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Toggling Voicemail Detection.


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#1 DrDial_HealthAxis0 26 July 2016 - 02:58 AM

Using VoiceGuide, is there a way to toggle the voicemail detection in the middle of a script?  Or does it have to be turned on before the call is made?  Can you elaborate on how this process works please?



#2 SupportTeam 26 July 2016 - 09:49 AM

Answering Machine / Voicemail Answer detection is usually enabled when the outgoing call is made.

 

Some more information on this feature is available here: http://www.voiceguid...tcallanswer.htm

 

Such detection is only usually required at beginning of call answer. It is rare that it would be required to determine later in the call whether the spoken voice is a live person or a machine recording.

 

If you require this functionality in your solution please contact sales@voiceguide.com to have this functionality added to your system.