The .ZIP just posted has traces beginning from 16:04 (4:04 PM) on 27th March.
In traces provided the VoiceGuide service was restarted 8 times between 16:04 and 17:29.
Each time it did not start properly.
We can see errors in trace like this for each start time:
078 160447.074 5168 ERROR gc_start
079 160447.074 5168 1 ERROR StartDialogicGlobalCall returned -1
160447.143 9 ERROR LineOpen failed for iIvrDev=1, <port>1</port>
Are you sure there are no other VoIP applications/utilities running on this system at the same time?
You were able to receive calls before. Did anything change?
Can you please open the Windows Task Manager and locate the vgIvrService.exe process.
Exit all VoiceGuide applications (especially the Line Status Monitor).
Then Stop the VoiceGuide service.
Look in Windows Task Manager and confirm that the vgIvrService.exe process exits. ie. disappears from the active processes list.
Does vgIvrService.exe process exits by itself?
If it does not then the Right click and select "End Task".
Then wait a 10 seconds or so and start the VoiceGuide service.
Check traces to see if HMP did initialize correctly.
Please post traces as before.