Voice Guide For Dialogic - Calls Hanging

[deanm]

I have logged on to our voice guide server a few times and recently noticed calls hanging there for a long time with no response. Normally they time out and hang up if there is no response.

 

The other day it actually tied up all the lines.

 

It has also repeatedly called people over and over again. I had to delete the outdialque.mdb file to stop it.

 

I left a trace log open to try and capture what is going on and it is pasted below

 

 

102457.30 0 btn Hangup on line 1

102457.30 1 event EV_TIMEOUT_HANGUP, code=9001, state=1100

102457.30 1 LsPlayMsg EV_TIMEOUT_HANGUP,EV_TIMEOUT_HANGUP

102457.31 1 path {EV_TIMEOUT_HANGUP} not found

102457.31 1 rv add [Hangup Time]{11/11/2005 10:24:57 AM}

102457.31 1 state Hanging up call...

102457.31 1 HangupCall_Common hCall=-596375

102457.31 1 rec RecSoundStop ok

102457.31 1 play PlaySoundStop ok

102457.31 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

102457.31 1 fnHangupCall end

102457.36 1 event callstate IDLE 1 0 0

102457.36 1 WorkingMode@Idle=

102457.36 1 timer clear

102457.36 1 rec RecSoundStop ok

102457.36 1 play PlaySoundStop ok

102457.36 1 rv add [CallEndTime]{11/11/2005 10:24:57 AM}

102457.36 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

102457.36 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

102457.36 1 event TDX_SETHOOK, code=135, state=900

102457.36 1 LsAwaitingCalls EV_UNKNOWN_135

102458.42 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

102458.42 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

102458.42 1 init atidle reinit : start

102458.42 1 init atidle reinit iConferenceOtherLegLid=-1

102458.42 1 init atidle reinit : reset all LineState variables

102458.42 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

102458.42 1 state Waiting for a call...

102458.75 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

102458.75 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

103656.30 0 sys cleanup Start

103656.30 0 sys cleanup End

110328.81 0 cl Dialer_OutDialQueAdd "0290040256", 0, 0, 0, , , 1, , C:\BookingAngel\CallCenter.vgs, C:\BookingAngel\CallCenter.vgs, [DB]{BookingAngel}[bID]{3482}[bAttempt]{5563}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs,

110328.81 0 dial DialListDB_AddCall '"0290040256"', 0, 0, 0, MoTuWeThFrSaSu, , 1, , C:\BookingAngel\CallCenter.vgs, C:\BookingAngel\CallCenter.vgs, [DB]{BookingAngel}[bID]{3482}[bAttempt]{5563}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs ESCALATION:

110329.73 1 dial [52,"0290040256",0,0,2359,MoTuWeThFrSaSu,[,,],1,NONE,C:\BookingAngel\CallCenter.vgs,C:\BookingAngel\CallCenter.vgs,[DB]{BookingAngel}[bID]{3482}[bAttempt]{5563}[Offset](-10},60,0,0,C:\BookingAngel\NoConnect.vgs,none] (search started at 110329.73)

110329.73 1 dial DialOnLine start tel["0290040256"] ann[NONE] vgs[C:\BookingAngel\CallCenter.vgs] am[C:\BookingAngel\CallCenter.vgs] rv[[DB]{BookingAngel}[bID]{3482}[bAttempt]{5563}[Offset](-10}]

110329.73 0 dial callque update id=52: NextCallTime=0511111105, RetriesLeft=-1

110329.73 0 dial callque DB update returned (MSAccess)

110329.73 1 rv clear all

110329.73 1 rv add [DB]{BookingAngel}

110329.73 1 rv add [bID]{3482}

110329.73 1 rv add [bAttempt]{5563}

110329.73 1 rv add [Offset]{0}

110329.73 1 dial making call tel["0290040256"] ann[NONE] vgs[C:\BookingAngel\CallCenter.vgs] am[C:\BookingAngel\CallCenter.vgs] OnHangup[] rv[[DB]{BookingAngel}[bID]{3482}[bAttempt]{5563}[Offset](-10}[OutDial_RetriesLeft]{0}]

110329.73 1 script interpretor: VgMulti v6.0.1049

110329.73 1 state Dialing 0290040256

110329.75 1 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

110330.28 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

110330.28 1 event TDX_SETHOOK, code=135, state=5200

110330.28 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

110348.22 1 tw DialogicEvent 133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD

110348.22 1 event CON_PAMD, code=133, state=5200

110348.22 1 LsWaitAfterDialingOut : 133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD

110348.22 1 event TDX_CALLP, code=133, state=5200

110348.22 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD

110348.23 1 StartPlayingAnsweringMachineMessage 10,4,0

110348.23 0 dial callque delete id=52 (MSAccess)

110348.23 1 rvns add [OutDial_Result]{Contacted_AM}

110348.23 1 state AM - wait for end of welcome message...

