayNumbers: Digits begin
144441.655  10   3   1       playing [123] as [Digits] using DLL : [PayUsingCard.wav,1.wav,2.wav,3.wav,PayPress1ifOK.wav]
144441.655  10   3   1       FindSoundFile start [PayUsingCard.wav]
144441.655  10   3   1       FindSoundFile start [1.wav]
144441.655  10   3   1       FindSoundFile start [2.wav]
144441.655  10   3   1       FindSoundFile start [3.wav]
144441.655  10   3   1       FindSoundFile start [PayPress1ifOK.wav]
144441.655  10   3   1 t     timer clear (force=False)
144441.655  10   3   1       q_tel +     cmd_PlayStart 901865 C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayUsingCard.wav,C:\Program Files (x86)\VoiceGuide\system\voice\1.wav,C:\Program Files (x86)\VoiceGuide\system\voice\2.wav,C:\Program Files (x86)\VoiceGuide\system\voice\3.wav,C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayPress1ifOK.wav []
144441.655  10   3   1       play  start ok, playId=901865
144441.655  10   3   1       PlaySoundStartNumbers returned
144441.656  12   3   1       q_tel run   cmd_PlayStart 0 0 max:3|52
144441.656  10   3   1       RunModule finish
144441.774  23   3   1 ev    PlayEnd 3 891787 [bytes_played=80592:80592, bytes_in_file=82112]
144441.774  23   3   1       play  end   id=891787, (old id) current id=901865
144442.404  23   3   1 ev    dtmf #   (134217729,35,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
144442.404  23   3   1       q_scr +     evScriptEvent 35 #
144442.404  10   3   1       q_scr run   evScriptEvent sCode=[#] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0300017
144442.404  10   3   1       se    # 35  0|0|0  || LineState=LS_SAYNBRS_PLAY
144442.404  10   3   1       LsSayNbrPlay #,#
144442.404  10   3   1       path {#} not found
144446.814  23   3   1 ev    dtmf 1   (134217729,49,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
144446.814  23   3   1       q_scr +     evScriptEvent 49 1
144446.814  10   3   1       q_scr run   evScriptEvent sCode=[1] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0300017
144446.814  10   3   1       se    1 49  0|0|0  || LineState=LS_SAYNBRS_PLAY
144446.814  10   3   1       LsSayNbrPlay 1,1
144446.814  10   3   1       path {1} found (at offset 3)
144446.814  10   3   1       FindNextVgmTitleInPathList: next module title is=[ws_capiivr_ifsdemos_get_token]
144446.814  10   3   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
144446.814  10   3   1       play  PlaySoundStop ok
144446.814  10   3   1       rv    add   Say Card Number|1
144446.814  12   3   1       q_tel run   cmd_PlayStop 0 0 max:3|52
144446.814  10   3   1 t     timer clear (force=False)
144446.814  10   3   1       RunModule start
144446.814  10   3   1       RunModule start Web Service, [ws_capiivr_ifsdemos_get_token], iModuleIdx=14, previous: vgm=10, vgs=2:2
144446.814  10   3   1 state [ws_capiivr_ifsdemos_get_token] Web Service Call

on third call when '1' was pressed the script moved onto module [ws_capiivr_ifsdemos_get_token] :

145020.628  23   3   1 ev    CallState GCEV_OFFERED, crn=8000001, iEvent=0 ,2,0,8, s1:17778305883@callcentric.com|, s2:17778240484@callcentric.com, s3:]. build_date: 2017-04-20 20:26:52.52

145032.299  10   3   1 state [Say Card Number] Say Numbers: 123 as Digits
145032.299  10   3   1       PlaySoundStartNumbers PayUsingCard.wav, PayPress1ifOK.wav, 123, Digits
145032.299  10               dll   vgLib_SayNumbers: Digits begin
145032.300  10   3   1       playing [123] as [Digits] using DLL : [PayUsingCard.wav,1.wav,2.wav,3.wav,PayPress1ifOK.wav]
145032.300  10   3   1       FindSoundFile start [PayUsingCard.wav]
145032.300  10   3   1       FindSoundFile start [1.wav]
145032.300  10   3   1       FindSoundFile start [2.wav]
145032.300  10   3   1       FindSoundFile start [3.wav]
145032.300  10   3   1       FindSoundFile start [PayPress1ifOK.wav]
145032.300  10   3   1 t     timer clear (force=False)
145032.300  10   3   1       q_tel +     cmd_PlayStart 252508 C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayUsingCard.wav,C:\Program Files (x86)\VoiceGuide\system\voice\1.wav,C:\Program Files (x86)\VoiceGuide\system\voice\2.wav,C:\Program Files (x86)\VoiceGuide\system\voice\3.wav,C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayPress1ifOK.wav []
145032.300  10   3   1       play  start ok, playId=252508
145032.300  10   3   1       PlaySoundStartNumbers returned
145032.300  10   3   1       RunModule finish
145032.300  12   3   1       q_tel run   cmd_PlayStart 0 0 max:1|0
145032.419  23   3   1 ev    PlayEnd 3 245754 [bytes_played=53984:53984, bytes_in_file=82112]
145032.419  23   3   1       play  end   id=245754, (old id) current id=252508
145038.269  23   3   1 ev    dtmf 1   (134217729,49,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
145038.269  23   3   1       q_scr +     evScriptEvent 49 1
145038.269  10   3   1       q_scr run   evScriptEvent sCode=[1] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00
145038.269  10   3   1       se    1 49  0|0|0  || LineState=LS_SAYNBRS_PLAY
145038.269  10   3   1       LsSayNbrPlay 1,1
145038.269  10   3   1       path {1} found (at offset 3)
145038.269  10   3   1       FindNextVgmTitleInPathList: next module title is=[ws_capiivr_ifsdemos_get_token]
145038.269  10   3   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
145038.269  10   3   1       play  PlaySoundStop ok
145038.269  10   3   1       rv    add   Say Card Number|1
145038.269  12   3   1       q_tel run   cmd_PlayStop 0 0 max:1|0
145038.269  10   3   1 t     timer clear (force=False)
145038.269  10   3   1       RunModule start
145038.269  10   3   1       RunModule start Web Service, [ws_capiivr_ifsdemos_get_token], iModuleIdx=14, previous: vgm=18, vgs=2:2
145038.269  10   3   1 state [ws_capiivr_ifsdemos_get_token] Web Service Call

