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Unable To Record Prompt


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#1 mikeraut 19 September 2016 - 05:47 PM

Prompt exists and am trying to record over existing prompt. I can listen to the prompt, but am unable to record a new prompt



#2 SupportTeam 19 September 2016 - 05:58 PM

ktTel trace shows:

747 094345.973  4004  12 fn    RecordFileStart(iLineId=12, iActionID=423455, sFileName=C:\Program Files\VoiceGuide\Scripts\NTA\prompt1.wav, iPlayBeep=1, sXMLOptions=)
...
763 094345.979  4200  12 ERROR open save file(hli->strRecFnameToRecInto=C:\Program Files\VoiceGuide\Scripts\NTA\prompt1.wav) => -1, [dx_fileerrno=2, ENOENT, No such file or directory; invalid device name; file or path not found.]

The file that is played before is:

559 094334.451  4004  12 fn    PlayStart(iLineId=12, sFileList=C:\Program Files (x86)\VoiceGuide\Scripts\NTA\prompt1.wav, sXMLOptions=)

In the Record module please try changing:

C:\Program Files\VoiceGuide\Scripts\NTA\prompt1.wav

to:

C:\Program Files (x86)\VoiceGuide\Scripts\NTA\prompt1.wav

Please also note that as this is a file in C:\Program Files (x86)\ then there may be some permission issues.

It is recommended that all user scripts are located in directory that is not under the "C:\Program Files" or "C:\Program Files (x86)"

 



#3 mikeraut 19 September 2016 - 06:45 PM

Thank you for the solution