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Only One Line Appears In Vg Monitor


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#1 leopard 30 November 2017 - 05:50 AM

I have 8 channels of HMP on my system

HMP.PNG

 

but only one appears in the voiceguide line status monitor.

Monitor.PNG

 

How do I tell voiceguide to use all 8 channels?

 

Config.xml is like this:

<?xml version="1.0"?>

<VoiceGuideConfig>
<Devices_Dialogic>

<Channels>

<Channel>
<Name>dxxxB1C1</Name>
<NetworkIf>iptB1T1</NetworkIf>
<Device_Media>ipmB1C1</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB1C2</Name>
<NetworkIf>iptB1T2</NetworkIf>
<Device_Media>ipmB1C2</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB1C3</Name>
<NetworkIf>iptB1T3</NetworkIf>
<Device_Media>ipmB1C3</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB1C4</Name>
<NetworkIf>iptB1T4</NetworkIf>
<Device_Media>ipmB1C4</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB1C5</Name>
<NetworkIf>iptB1T5</NetworkIf>
<Device_Media>ipmB1C5</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB1C6</Name>
<NetworkIf>iptB1T6</NetworkIf>
<Device_Media>ipmB1C6</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB1C7</Name>
<NetworkIf>iptB1T7</NetworkIf>
<Device_Media>ipmB1C7</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB1C8</Name>
<NetworkIf>iptB1T8</NetworkIf>
<Device_Media>ipmB1C8</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>


</Channels>

</Devices_Dialogic>



<VoIP_Lines>


</VoIP_Lines>




</VoiceGuideConfig>

  • Attached File  logs.zip   18.01KB   10 downloads


#2 SupportTeam 30 November 2017 - 06:11 AM

Please stop the VoiceGuide service, and stop the Dialogic HMP service, and then in the Dialogic Configuration Manager use the "Device -> Restore Defaults" Menu option to load the license settings.

 

Please see the "Applying Dialogic HMP License" section at end of this page: http://www.voiceguid...dialogichmp.htm

 

Then start the Dialogic service and then start the VoiceGudie service.

 

Also the 5th, 6th, 7th and 8th Voice devices are named: dxxxB2C1 to dxxxB2C4

 

So the entries 5 to 8 of the Config.xml should be:

<Channel>
<Name>dxxxB2C1</Name>
<NetworkIf>iptB1T5</NetworkIf>
<Device_Media>ipmB1C5</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB2C2</Name>
<NetworkIf>iptB1T6</NetworkIf>
<Device_Media>ipmB1C6</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB2C3</Name>
<NetworkIf>iptB1T7</NetworkIf>
<Device_Media>ipmB1C7</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>

<Channel>
<Name>dxxxB2C4</Name>
<NetworkIf>iptB1T8</NetworkIf>
<Device_Media>ipmB1C8</Device_Media>
<Protocol>IP</Protocol>
<Script>C:\Program Files\VoiceGuide\Scripts\Credit Card Payment\Credit Card Payment.vgs</Script>
<AllowDialOut>0</AllowDialOut>
</Channel>