110348.23 1 dial awaiting end of answering machine message (lvl:10 for 20)

110348.23 1 RecSoundStart [C:\Program Files\VoiceGuide\data\RecAm_1.wav] ok

110348.23 1 timer set 120 EV_TIMEOUT_HANGUP

110348.23 1 tw DialogicEvent 134,TDX_CST,65535,0,0,DE_LCON,,

110348.23 1 event TDX_CST, code=134, state=1152

110348.23 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

110350.34 1 tw DialogicEvent 134,TDX_CST,202,0,0,DE_TONEON,DISCONNECT_Telstra,

110350.34 1 event DISCONNECT_Telstra, code=134, state=1152

110350.34 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

110350.34 1 event TDX_CST, code=134, state=1152

110350.34 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

110351.84 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,TID_BUSY1,

110351.84 1 event BUSY, code=134, state=1152

110351.84 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

110351.84 1 event TID_BUSY1, code=134, state=1152

110351.84 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

110351.84 1 event TDX_CST, code=134, state=1152

110351.84 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

110420.69 1 event EV_SILENCE_DETECTED, code=9300, state=1152

110420.69 1 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

110420.69 1 rec RecSoundStop ok

110420.69 1 rv rec length: AmWelcMsg_RecLen100ms = 325

110420.69 1 rv add [AmWelcMsg_RecLen100ms]{325}

110420.69 1 timer set 1 EV_REC_FINISHED

110420.69 1 tw DialogicEvent 130,TDX_RECORD,0,0,0,TM_MAXSIL,,

110420.69 1 event TDX_RECORD, code=130, state=1152

110420.69 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_130

110420.72 1 event EV_REC_FINISHED, code=8003, state=1152

110420.72 1 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

110420.72 1 rv replace start: [$RV[AmWelcMsg_RecLen100ms]]

110420.72 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DB]{BookingAngel}[bID]{3482}[bAttempt]{5563}[Offset]{0}[OutDial_Result]{C

ntacted_AM}[AmWelcMsg_RecLen100ms]{325}

110420.72 1 rv replace end: [325]

110420.72 1 state Run Answer Machine script [C:\BookingAngel\CallCenter.vgs]

110420.72 1 tr NewVgsVgm_Goto C:\BookingAngel\CallCenter.vgs,,,,,0

110420.72 1 rv add [scriptEnd_Time]{11/11/2005 11:04:20 AM}

110420.72 1 rv add [scriptEnd_Goto_Script]{C:\BookingAngel\CallCenter.vgs}

110420.72 1 rv add [scriptEnd_Goto_Module]{}

110420.72 1 rv add [scriptStart_Time]{11/11/2005 11:04:20 AM}

110420.72 1 rv add [scriptStart_CalledFrom_Module]{Before Cancel}

110420.72 1 FindFullPathToScript_VgsOrVgp start [C:\BookingAngel\CallCenter.vgs]

110420.72 1 FindFullPathToScript_VgsOrVgp 1

110420.72 0 LoadedVgs_Find C:\BookingAngel\CallCenter.vgs at idx=4

110420.72 1 rvns add [scriptsPath]{C:\BookingAngel\}

110420.72 1 StartModuleDefault=[Play 1]

110420.72 2 tr NewVgsVgm_Goto 1

110420.72 2 tr NewVgsVgm_Goto 2

110420.72 1 timer clear

110420.72 1 state [Play 1] Playing

110420.72 1 tts generate start[This is Booking Angel. Please go to the website to deliver a new booking to a restaurant]

110420.73 1 tts generate wait

110420.73 2 tr NewVgsVgm_Goto end

110420.83 1 tts generate finish

110420.83 1 tts play abort as no call on line

110656.30 0 sys cleanup Start

110656.30 0 sys cleanup End

111403.42 0 cl Dialer_OutDialQueAdd "0290040256", 0, 0, 0, , , 1, , C:\BookingAngel\CallCenter.vgs, C:\BookingAngel\CallCenter.vgs, [DB]{BookingAngel}[bID]{3482}[bAttempt]{5564}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs,

111403.42 0 dial DialListDB_AddCall '"0290040256"', 0, 0, 0, MoTuWeThFrSaSu, , 1, , C:\BookingAngel\CallCenter.vgs, C:\BookingAngel\CallCenter.vgs, [DB]{BookingAngel}[bID]{3482}[bAttempt]{5564}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs ESCALATION:

111404.05 2 dial [53,"0290040256",0,0,2359,MoTuWeThFrSaSu,[,,],1,NONE,C:\BookingAngel\CallCenter.vgs,C:\BookingAngel\CallCenter.vgs,[DB]{BookingAngel}[bID]{3482}[bAttempt]{5564}[Offset](-10},60,0,0,C:\BookingAngel\NoConnect.vgs,none] (search started at 111404.05)

111404.05 2 dial DialOnLine start tel["0290040256"] ann[NONE] vgs[C:\BookingAngel\CallCenter.vgs] am[C:\BookingAngel\CallCenter.vgs] rv[[DB]{BookingAngel}[bID]{3482}[bAttempt]{5564}[Offset](-10}]

111404.05 0 dial callque update id=53: NextCallTime=0511111116, RetriesLeft=-1

111404.05 0 dial callque DB update returned (MSAccess)

111404.05 2 rv clear all

111404.05 2 rv add [DB]{BookingAngel}

111404.05 2 rv add [bID]{3482}

111404.05 2 rv add [bAttempt]{5564}

111404.05 2 rv add [Offset]{0}

111404.05 2 dial making call tel["0290040256"] ann[NONE] vgs[C:\BookingAngel\CallCenter.vgs] am[C:\BookingAngel\CallCenter.vgs] OnHangup[] rv[[DB]{BookingAngel}[bID]{3482}[bAttempt]{5564}[Offset](-10}[OutDial_RetriesLeft]{0}]

