Guest Raúl Report post Posted 05/23/2003 03:32 PM I am evaluating with the 4.90 trial version in a windows 2000 with a modem. I have set Credit Card Payment.vgs example as the current script. The wave file begin to play but they finish before the end. For example, the wav of the Get Client ID module play only the words "Please enter your ". Idem for the modules Get Card Number, Get Expiry Date, etc. What can I do? Thanks and sorry for my english. Raúl Share this post Link to post
SupportTeam Report post Posted 05/24/2003 12:40 AM Could you please send us a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Share this post Link to post
Guest Raul Report post Posted 05/29/2003 01:43 PM 63151 0 tapie callstate OFFERING 66235 0 4 63151 0 tapie ring 1 67417 0 tapie ring 2 67417 0 Answer the call 67417 0 AnswerTheCall: Evaluation time expired 72374 0 tapie ring 3 72374 0 Answer the call 72374 0 AnswerTheCall: Evaluation time expired 77431 0 tapie ring 4 77431 0 Answer the call 77431 0 AnswerTheCall: Evaluation time expired 82098 0 tapie ring 5 82108 0 Answer the call 82108 0 AnswerTheCall: Evaluation time expired 94105 0 tapie callstate IDLE 66235 0 0 94105 0 WorkingMode@Idle=Offered 94105 0 LineState(iLineId).iVgsIdx = 0 94115 0 set EV_TIMEOUT_TIMETOREINITLINE 1 94126 0 set EV_TIMEOUT_TIMETOREINITLINE 2 95037 0 ERROR 4.9.0 Unknown State [0] 95057 0 ReinitTelephony due to IDLE start 95057 0 tapic lineDeallocateCall(MainCall:66235) 0 95638 0 lineOpen(0) => 0 95648 0 Waiting for a call... 95648 0 lineOpen(0)LineHandle=66218 39811 0 tapie callstate OFFERING 66167 0 4 39811 0 tapie ring 1 43917 0 tapie ring 2 43917 0 Answer the call 43917 0 AnswerTheCall: Evaluation time expired 48874 0 tapie ring 3 48874 0 Answer the call 48874 0 AnswerTheCall: Evaluation time expired 53931 0 tapie ring 4 53931 0 Answer the call 53931 0 AnswerTheCall: Evaluation time expired 64206 0 tapie ring 5 64206 0 Answer the call 64206 0 AnswerTheCall: Evaluation time expired 76203 0 tapie callstate IDLE 66167 0 0 76203 0 WorkingMode@Idle=Offered 76203 0 LineState(iLineId).iVgsIdx = 0 77705 0 lineOpen(0) => 0 77715 0 Waiting for a call... 77715 0 lineOpen(0)LineHandle=66150 73116 0 tapie callstate OFFERING 66047 0 4 73116 0 tapie ring 1 77743 0 tapie ring 2 77743 0 Answer the call 77743 0 lineAnswer(66047) => 66030 77753 0 tapie callstate ACCEPTED 66047 0 0 79105 0 tapi Reply 66030 0 79115 0 tapie callstate CONNECTED 66047,0,0 79115 0 WorkingModeTAPI= 79115 0 WorkingModeScript= 79135 0 [Get Client ID] Number Input 79135 0 [Get Client ID] Playing (PayGetId.wav) 79215 0 PlaySoundStart ok [D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayGetId.wav] 85134 0 tapie monitordigits 49 2 85154 0 LsGetNbrsPlayWelcMsg [1] 87587 0 PlaySoundStop ok 87597 0 [Get Client ID] Number Input 1 87597 0 wb(97913500) 87597 0 tapie monitordigits 50 2 87597 0 LsGetNbrsRxDigits [2] 87607 0 [Get Client ID] Number Input 12 87607 0 tapie monitordigits 51 2 87607 0 LsGetNbrsRxDigits [3] 87607 0 [Get Client ID] Number Input 123 87617 0 tapie monitordigits 52 2 87617 0 LsGetNbrsRxDigits [4] 87617 0 [Get Client ID] Number Input 1234 87627 0 tapie monitordigits 53 2 87627 0 LsGetNbrsRxDigits [5] 87627 0 [Get Client ID] Number Input 12345 87627 0 tapie monitordigits 54 2 87637 0 LsGetNbrsRxDigits [6] 87637 0 [Get Client ID] Number Input 123456 87637 0 tapie monitordigits 55 2 87637 0 LsGetNbrsRxDigits [7] 87647 0 [Get Client ID] Number Input 1234567 87647 0 tapie monitordigits 56 2 87647 0 