same on 4th call:

145340.790  23   3   1 ev    CallState GCEV_OFFERED, crn=8000001, iEvent=0 ,2,0,8, s1:17778305883@callcentric.com|, s2:17778240484@callcentric.com, s3:]. build_date: 2017-04-20 20:26:52.52

145354.906  10   3   1 state [Say Card Number] Say Numbers: 159 as Digits
145354.906  10   3   1       PlaySoundStartNumbers PayUsingCard.wav, PayPress1ifOK.wav, 159, Digits
145354.907  10               dll   vgLib_SayNumbers: Digits begin
145354.907  10   3   1       playing [159] as [Digits] using DLL : [PayUsingCard.wav,1.wav,5.wav,9.wav,PayPress1ifOK.wav]
145354.907  10   3   1       FindSoundFile start [PayUsingCard.wav]
145354.907  10   3   1       FindSoundFile start [1.wav]
145354.907  10   3   1       FindSoundFile start [5.wav]
145354.907  10   3   1       FindSoundFile start [9.wav]
145354.907  10   3   1       FindSoundFile start [PayPress1ifOK.wav]
145354.908  10   3   1 t     timer clear (force=False)
145354.908  10   3   1       q_tel +     cmd_PlayStart 455123 C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayUsingCard.wav,C:\Program Files (x86)\VoiceGuide\system\voice\1.wav,C:\Program Files (x86)\VoiceGuide\system\voice\5.wav,C:\Program Files (x86)\VoiceGuide\system\voice\9.wav,C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayPress1ifOK.wav []
145354.908  10   3   1       play  start ok, playId=455123
145354.908  10   3   1       PlaySoundStartNumbers returned
145354.909  10   3   1       RunModule finish
145354.908  12   3   1       q_tel run   cmd_PlayStart 0 0 max:1|0
145355.026  23   3   1 ev    PlayEnd 3 445170 [bytes_played=79464:79464, bytes_in_file=83462]
145355.026  23   3   1       play  end   id=445170, (old id) current id=455123
145402.766  23   3   1 ev    dtmf 1   (134217729,49,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
145402.766  23   3   1       q_scr +     evScriptEvent 49 1
145402.766  10   3   1       q_scr run   evScriptEvent sCode=[1] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00
145402.766  10   3   1       se    1 49  0|0|0  || LineState=LS_SAYNBRS_PLAY
145402.766  10   3   1       LsSayNbrPlay 1,1
145402.766  10   3   1       path {1} found (at offset 3)
145402.766  10   3   1       FindNextVgmTitleInPathList: next module title is=[ws_capiivr_ifsdemos_get_token]
145402.766  10   3   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
145402.766  10   3   1       play  PlaySoundStop ok
145402.766  10   3   1       rv    add   Say Card Number|1
145402.766  12   3   1       q_tel run   cmd_PlayStop 0 0 max:1|0
145402.766  10   3   1 t     timer clear (force=False)
145402.766  10   3   1       RunModule start
145402.766  10   3   1       RunModule start Web Service, [ws_capiivr_ifsdemos_get_token], iModuleIdx=14, previous: vgm=18, vgs=2:2
145402.766  10   3   1 state [ws_capiivr_ifsdemos_get_token] Web Service Call

and on 5th call:

145422.627  23   3   1 ev    CallState GCEV_OFFERED, crn=8000001, iEvent=0 ,2,0,8, s1:17778305883@callcentric.com|, s2:17778240484@callcentric.com, s3:]. build_date: 2017-04-20 20:26:52.52

