I have been tasked with creating a weekly process to contact patients on Saturdays and provide them with a reminder of the first appointment they have for each day of the week coming up (Monday - Friday).
Currently all our call out processes are for next day appointments only.
My current table is set up like all our other call out tables (1 per phone number and only for the next day). Reusing this script will cause the same number to be called multiple times if the patient has appointments say on Monday, Wednesday and Friday for a total of 3 calls. This won't work given patient satisfaction.
My goal is to have a phone number called once and the 3 appointments listed back to the patient one after the other.
My question is how to do this.
I would like to have one line in my call out database with the appointments (1-5) listed as $RVs. Can this be done? Is there a size limit on the $RVs that can be included on an individual phone number?
I have been reviewing the forum over the last couple of days to determine the best way to accomplish this task, but haven't found anything that fits the bill, so I'm placing my own post on the Forum hoping someone has tried to do this for their own Voiceguide installation and can confirm if this may work. If there are better ideas, I would be interested in learning those as well as I am a Voiceguide newbie.