111404.05 2 script interpretor: VgMulti v6.0.1049

111404.06 2 state Dialing 0290040256

111404.06 2 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

111404.61 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

111404.61 2 event TDX_SETHOOK, code=135, state=5200

111404.61 2 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

111413.69 2 tw DialogicEvent 134,TDX_CST,200,0,0,DE_TONEON,TID_RNGBK2,

111413.69 2 event RINGBACK, code=134, state=5200

111413.70 2 LsWaitAfterDialingOut : 134,RINGBACK,200,0,0,DE_TONEON,TID_RNGBK2,

111413.70 2 event TID_RNGBK2, code=134, state=5200

111413.70 2 LsWaitAfterDialingOut : 134,TID_RNGBK2,200,0,0,DE_TONEON,TID_RNGBK2,

111413.70 2 event TDX_CST, code=134, state=5200

111413.70 2 LsWaitAfterDialingOut : 134,TDX_CST,200,0,0,DE_TONEON,TID_RNGBK2,

111418.94 2 tw DialogicEvent 134,TDX_CST,200,0,0,DE_TONEON,TID_RNGBK2,

111418.94 2 event RINGBACK, code=134, state=5200

111418.94 2 LsWaitAfterDialingOut : 134,RINGBACK,200,0,0,DE_TONEON,TID_RNGBK2,

111418.94 2 event TID_RNGBK2, code=134, state=5200

111418.94 2 LsWaitAfterDialingOut : 134,TID_RNGBK2,200,0,0,DE_TONEON,TID_RNGBK2,

111418.94 2 event TDX_CST, code=134, state=5200

111418.94 2 LsWaitAfterDialingOut : 134,TDX_CST,200,0,0,DE_TONEON,TID_RNGBK2,

111424.86 2 tw DialogicEvent 133,TDX_CALLP,7,0,0,CR_BUSY,,

111424.86 2 event TDX_CALLP, code=133, state=5200

111424.86 2 LsWaitAfterDialingOut : 133,TDX_CALLP,7,0,0,CR_BUSY,,

111424.86 0 dial callque delete id=53 (MSAccess)

111424.86 2 rvns add [OutDial_Result]{Uncontactable_NoAnswer}

111424.86 2 timer clear

111424.86 2 OnNotConnected unknown app [C:\BookingAngel\NoConnect.vgs]

111424.86 2 dial no escalation info

111424.88 2 rv add [Hangup Time]{11/11/2005 11:14:24 AM}

111424.88 2 state Hanging up call... [CR_BUSY in LsWaitAfterDialingOut]

111424.88 2 HangupCall_Common hCall=0

111424.88 2 rec RecSoundStop ok

111424.88 2 play PlaySoundStop ok

111424.88 2 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

111424.88 2 HangupCall : lCallHandle& = 0 - lets close and open line

111424.88 2 state Waiting for a call...

111424.88 2 fnHangupCall end

111424.88 2 tw DialogicEvent 134,TDX_CST,65535,0,0,DE_LCON,,

111424.88 2 event TDX_CST, code=134, state=900

111424.88 2 LsAwaitingCalls EV_UNKNOWN_134

111424.92 2 event callstate IDLE 2 0 0

111424.92 2 WorkingMode@Idle=

111424.92 2 timer clear

111424.92 2 LineState(iLineId).iVgsIdx = 0

111424.92 2 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

111424.92 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

111424.92 2 event TDX_SETHOOK, code=135, state=900

111424.92 2 LsAwaitingCalls EV_UNKNOWN_135

111424.92 2 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,TID_BUSY1,

111424.92 2 event BUSY, code=134, state=900

111424.92 2 LsAwaitingCalls EV_UNKNOWN_134

111424.92 2 event TID_BUSY1, code=134, state=900

111424.92 2 LsAwaitingCalls EV_UNKNOWN_134

111424.92 2 event TDX_CST, code=134, state=900

111424.92 2 LsAwaitingCalls EV_UNKNOWN_134

111425.92 2 timer fired EV_TIMEOUT_TIMETOREINITLINE

111425.92 2 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

111425.92 2 init atidle reinit : start

111425.92 2 init atidle reinit iConferenceOtherLegLid=-1

111425.92 2 init atidle reinit : reset all LineState variables

111425.92 2 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

111425.92 2 state Waiting for a call...

111426.25 2 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

111426.25 2 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

111840.25 0 btn Hangup on line 1

111840.25 1 event EV_TIMEOUT_HANGUP, code=9001, state=1100

111840.27 1 LsPlayMsg EV_TIMEOUT_HANGUP,EV_TIMEOUT_HANGUP

111840.27 1 path {EV_TIMEOUT_HANGUP} not found

111840.27 1 rv add [Hangup Time]{11/11/2005 11:18:40 AM}

111840.27 1 state Hanging up call...

111840.27 1 HangupCall_Common hCall=-469343

111840.27 1 rec RecSoundStop ok

111840.27 1 play PlaySoundStop ok

111840.28 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

111840.28 1 fnHangupCall end

111840.31 1 event callstate IDLE 1 0 0

111840.31 1 WorkingMode@Idle=

111840.31 1 timer clear

111840.33 1 rec RecSoundStop ok

111840.33 1 play PlaySoundStop ok

111840.33 1 rv add [CallEndTime]{11/11/2005 11:18:40 AM}

111840.33 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

111840.33 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

111840.33 1 event TDX_SETHOOK, code=135, state=900

111840.33 1 LsAwaitingCalls EV_UNKNOWN_135

111841.31 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

111841.31 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

111841.31 1 init atidle reinit : start

111841.31 1 init atidle reinit iConferenceOtherLegLid=-1

111841.31 1 init atidle reinit : reset all LineState variables

111841.31 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

111841.31 1 state Waiting for a call...

111841.64 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

111841.64 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

[deanm]

Further to my previous comments I got the system to ring me, i answer the phone and when it detects an answering machine, it is waiting until the end of the message. When it changes to end of message and is meant to play the message and it says on the voice guide line that it is, but It is just dead silence on the phone.

 

It then hangs on the line for a long time (which means anyone my system calls has their phone lines tied up until i manually go in and hang up the call) - Very bad. If it happens 4 times then all my lines are tied up.

