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Hangup Lsdefaulthandlers:ev_Timeout_Hangup


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#1 Sebastian 02 June 2016 - 08:40 PM

Hi,

 

In one of our scripts we have Play Sound Module and as path is "on {timeout $RV[get_menu_1_settings_managermenu_next_attempt_interval]} goto [STOP ring wait customizable]" - where $RV is dynamically created.

We think that this module in our script cause error. In log file we have:

152704.276 123  73  25 timer EV_TIMEOUT_HANGUP
152704.276 123  73  25       q_scr +     evScriptEvent 9001 EV_TIMEOUT_HANGUP
152704.276   7  73  25       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_HANGUP] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:4|00:00:00.0430024
152704.276   7  73  25       se    EV_TIMEOUT_HANGUP 9001  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
152704.276   7  73  25       LsPlayMsgFinished EV_TIMEOUT_HANGUP,EV_TIMEOUT_HANGUP, [ ], [ ], []
152704.277   7  73  25       rv    replace start 
------------------------------
on {timeout $RV[get_menu_1_settings_managermenu_next_attempt_interval]} goto [STOP ring wait customizable]

------------------------------
152704.277   7               rv    dbg   rv_retrieve did not find [get_menu_1_settings_managermenu_next_attempt_interval] ( 67 65 74 5f 6d 65 6e 75 5f 31 5f 73 65 74 74 69 6e 67 73 5f 6d 61 6e 61 67 65 72 6d 65 6e 75 5f 6e 65 78 74 5f 61 74 74 65 6d 70 74 5f 69 6e 74 65 72 76 61 6c)
152704.277   7  73  25       rv    replace end   [on {timeout } goto [STOP ring wait customizable]
]
152704.277   7  73  25       path {EV_TIMEOUT_HANGUP} not found
152704.277   7  73  25       HangupCall (LsDefaultHandlers:EV_TIMEOUT_HANGUP) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=0
152704.277   7  73  25       ccrn_connected=2940293, crn_NewCallArriving=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0
152704.277   7  73  25       rv    add   Hangup Source|LsDefaultHandlers:EV_TIMEOUT_HANGUP
152704.277   7  73  25       HangupCall sScriptToRunOnHangup=[C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager_termination.vgs]
152704.277   7  73  25       after hangup script as supplied: [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager_termination.vgs]
152704.277   7  73  25       FindFullPathToScript_VgsOrVgp start [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager_termination.vgs]
152704.278   7  73  25       after hangup script after searching: [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager_termination.vgs]
152704.278   7               LoadedVgs_Find C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager_termination.vgs at idx=5

Hangup source in this connection is LsDefaultHandlers:EV_TIMEOUT_HANGUP. What that is mean 'EV_TIMEOUT_HANGUP'?



#2 SupportTeam 03 June 2016 - 09:16 AM

Had to say what happened without seeing a fuller trace. Please post the trace capturing a least the previous few script modules and we can then comment on what happened.

 

The attached trace snippet shows that $RV[get_menu_1_settings_managermenu_next_attempt_interval] is not defined.

If using Result Variable expressions in Paths statements please ensure that they are always defined, otherwise the Path expression is malformed.