Fax Results Do Not Showing

[mediasol]

We are trying to determine the total number of successful and fail faxes we send each day.

And it is not working.

 

We sending out fax boradcasts using v7 and the successful faxes and are not showing for us.

 

I have use a test fax number (loaded by xml file see attached).

 

The fax was sent successfully.

 

Out script has a path of inserting a record into a database after sending the fax. This has not happen and log does not show any database notes (see attach result)

The script is called vg_fax.vgp (password is dave1111) see attached

 

And the CDR records shows the fax with a status of "No Answer". (Even thought is was sent correctly).

 

What are we doing wrong?

vg-fax.zip

ZZZmbscall-09-09-17-08-08.zip

CDR_20090917_out_NOANSWER.zip

0917_ktTel.zip

[SupportTeam]

In the module that sends the fax (Intro-Msg) the path that needs to be used go onto next module after fax send completes is:

 

on {TFX_FAXSEND_OK} goto [inital_Trans]

 

or

 

on {TFX_FAXSEND} goto [inital_Trans]

 

(you can see in vgEngine trace which paths the system is looking for)

 

the:

 

on {timeout 0} goto [inital_Trans]

 

does not work right now - we'll fix it in next VG v7 release so that this timeout path will be taken as well.

 

 

Also it looks like the CDR connected status is right now not being updated if analog lines are used for the outbound call and the fax script is used on that outbound call. We'll fix this bug as well in next v7 release. Note that with analog lines the sysetm will only know that a call is answered when the fax connection is made. So if you are running a fax script and a person answers the call and fax connection is not made then system will not know the call was actaully answered. That is why T1/E1 ISDN lines must be used if you want precise CDR records on outbound calls.

 

Also on analog lines and fax calls the CDR will show connection time from time the fax connection was made, which is probably about 5-15 seconds later then the actual connection. oOn T1/E1 ISDN lines you would get the actual time the call was picked up by recipient, regardless of how long the fax connection setup took.

[SupportTeam]

Also, in your script in module "Inital_Trans" there is no need to call

 

set vg = CreateObject("VoiceGuide.CommandLink")

 

before each

 

vg.RvSet

 

just call set vg = CreateObject("VoiceGuide.CommandLink") once at begining of script and call set vg = Nothing at end.

 

You may want to use RvSet_RvList, and use just one RvSet_RvList call to set multiple $RVs.

[SupportTeam]

The path and CDR fixes are now included in this version: [old link removed]
You can update your system to this new version by installing the new version over the top of your existing VoiceGuide install.