 

 

161839.00 0 sys cleanup Start

161839.00 0 sys cleanup End

161902.55 0 cl Dialer_OutDialQueAdd "0293318320", 0, 0, 0, , , 1, C:\xxxxxxxx\AcceptAutoCall.wav, C:\xxxxxxxx\main.vgs, C:\xxxxxxxx\Callback.vgs, [DB]{xxxxxxxx}[bID]{3491}[bAttempt]{5575}[Offset](-10}, 0, 0, 0, C:\xxxxxxxx\NoConnect.vgs,

161902.55 0 dial DialListDB_AddCall '"0293318320"', 0, 0, 0, MoTuWeThFrSaSu, , 1, C:\xxxxxxxx\AcceptAutoCall.wav, C:\xxxxxxxx\main.vgs, C:\xxxxxxxx\Callback.vgs, [DB]{xxxxxxxx}[bID]{3491}[bAttempt]{5575}[Offset](-10}, 0, 0, 0, C:\xxxxxxxx\NoConnect.vgs ESCALATION:

161903.45 1 dial [63,"0293318320",0,0,2359,MoTuWeThFrSaSu,[,,],1,C:\xxxxxxxx\AcceptAutoCall.wav,C:\xxxxxxxx\main.vgs,C:\xxxxxxxx\Callback.vgs,[DB]{xxxxxxxx}[bID]{3491}[bAttempt]{5575}[Offset](-10},60,0,0,C:\xxxxxxxx\NoConnect.vgs,none] (search started at 161903.45)

161903.45 1 dial DialOnLine start tel["0293318320"] ann[C:\xxxxxxxx\AcceptAutoCall.wav] vgs[C:\xxxxxxxx\main.vgs] am[C:\xxxxxxxx\Callback.vgs] rv[[DB]{xxxxxxxx}[bID]{3491}[bAttempt]{5575}[Offset](-10}]

161903.45 0 dial callque update id=63: NextCallTime=0511111621, RetriesLeft=-1

161903.45 0 dial callque DB update returned (MSAccess)

161903.45 1 rv clear all

161903.45 1 rv add [DB]{xxxxxxxx}

161903.45 1 rv add [bID]{3491}

161903.45 1 rv add [bAttempt]{5575}

161903.45 1 rv add [Offset]{0}

161903.47 1 dial making call tel["0293318320"] ann[C:\xxxxxxxx\AcceptAutoCall.wav] vgs[C:\xxxxxxxx\main.vgs] am[C:\xxxxxxxx\Callback.vgs] OnHangup[] rv[[DB]{xxxxxxxx}[bID]{3491}[bAttempt]{5575}[Offset](-10}[OutDial_RetriesLeft]{0}]

161903.47 1 script interpretor: VgMulti v6.0.1049

161903.47 1 state Dialing 0293318320

161903.47 1 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

161904.02 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

161904.02 1 event TDX_SETHOOK, code=135, state=5200

161904.02 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

161915.08 1 tw DialogicEvent 133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD

161915.08 1 event CON_PAMD, code=133, state=5200

161915.08 1 LsWaitAfterDialingOut : 133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD

161915.08 1 event TDX_CALLP, code=133, state=5200

161915.08 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD

161915.08 1 StartPlayingAnsweringMachineMessage 10,4,0

161915.08 0 dial callque delete id=63 (MSAccess)

161915.08 1 rvns add [OutDial_Result]{Contacted_AM}

161915.08 1 state AM - wait for end of welcome message...

161915.08 1 dial awaiting end of answering machine message (lvl:10 for 20)

161915.08 1 RecSoundStart [C:\Program Files\VoiceGuide\data\RecAm_1.wav] ok

161915.09 1 timer set 120 EV_TIMEOUT_HANGUP

161929.98 1 event EV_SILENCE_DETECTED, code=9300, state=1152

161929.98 1 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

161929.98 1 rec RecSoundStop ok

161929.98 1 rv rec length: AmWelcMsg_RecLen100ms = 149

161929.98 1 rv add [AmWelcMsg_RecLen100ms]{149}

161929.98 1 timer set 1 EV_REC_FINISHED

161929.98 1 tw DialogicEvent 130,TDX_RECORD,0,0,0,TM_MAXSIL,,

161930.00 1 event TDX_RECORD, code=130, state=1152

161930.00 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_130

161930.00 1 event EV_REC_FINISHED, code=8003, state=1152

161930.02 1 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

161930.02 1 rv replace start: [$RV[AmWelcMsg_RecLen100ms]]

161930.02 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DB]{xxxxxxxx}[bID]{3491}[bAttempt]{5575}[Offset]{0}[OutDial_Result]{Conta

ted_AM}[AmWelcMsg_RecLen100ms]{149}

161930.02 1 rv replace end: [149]

161930.02 1 state Run Answer Machine script [C:\xxxxxxxx\Callback.vgs]

161930.02 1 tr NewVgsVgm_Goto C:\xxxxxxxx\Callback.vgs,,,,,0

161930.02 1 rv add [scriptEnd_Time]{11/11/2005 4:19:30 PM}

161930.02 1 rv add [scriptEnd_Goto_Script]{C:\xxxxxxxx\Callback.vgs}

161930.02 1 rv add [scriptEnd_Goto_Module]{}

161930.02 1 rv add [scriptStart_Time]{11/11/2005 4:19:30 PM}

161930.02 1 FindFullPathToScript_VgsOrVgp start [C:\xxxxxxxx\Callback.vgs]

161930.02 1 FindFullPathToScript_VgsOrVgp 1

161930.02 0 load start [C:\XXXXXX\Callback.vgs]

161930.03 1 loaded [C:\XXXXXX\Callback.vgs] into:2

161930.03 1 rvns add [scriptsPath]{C:\xxxxxxxx\}

161930.03 1 StartModuleDefault=[Answer Machine]

161930.03 2 tr NewVgsVgm_Goto 1

161930.03 2 tr NewVgsVgm_Goto 2

161930.03 1 timer clear

161930.03 1 state [Answer Machine] Playing

161930.03 1 tts generate start[Hi, This was just XXXXXXXX trying to make a reservation or cancellation. We have detected this call was answered by a machine. If this is an error press 1 to continue the call. Otherwise call our Booking Angels on 1,3, hundred, 3,6,7,1,4,8. to get the details of the booking. Thankyou, We hope to speak to you soon.]