145437.988  10   3   1 state [Say Card Number] Say Numbers: 12 as Digits
145437.988  10   3   1       PlaySoundStartNumbers PayUsingCard.wav, PayPress1ifOK.wav, 12, Digits
145437.988  10               dll   vgLib_SayNumbers: Digits begin
145437.988  10   3   1       playing [12] as [Digits] using DLL : [PayUsingCard.wav,1.wav,2.wav,PayPress1ifOK.wav]
145437.989  10   3   1       FindSoundFile start [PayUsingCard.wav]
145437.989  10   3   1       FindSoundFile start [1.wav]
145437.989  10   3   1       FindSoundFile start [2.wav]
145437.989  10   3   1       FindSoundFile start [PayPress1ifOK.wav]
145437.989  10   3   1 t     timer clear (force=False)
145437.989  10   3   1       q_tel +     cmd_PlayStart 498194 C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayUsingCard.wav,C:\Program Files (x86)\VoiceGuide\system\voice\1.wav,C:\Program Files (x86)\VoiceGuide\system\voice\2.wav,C:\Program Files (x86)\VoiceGuide\Scripts\Credit Card Payment\PayPress1ifOK.wav []
145437.989  10   3   1       play  start ok, playId=498194
145437.989  10   3   1       PlaySoundStartNumbers returned
145437.989  10   3   1       RunModule finish
145437.989  12   3   1       q_tel run   cmd_PlayStart 0 0 max:1|0
145438.108  23   3   1 ev    PlayEnd 3 494981 [bytes_played=25672:25672, bytes_in_file=75494]
145438.108  23   3   1       play  end   id=494981, (old id) current id=498194
145443.053  23   3   1 ev    dtmf 1   (134217729,49,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0
145443.053  23   3   1       q_scr +     evScriptEvent 49 1
145443.053  10   3   1       q_scr run   evScriptEvent sCode=[1] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00
145443.053  10   3   1       se    1 49  0|0|0  || LineState=LS_SAYNBRS_PLAY
145443.053  10   3   1       LsSayNbrPlay 1,1
145443.053  10   3   1       path {1} found (at offset 3)
145443.053  10   3   1       FindNextVgmTitleInPathList: next module title is=[ws_capiivr_ifsdemos_get_token]
145443.053  10   3   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
145443.053  10   3   1       play  PlaySoundStop ok
145443.053  10   3   1       rv    add   Say Card Number|1
145443.053  12   3   1       q_tel run   cmd_PlayStop 0 0 max:1|0
145443.053  10   3   1 t     timer clear (force=False)
145443.053  10   3   1       RunModule start
145443.053  10   3   1       RunModule start Web Service, [ws_capiivr_ifsdemos_get_token], iModuleIdx=14, previous: vgm=18, vgs=2:2
145443.053  10   3   1 state [ws_capiivr_ifsdemos_get_token] Web Service Call

trace is not showing the system replaying the "PayUsingCard.wav, etc" during any of those calls.

 

Can you describe in more detail what you are observing, and maybe post a trace capturing system startup with only 1 call, and indicate the exact time (to a second) when you observed the issue occurring,



#3 ThaoHuynh 24 May 2017 - 07:57 PM

Please check new log file. I just make a call and still have to press '1' twice to go to [ws_capiivr_ifsdemos_get_token].

 



#4 SupportTeam 24 May 2017 - 08:32 PM

Are you perhaps counting the "1" you pressed in the [Get Card Number] module as confirmation of number entered ?

 

You have set that module to play back the entered number and get caller to confirm that that number is good.

 

so you press "1" for that confirmation:

164834.161  10   3   1 state [Get Card Number] Number Input 123 - confirming
164834.161  10   3   1       PlaySoundStartNumbers (internal) C:\Program Files (x86)\VoiceGuide\system\voice\GetNbrsConfirmIntro.wav,1.wav,2.wav,3.wav,C:\Program Files (x86)\VoiceGuide\system\voice\GetNbrsConfirmMenu.wav
164845.681  23   3   1 ev    dtmf 1   (134217729,49,10) iConferenceOtherLegLid=-1, iConferenceOtherLegIvrDevPort=0

but after you press 1 to confirm there, then the script goes to module [Say Card Number] :

164845.685  10   3   1 state [Say Card Number] Say Numbers: 123 as Digits
164845.689  10   3   1       PlaySoundStartNumbers PayUsingCard.wav, PayPress1ifOK.wav, 123, Digits

You should probably just remove the [Say Card Number] module from your script.



#5 ThaoHuynh 24 May 2017 - 09:23 PM

 

 

Are you perhaps counting the "1" you pressed in the [Get Card Number] module as confirmation of number entered ?

 

No, i want to confirm number entered. Please press '1' if that is correct or '2' to re-enter again. And after i press '1' it must to go to [ws_capiivr_ifsdemos_get_token] module. Why it repeat [Say Card Number] again?



#6 SupportTeam 24 May 2017 - 09:36 PM

It does not repeat any module. It goes from [Get Card Number] module to [Say Card Number] module.

 

The "Please press '1' if that is correct or '2' to re-enter again." is in the 1st module: the [Get Card Number] module.

 

once you confirmed the number is correct then there is no need to play it back in another module again - the [Say Card Number] module.

 

So just delete the [Say Card Number] module. And in [Get Card Number] module change the 'Success' path from:

 

on {Success} goto [Say Card Number]
 

to:

 

on {Success} goto [ws_capiivr_ifsdemos_get_token]