Sql Server Outdial Queue

[sbensen]

Is it possible to use a SQL server outdial queue as opposed to the default access one?

[SupportTeam]

Yes. This option is available when using the "VoiceGuide for Dialogic" product.

 

Email sales@voiceguide.com to obtain "VoiceGuide for Dialogic".

[sbensen]

That is what I am using, however, I did not see any info on setting this up in the help files. Is there any information available on how to do this?

[SupportTeam]

Add the connect string entry to VG.INI's [VGDialer] section.

Entry name is "DbConnectString_ADO"

one we use here is:

 

DbConnectString_ADO=Provider=SQLOLEDB;Server=AQUA;UID=vg;PWD=vg;Datab

ase=VoiceGuide

 

I'm attaching a backup copy of the MSSQL database - (see the "VoiceGuide"

database, table "CallQue")

and a screenshot of the MSSQL config for relevant table.

 

Any entries inserted into the MSSQL table will be picked up the same way as

entries inserted into the MSAccess table.

Table column names etc are the same.

 

I think this should be enough to get you going - pleae post if you have any problems.

[SupportTeam]

Here is a backed up MSSQL database.

db.bak

[sbensen]

I tried it and it still is looking at the OutDialQue.mdb database. I have attached a copy of my vg.ini file. Please advise.

 

Thanks!

vg.ini

[SupportTeam]

It will look in both.

 

Just don't insert any entries into the .mdb database.

 

Are you inserting entries directly into the MSSQL?

 

The "Telephone Number Loader" app and the "Make Outbound Call" module will still use the .mdb

[sbensen]

Yes, I tried inserting them directly and it still doesn't seem to grab them

[sbensen]

I am using the Version 5.2.3072 Enterprise edition. Is there a different version that I need or something? Does it log the OutDialQue errors anywhere?

[SupportTeam]

Looks like you are not using "VG for Dialogic".

 

Email sales@voiceguide.com to obtain "VoiceGuide for Dialogic".