161930.03 1 tts generate wait

161930.03 2 tr NewVgsVgm_Goto end

161930.45 1 tts generate finish

161930.45 1 tts play abort as no call on line

[deanm]

Ive also tried putting Ignore and disable in the telephone number loader screen where you select a script to play when and answering machine is detected and this also fails

[SupportTeam]

In the traces we see:

 

110420.83 1 tts play abort as no call on line

 

161930.45 1 tts play abort as no call on line

 

I see you're using v6.0.1049 of VoiceGuide - Please update to current release (v6.0.2306). The TTS bug you're seeing has been fixed some time ago so updating to a recent version of VG should resolve this.

[deanm]

When upgrading voiceguide do I just need to Place VgMulti.exe, VgGsd.exe, VgDialer.exe and VgLv.exe in VG's main directory, overwriting previous files.

 

 

Do I also need to follow the next steps

4. Open a DOS Command Window. (Start->Programs->Accessories->Command Prompt)

 

Change to Windows' \System32\ subdirectory using command:

 

cd c:\Windows\System32

 

and run the following commands:

 

regsvr32 -u tapiwrap.ocx

regsvr32 ktTelControl.ocx

regsvr32 MsComm32.ocx

[SupportTeam]

With the .EXEs just replace them.

 

With .OCXs you only really need to update ktTelControl.ocx, and best to do it like this:

 

 

First run these DOS commands:

 

cd c:\Windows\System32

regsvr32 -u ktTelControl.ocx

 

then copy over the new ktTelControl.ocx now, then run:

 

cd c:\Windows\System32

regsvr32 ktTelControl.ocx

[SupportTeam]

With the .EXEs just replace them.

 

With .OCXs you only really need to update ktTelControl.ocx, and best to do it like this:

 

 

First run these DOS commands:

 

cd c:\Windows\System32

regsvr32 -u ktTelControl.ocx

 

then copy over the new ktTelControl.ocx now, then run:

 

cd c:\Windows\System32

regsvr32 ktTelControl.ocx

[deanm]

Have installed the new version, now it just hangs up when we dial into it.

 

See below

130642.41 3 event callstate OFFERING 3 2,0,0

130642.42 3 script interpretor: VgMulti v6.0.2306

130642.42 3 fired OFFERING event to listeners

130642.42 3 set LineState().hCall = 3 in LINECALLSTATE_OFFERING

130642.42 3 CallerID vars clear. iIvrDev=3

130642.42 3 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING

130642.42 3 rings=0, min rings before answer=0 (iCallerIdHasArrived=0)

130642.42 3 tw ring 1

130642.42 3 ring time since last ring event (sec): 0.00

130642.42 3 rings=1, min rings before answer=0 (iCallerIdHasArrived=0)

130642.42 3 answer as number of rings reached

130642.42 3 rv clear all

130642.42 3 init LineState ResetAtStartOfNewCall.

130642.42 3 cid LastCidMessage values [,,]

130642.42 3 cid CallerID vars set (in reset at start of call)

130642.42 3 answer the call

130642.42 3 timer clear

130642.44 3 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

130642.44 3 event ScriptEventCode TDX_CST, code=134, state=6001

130643.05 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

130643.05 3 event ScriptEventCode TDX_SETHOOK, code=135, state=6001

130643.05 3 event callstate CONNECTED 3 256,0,0

130643.05 3 LineEvCallState_Connected hDevice=3 params=256,0,0

130643.05 3 WorkingModes tapi= script= LineState().iState=6001

130643.05 3 Inband detection not enabled

130643.05 3 StartLoadedVgs at 14/11/2005 1:06:43 PM [VgMulti v6.0.2306]

130643.05 3 set LineState().iVgsIdx=1

130643.05 3 set sScriptToRunOnHangup=[] in StartLoadedVgs

130643.05 3 init StartLoadedVgs_InitLineState start

130643.05 3 rv add [$RV_STARTTIME]{14/11/2005 1:06:43 PM}

130643.05 3 rv add [$RV_DEVICEID]{3}

130643.05 3 rv add [$RV_CIDNAME]{}

130643.05 3 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

130643.06 3 rvns add [scriptsPath]{C:\BookingAngel\}

130643.06 3 rv add [$RV_CIDNUMBER]{}

130643.06 3 fn RunModule start

130643.06 3 tw DialogicEvent 134,TDX_CST,1996,0,0,DE_LCON,,

130643.06 3 event ScriptEventCode TDX_CST, code=134, state=6001

130643.06 3 timer clear

130643.06 3 Play Module start

130643.06 3 state [intro Message] Playing

130643.06 3 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales press 2, If you are a restaurant ringing about a booking or cancellation press 3, For all other inquiries press 4]

