Is a Dialogic Card Needed In Each Workstation?

[Guest chrisha]

Hi!

 

need to know if each work stations need a dialogic card or on the server alone?

[SupportTeam]

A Dialogic card is required in whatever computer you install VoiceGuide on. That's the computer which will then be answering all the calls.

 

I suspect by "Workstation" you mean the various agent's computers in the call centre, correct?

 

Agent's computers do not need to have VoiceGuide installed on them.

[Guest chrisha]

yeah a workstation is where the agents computer is located. so you mean voiceguide will only be installed in the server then the server will do the transferring of call to each agents? what will the agents use for outgoing and incoming calls? do we have to use another software for that?

[SupportTeam]

then the server will do the transferring of call to each agents?

Yes.

 

what will the agents use for outgoing and incoming calls?

Their own phones...

 

Do you have a PBX? You will need a PBX to put a phone on every agents desk and to transfer calls from VoiceGuide to agents...

[Guest chrisha]

we use ISDN

[Guest chrisha]

and we also have a pbx. does th agents also have the software in their workstation? how will it be connected to the server?

[SupportTeam]

Please describe your PBX setup and what you are trying to achieve.

[Guest chrisha]

the set-up is from the

[Guest chrisha]

the set-up of the PBX is, from the PSTN to T1 to Server then E1 line it will connected to the PBX then the PBX will connect to all the agents station

[SupportTeam]

What are you trying to implement?

[Guest chrisha]

We will set-up a call center using voive guide... call forwarding and call monitoring

[Guest chrisha]

We are trying to implement call monitoring, outbound calls,credit card processing, inbound calls.

[Guest chrisha]

will the product work on a 2003 server? as of the moment we are using a cg600 series will voiceguide work with this modem?

[SupportTeam]

I'd recommend you setup a Dialogic card based system and go through some of the Sample Scripts to familiarise yourself with the VoiceGuide IVR system.

[Guest chrisha]

Does the $5900 60 lines includes the Dialogic Cards? if not, how much will it cost for a complete voiceguide package with the Dialogic Card? what is the system requirements of the voiceguide and the dialogic card?

[SupportTeam]

Dialogic cards are not included in the published software license prices.

 

For cost of Dialogic cards contact your local Dialogic reseller.

 

Some Dialogic resellers advertise on Ebay.

 

System Requirements are listed on the Recommend Hardware page: http://www.voiceguide.com/suppRecomHardware.htm

[Guest chrisha]

if we will purchase the software.. are you going to send us the software in CD with the license?

[SupportTeam]

Registration code is sent by email. There is no need to send any CD.

[Guest chrisha]

I thought you will be sending us the whole package?