LsGetNbrsRxDigits [8] 87657 0 [Get Client ID] Number Input 12345678 87657 0 tapie monitordigits 57 2 87657 0 LsGetNbrsRxDigits [9] 87667 0 [Get Client ID] Number Input 123456789 87667 0 tapie monitordigits 35 2 87667 0 LsGetNbrsRxDigits [#] 87687 0 [Get Card Number] Number Input 87687 0 [Get Card Number] Playing (PayGetCc.wav) 87747 0 PlaySoundStart ok [D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayGetCc.wav] 92544 0 Play End line[0] (id=987687) 92544 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 92775 0 tapie monitordigits 50 2 92775 0 LsGetNbrsRxDigits [2] 92775 0 [Get Card Number] Number Input 2 93035 0 tapie monitordigits 51 2 93035 0 LsGetNbrsRxDigits [3] 93035 0 [Get Card Number] Number Input 23 93305 0 tapie monitordigits 52 2 93305 0 LsGetNbrsRxDigits [4] 93305 0 [Get Card Number] Number Input 234 93556 0 tapie monitordigits 53 2 93556 0 LsGetNbrsRxDigits [5] 93556 0 [Get Card Number] Number Input 2345 93806 0 tapie monitordigits 54 2 93806 0 LsGetNbrsRxDigits [6] 93806 0 [Get Card Number] Number Input 23456 94076 0 tapie monitordigits 55 2 94076 0 LsGetNbrsRxDigits [7] 94076 0 [Get Card Number] Number Input 234567 94337 0 tapie monitordigits 56 2 94337 0 LsGetNbrsRxDigits [8] 94337 0 [Get Card Number] Number Input 2345678 94557 0 tapie monitordigits 57 2 94557 0 LsGetNbrsRxDigits [9] 94557 0 [Get Card Number] Number Input 23456789 94838 0 tapie monitordigits 35 2 94838 0 LsGetNbrsRxDigits [#] 94838 0 [Get Expiry Date] Number Input 94838 0 [Get Expiry Date] Playing (PayGetExp.wav) 94918 0 PlaySoundStart ok [D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayGetExp.wav] 97421 0 tapie monitordigits 49 2 97421 0 LsGetNbrsPlayWelcMsg [1] 00686 0 PlaySoundStop ok 00686 0 [Get Expiry Date] Number Input 1 00696 0 wb(99484800) 00696 0 tapie monitordigits 50 2 00696 0 LsGetNbrsRxDigits [2] 00706 0 [Get Expiry Date] Number Input 12 00706 0 tapie monitordigits 51 2 00706 0 LsGetNbrsRxDigits [3] 00716 0 [Get Expiry Date] Number Input 123 00716 0 tapie monitordigits 52 2 00716 0 LsGetNbrsRxDigits [4] 00716 0 [Get Expiry Date] Number Input 1234 00726 0 tapie monitordigits 53 2 00726 0 LsGetNbrsRxDigits [5] 00726 0 [Get Expiry Date] Number Input 12345 00736 0 tapie monitordigits 54 2 00736 0 LsGetNbrsRxDigits [6] 00736 0 [Get Expiry Date] Number Input 123456 00736 0 tapie monitordigits 55 2 00746 0 LsGetNbrsRxDigits [7] 00746 0 [Get Expiry Date] Number Input 1234567 00746 0 tapie monitordigits 56 2 00756 0 LsGetNbrsRxDigits [8] 00756 0 [Get Expiry Date] Number Input 12345678 00756 0 tapie monitordigits 57 2 00756 0 LsGetNbrsRxDigits [9] 00766 0 [Get Expiry Date] Number Input 123456789 01858 0 tapie monitordigits 35 2 01858 0 LsGetNbrsRxDigits [#] 01858 0 [Get Amount] Number Input 01868 0 [Get Amount] Playing (PayGetAmount.wav) 01958 0 PlaySoundStart ok [D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayGetAmount.wav] 05212 0 tapie monitordigits 57 2 05212 0 LsGetNbrsPlayWelcMsg [9] 08597 0 PlaySoundStop ok 08607 0 [Get Amount] Number Input 9 08607 0 tapie monitordigits 56 2 08607 0 LsGetNbrsRxDigits [8] 08617 0 [Get Amount] Number Input 98 08617 0 tapie monitordigits 55 2 08617 0 LsGetNbrsRxDigits [7] 08617 0 [Get Amount] Number Input 987 08627 0 tapie monitordigits 54 2 08627 0 LsGetNbrsRxDigits [6] 08627 0 [Get Amount] Number Input 9876 08637 0 tapie monitordigits 53 2 08637 0 LsGetNbrsRxDigits [5] 08637 0 [Get Amount] Number Input 98765 08647 0 tapie monitordigits 52 2 08647 0 LsGetNbrsRxDigits [4] 08647 0 [Get Amount] Number Input 987654 08657 0 tapie monitordigits 51 2 08657 0 LsGetNbrsRxDigits [3] 08657 0 [Get Amount] Number Input 9876543 08667 0 tapie monitordigits 50 2 08667 0 LsGetNbrsRxDigits [2] 08667 0 [Get Amount] Number Input 98765432 08667 0 tapie monitordigits 49 2 08677 0 LsGetNbrsRxDigits [1] 08677 0 [Get Amount] Number Input 987654321 08677 0 tapie monitordigits 35 2 08687 0 LsGetNbrsRxDigits [#] 08697 0 RVreplace start: [$RV[Get Amount]] 08697 0 RVreplace end: [987654321] 08707 0 [say Amount] Say numbers: 987654321 as Amount Cents 08707 0 fn PlaySoundStartNumbers PayYouArePaying.wav, , 987654321, Amount Cents 08707 0 twcal PlaySayNumber D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayYouArePaying.wav, , 987654321, , 12 08888 0 PlaySoundStartNumbers ok 22858 0 Play End line[0] (id=8718) 22858 0 LsSayNbrPlay EV_PLAY_FINISHED 22868 0 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE 22868 0 RVreplace start: [$RV[Get Card Number]] 22868 0 RVreplace end: [23456789] 22868 0 [say Card Nbr] Say numbers: 23456789 as Digits 22878 0 fn PlaySoundStartNumbers PayUsingCard.wav, PayPress1ifOK.wav, 23456789, Digits 22878 0 twcal PlaySayNumber D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayUsingCard.wav, D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayPress1ifOK.wav, 23456789, , 1 22988 0 PlaySoundStartNumbers ok 34845 0 tapie monitordigits 49 2 34845 0 LsSayNbrPlay [1] 35977 0 PlaySoundStop ok 35987 0 [save Data to File] Run Program 35997 0 RVreplace start: [command.com /c echo $RV[Get Client ID], $RV[Get Card Number], $RV[Get Expiry Date], $RV[Get Amount] >> c:\output.txt] 35997 0 RVreplace end: [command.com /c echo 123456789, 23456789, 123456789, 987654321 >> c:\output.txt] 36057 0 Run Program waiting... 36978 0 Could not find VGRUNRESULT_0.TXT or SHLRESLT.TXT 36978 0 [say Thanks...] Playing 36988 0 [say Thanks...] Playing (PayThankyou.wav) 37088 0 PlaySoundStart ok [D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayThankyou.wav] 37088 0 RunModule PLAY end 42266 0 Play End line[0] (id=36988) 42266 0 LsPlayMsg EV_PLAY_FINISHED 42276 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 42296 0 HangupCall called from [Run module 3098] 42296 0 Hanging up call... 42306 0 PlaySoundStop ok 42306 0 fnHangupCall end 43077 0 tapie callstate DISCONNECTED 66047,1,0 43077 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT 43077 0 PlaySoundStop ok 43087 0 HangupCall called from [] 43087 0 Hanging up call... 43087 0 PlaySoundStop ok 43097 0 fnHangupCall end 43097 0 tapie callstate IDLE 66047 0 0 43097 0 WorkingMode@Idle= 43107 0 set EV_TIMEOUT_TIMETOREINITLINE 2 43117 0 tapi Reply 66013 0 43117 0 tapi Reply 65996 0 44028 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 44028 0 ReinitTelephony due to IDLE start 44038 0 tapic lineDeallocateCall(MainCall:66047) 0 44619 0 lineOpen(0) => 0 44629 0 Waiting for a call... 44629 0 lineOpen(0)LineHandle=65979 Share this post Link to post
SupportTeam Report post Posted 06/02/2003 06:50 AM the trace shows that the modem's Wave drivers reported that they were plying the file PayGetCc.wav for around 5 seconds - which is the correct length of the file: 87747 0 PlaySoundStart ok [D:\Archivos de programa\VoiceGuide\Scripts\Credit Card Payment\PayGetCc.wav] 92544 0 Play End line[0] (id=987687) If the caller did not hear the whole file then there must be something wrong with the modem's Wave drivers... I'd recommend trying another modem... Share this post Link to post