130643.06 3 tts generate wait

130643.30 3 tts generate finish

130643.30 3 state [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

130643.30 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

130643.30 3 timer clear

130643.34 3 tw wav->vox convert end -894281,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

130643.36 3 play start ok, lPlayId=-894234

130645.48 3 tw DialogicEvent 134,TDX_CST,245,0,0,DE_LCOF,,

130645.48 3 event ScriptEventCode DE_LCOF, code=134, state=1100

130645.48 3 LsPlayMsg EV_UNKNOWN_134,DE_LCOF

130645.50 3 path {DE_LCOF} not found

130645.50 3 event callstate DISCONNECTED 3 16384,0,0

130645.50 3 event ScriptEventCode EV_REMOTEPARTY_DISCONNECT, code=9250, state=1100

130645.50 3 LsPlayMsg EV_REMOTEPARTY_DISCONNECT,EV_REMOTEPARTY_DISCONNECT

130645.50 3 path {EV_REMOTEPARTY_DISCONNECT} not found

130645.50 3 rv add [Hangup Time]{14/11/2005 1:06:45 PM}

130645.50 3 state Hanging up call... [Default Handler 60: 9250]

130645.50 3 HangupCall_Common hCall=3

130645.52 3 rec RecSoundStop ok

130645.52 3 play PlaySoundStop ok

130645.52 3 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

130645.52 3 fnHangupCall end

130645.52 3 tw PlayEnd 3 -894234

130645.52 3 play end id=-894234, (current ID)

130645.52 3 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=900

130645.52 3 LsAwaitingCalls EV_PLAY_FINISHED

130645.53 3 tw DialogicEvent 129,TDX_PLAY,-894234,0,0,,,

130645.53 3 event ScriptEventCode TDX_PLAY, code=129, state=900

130645.53 3 LsAwaitingCalls EV_UNKNOWN_129

130645.53 3 tw DialogicEvent 134,TDX_CST,1,0,0,DE_LCON,,

130645.53 3 event ScriptEventCode TDX_CST, code=134, state=900

130645.53 3 LsAwaitingCalls EV_UNKNOWN_134

130645.56 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

130645.56 3 event ScriptEventCode TDX_SETHOOK, code=135, state=900

130645.56 3 LsAwaitingCalls EV_UNKNOWN_135

130645.56 3 event callstate IDLE 3 1,0,0

130645.56 3 WorkingMode@Idle=

130645.56 3 timer clear

130645.56 3 rec RecSoundStop ok

130645.58 3 play PlaySoundStop ok

130645.58 3 rv add [CallEndTime]{14/11/2005 1:06:45 PM}

130645.58 3 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

130646.63 3 timer fired EV_TIMEOUT_TIMETOREINITLINE

130646.63 3 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

130646.63 3 init atidle reinit : start

130646.63 3 init atidle reinit iConferenceOtherLegLid=-1

130646.63 3 init atidle reinit : reset all LineState variables

130646.63 3 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

130646.63 3 state Waiting for a call...

130646.95 3 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

130646.95 3 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

130710.70 0 sys cleanup Start

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_1_3.vbs

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_2_1.vbs

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_2_2.vbs

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_2_SayNumber.vbs

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_3_1.vbs

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_3_2.vbs

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_3_SayNumber.vbs

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_4_1.vbs

130710.70 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_4_2.vbs

130710.72 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_5_1.vbs

130710.72 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_5_2.vbs

130710.72 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_5_3.vbs

130710.77 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_5_4.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_5_5.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_5_6.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_5_7.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_5_SayNumber.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_6_1.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_6_2.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_6_3.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_6_SayNumber.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_7_1.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_7_2.vbs

130710.78 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_7_SayNumber.vbs

130710.80 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_8_1.vbs

130710.80 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_8_2.vbs

130710.80 0 sys cleanup deleting C:\Program Files\VoiceGuide\data\vbs_8_SayNumber.vbs

130710.80 0 sys cleanup End

[deanm]

The problem with the TTS when an answering machine answers is still occurring. You hear silence on the end of the line. The solution you suggested has only made things worse because now people cant dial in and the same problem occurs when dialling out.

 

Your urgent assistance is appreciated

 

Regards

 

Dean

 

135120.19 0 cl Dialer_OutDialQueAdd "0293318320", 0, 0, 0, , , 1, C:\BookingAngel\AcceptAutoCall.wav, C:\BookingAngel\main.vgs, C:\BookingAngel\Callback.vgs, [DB]{BookingAngel}[bID]{3515}[bAttempt]{5609}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs,

135120.19 0 dial DialListDB_AddCall '"0293318320"', 0, 0, 0, MoTuWeThFrSaSu, , 1, C:\BookingAngel\AcceptAutoCall.wav, C:\BookingAngel\main.vgs, C:\BookingAngel\Callback.vgs, [DB]{BookingAngel}[bID]{3515}[bAttempt]{5609}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs ESCALATION:

135120.83 1 dial [90,"0293318320",0,0,2359,MoTuWeThFrSaSu,[,,],1,C:\BookingAngel\AcceptAutoCall.wav,C:\BookingAngel\main.vgs,C:\BookingAngel\Callback.vgs,[DB]{BookingAngel}[bID]{3515}[bAttempt]{5609}[Offset](-10},60,0,0,C:\BookingAngel\NoConnect.vgs,none] (search started at 135120.83)

135120.83 1 dial DialOnLine start tel["0293318320"] ann[C:\BookingAngel\AcceptAutoCall.wav] vgs[C:\BookingAngel\main.vgs] am[C:\BookingAngel\Callback.vgs] rv[[DB]{BookingAngel}[bID]{3515}[bAttempt]{5609}[Offset](-10}]

