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Acd Agents and HMP


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#1 mikeraut 27 March 2017 - 06:36 PM

What is the limit of the amount of agents that can be connected to a Pabx



#2 SupportTeam 27 March 2017 - 06:41 PM

Number of agents is unlimited.

 

No special licenses are needed to connect agents, and as many as you'd like can be set up.



#3 mikeraut 27 March 2017 - 08:01 PM

Are there any limitations using Hmp software for ACD deployment?

I am referring to transfer of call as well as auto recording?

Has anyone successfully installed an ACD using Hmp?



#4 SupportTeam 27 March 2017 - 08:14 PM

ACD functionality is the same regardless of whether the underlying telephony is done over VoIP (which uses use of HMP) or over ISDN trunks.

 

Call Transfers (bridging of calls) and recording of connected calls works the same way from the script point of view.

 

There are a number of VoIP based deployments that use HMP functionality.

 

If creating a system with geographically distributed agents we would recommend setting up a pilot VoIP system first.

This will let you confirm operation and performance on VoIP trunks/networks in your geographic area, which we understand is in a southern Africa country.