Outdialer: Designated Line Restriction Not Working

[diabco]

On our Outdialer v7.0.2967.33853, we are designating line 1 in the area labeled 'Dial on these lines only:', yet the dialer is attempting to make calls on line 2. We are using a 4 port Dialogic D/4PCI UF card with only one analog telephone line connected.

[SupportTeam]

Please attach the traces capturing the call being loaded and the call then being made.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[diabco]

These are all the log files, cdr, and response files where we designated line 1 only. Watching the line status, I could see it dialing and playing wav files on line 3. None of these files are showing the campaign name.

vglinetest.zip

[SupportTeam]

Trace shows that you are using the XML file to load new calls, not the Telephone Number Loader:

 

144803.690 20 0 OutDial load from [C:\Program Files\VoiceGuide\data\OutDial_New.xml]

 

In the XML file ensure you have these entries:

 

<LineSelection>1</LineSelection>

<PortSelection>1</PortSelection>

 

in the newer versions of VoiceGudie v7 the PortSelection field is used, the LineSelection field was used by older versions.