135120.83 0 dial callque update id=90: NextCallTime=0511141353, RetriesLeft=-1

135120.83 0 dial callque DB update returned (MSAccess)

135120.83 1 rv clear all

135120.83 1 rv add [DB]{BookingAngel}

135120.83 1 rv add [bID]{3515}

135120.83 1 rv add [bAttempt]{5609}

135120.83 1 rv add [Offset]{0}

135120.83 1 dial making call tel["0293318320"] ann[C:\BookingAngel\AcceptAutoCall.wav] vgs[C:\BookingAngel\main.vgs] am[C:\BookingAngel\Callback.vgs] OnHangup[] rv[[DB]{BookingAngel}[bID]{3515}[bAttempt]{5609}[Offset](-10}[OutDial_RetriesLeft]{0}]

135120.83 1 script interpretor: VgMulti v6.0.2306

135120.84 1 state Dialing 0293318320

135120.84 1 lineMakeCall=>[]

135120.84 1 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

135121.39 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

135121.39 1 event ScriptEventCode TDX_SETHOOK, code=135, state=5200

135121.39 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

135129.22 1 tw DialogicEvent 133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD

135129.22 1 event ScriptEventCode AM, code=133, state=5200

135129.22 1 LsWaitAfterDialingOut : 133,AM,10,4,0,CR_CNCT,CON_PAMD,

135129.22 1 event ScriptEventCode CONNECT, code=133, state=5200

135129.22 1 LsWaitAfterDialingOut : 133,CONNECT,10,4,0,CR_CNCT,CON_PAMD,

135129.22 1 event ScriptEventCode CON_PAMD, code=133, state=5200

135129.22 1 LsWaitAfterDialingOut : 133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,

135129.22 1 event ScriptEventCode CR_CNCT, code=133, state=5200

135129.22 1 LsWaitAfterDialingOut : 133,CR_CNCT,10,4,0,CON_PAMD,,

135129.22 1 event ScriptEventCode TDX_CALLP, code=133, state=5200

135129.22 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,

135129.23 1 StartPlayingAnsweringMachineMessage hCall=-208343, params=10,4,0

135129.23 0 dial callque delete id=90 (MSAccess)

135129.23 1 rvns add [OutDial_Result]{Contacted_AM}

135129.23 1 set LineState().hCall = -208343 in StartPlayingAnsweringMachineMessage

135129.23 1 state AM - wait for end of welcome message...

135129.23 1 dial awaiting end of answering machine message (lvl:10 for 20)

135129.23 1 RecSoundStart [C:\Program Files\VoiceGuide\data\RecAm_1.wav] ok

135129.23 1 timer set 120 EV_TIMEOUT_HANGUP

135129.23 1 tw DialogicEvent 134,TDX_CST,54081,0,0,DE_LCON,,

135129.23 1 event ScriptEventCode TDX_CST, code=134, state=1152

135129.23 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134

135136.83 1 event ScriptEventCode EV_SILENCE_DETECTED, code=9300, state=1152

135136.83 1 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

135136.83 1 rec RecSoundStop ok

135136.83 1 rv rec length: AmWelcMsg_RecLen100ms = 76

135136.83 1 rv add [AmWelcMsg_RecLen100ms]{76}

135136.83 1 timer set 1 EV_REC_FINISHED

135136.83 1 tw DialogicEvent 130,TDX_RECORD,0,0,0,TM_MAXSIL,,

135136.83 1 event ScriptEventCode TDX_RECORD, code=130, state=1152

135136.83 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_130

135136.84 1 event ScriptEventCode EV_REC_FINISHED, code=8003, state=1152

135136.84 1 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

135136.84 1 rv replace start: [$RV[AmWelcMsg_RecLen100ms]]

135136.84 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DB]{BookingAngel}[bID]{3515}[bAttempt]{5609}[Offset]{0}[OutDial_Result]{C

ntacted_AM}[AmWelcMsg_RecLen100ms]{76}

135136.84 1 rv replace end: [76]

135136.84 1 state Run Answer Machine script [C:\BookingAngel\Callback.vgs]

135136.86 1 tr NewVgsVgm_Goto C:\BookingAngel\Callback.vgs,,,,,0

135136.86 1 rv add [scriptEnd_Time]{14/11/2005 1:51:36 PM}

135136.86 1 rv add [scriptEnd_Goto_Script]{C:\BookingAngel\Callback.vgs}

135136.86 1 rv add [scriptEnd_Goto_Module]{}

135136.86 1 rv add [scriptStart_Time]{14/11/2005 1:51:36 PM}

135136.86 1 rv add [scriptStart_CalledFrom_Module]{Booking}

135136.86 1 FindFullPathToScript_VgsOrVgp start [C:\BookingAngel\Callback.vgs]

135136.86 1 FindFullPathToScript_VgsOrVgp 1

135136.86 0 LoadedVgs_Find C:\BookingAngel\Callback.vgs at idx=3

135136.86 1 rvns add [scriptsPath]{C:\BookingAngel\}

135136.86 1 StartModuleDefault=[Answer Machine]

135136.86 2 tr NewVgsVgm_Goto 1

135136.86 2 tr NewVgsVgm_Goto 2

135136.88 1 fn RunModule start

135136.88 1 timer clear

135136.88 1 Play Module start

135136.88 1 state [Answer Machine] Playing

135136.88 1 tts generate start[Hi, This was just Booking Angel trying to make a reservation or cancellation. We have detected this call was answered by a machine. If this is an error press 1 to continue the call. Otherwise call our Booking Angels on 1,3, hundred, 3,6,7,1,4,8. to get the details of the booking. Thankyou, We hope to speak to you soon.]

135136.89 1 tts generate wait

135136.89 2 tr NewVgsVgm_Goto end

135137.14 1 tts generate finish

135137.14 1 tts play abort as no call on line

135344.67 1 tw DialogicEvent 134,TDX_CST,192,0,0,DE_TONEON,DISCONNECT_Telstra,

135344.67 1 event ScriptEventCode DISCONNECT_Telstra, code=134, state=1100

135344.67 1 LsPlayMsg EV_UNKNOWN_134,DISCONNECT_Telstra

135344.67 1 path {DISCONNECT_Telstra} not found

135344.67 1 rv add [Hangup Time]{14/11/2005 1:53:44 PM}

135344.67 1 state Hanging up call... [Default Handler 20: DISCONNECT_Telstra]

135344.69 1 HangupCall_Common hCall=-208343

135344.69 1 rec RecSoundStop ok

135344.69 1 play PlaySoundStop ok

135344.69 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

135344.69 1 fnHangupCall end

135344.69 1 event ScriptEventCode TDX_CST, code=134, state=900

135344.69 1 LsAwaitingCalls EV_UNKNOWN_134

135344.73 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

135344.73 1 event ScriptEventCode TDX_SETHOOK, code=135, state=900

135344.73 1 LsAwaitingCalls EV_UNKNOWN_135

135344.73 1 event callstate IDLE 1 1,0,0

135344.73 1 WorkingMode@Idle=

135344.75 1 timer clear

135344.75 1 rec RecSoundStop ok

135344.75 1 play PlaySoundStop ok

135344.75 1 rv add [CallEndTime]{14/11/2005 1:53:44 PM}

135344.75 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

135345.83 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

135345.83 1 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

135345.83 1 init atidle reinit : start

135345.83 1 init atidle reinit iConferenceOtherLegLid=-1

135345.83 1 init atidle reinit : reset all LineState variables

135345.83 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

135345.83 1 state Waiting for a call...

135346.16 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

135346.16 1 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

[SupportTeam]

Trace shows this call was hung up as 'Loop Current Off' was detected:

 

130645.48 3 tw DialogicEvent 134,TDX_CST,245,0,0,DE_LCOF,,

 

about 3 seconds after the call was answered.

 

What phone lines are used with this system?

 

It is possible to have VoiceGuide ignore loop current drops, but on many systems loop current drop is used to determine when the call has actually finished. If the loop current drop detection is not important as end of call detection can be achieved through disconnect tone detection then loop current drop detection can be turned off, but it's best to find out why Loop Current is turned off in the first place - it usually does signal end of call anyway.

 

Do you see loop current drop after 3 seconds on all calls?

[deanm]

I have no idea why this has happend. With the previous version of VG it worked fine. I wouldnt even know how to change this Loop Current Drop Setting all i did was copy the new .exe's and change the Ktel???.ocx file in the registry. It is important that we detect the end of a call as otherwise it will tie up the phone lines unneccessarily

 

We use analog phone lines supplied by Telstra in Australia.

 

To summarise the remaining problems.

- Inbound calls it hangs up on them

- Outbound calls - it still has the same problem with not playing anything when an answering machine is detected.

[SupportTeam]

To fix the Loop Current Drop caused disconnect please place attached OCX in Windows' System32 directory and restart VoiceGuide.

 

We are going to create a config file entry to allow end users to control whether they want to have a disconnect on loop current drop or not. This should be available in next release of software.

 

We'll also look into the problem of leaving TTS generated sounds on answering machines.

ktTelControl_051115_LCOFF_disconnect_disabled.zip

[SupportTeam]

In v6.0.2322 (just released) should fix the "tts play abort as no call on line" you are seeing.

 

As you are already running VG fro Dialogic, to update to latest version just copy over the VgMulti.exe and the ktTelControl.ocx to your system.

 

Also, that version by default ignores Loop Current Drops (this can be re-enabled by editing the ConfigLine.xml file).

[deanm]

Hi,

 

I have implemented all the changes and we are still having a few problems... I am thinking I should just disable answering machine detection.

- Our system makes an outbound call to a business

- The business answers but its often noisy in the background so it is mostly detecting an answering machine

- Because it is waiting for silence before it plays the message often the business answers hears nothing and then hangs up

 

Because I am using voice guide for dialogic can I still disable answering machine detection in the .ini file. Typing disable or ignore into the load Telephone number module doesnt work

 

If I do this will the system still recognise the different result variables of no answer or engaged, we can infer an answering machine if the call was answered and no buttons are pressed.

 

Your advice on the best way to go would be appreciated

 

Dean

[SupportTeam]

Typing disable or ignore into the load Telephone number module doesnt work

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what happened.

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

When posting traces please .ZIP them up and post them as attachments.

will the system still recognise the different result variables of no answer or engaged,

Yes, if "Ignore" is selected.

[deanm]

I left the log open for a few hours so it would capture it and it is attached.

error_log_voiceguide.txt

[SupportTeam]

The trace does not show the loading of the call, or the beginning of dialing - we'll need that included in trace as well.

[deanm]

This is the whole log.

 

It still detected answering machine even though it had Ignore in the telephone number loader field.

error_log_voiceguide2.txt

[SupportTeam]

Trace shows this outgoing call had "C:\BookingAngel\Callback.vgs" specified to be ran when an Answering Magnine was detected, not "Ignore"...

 

Maybe you have some old calls in the database which are being redialed?

 

I assume that you no longer see any "tts play abort as no call on line" type problems?

[deanm]

I think this is fixed now, the Ignore seems to be working, but am having probelms with voicemail now...see my new post