Scripts On Outbound Calls

[SupportTeam]

Farzad Soudbakhsh wrote:

 

Please let me know why script is running before the call answered.

 

80250 0 Dialing: 6215343

80250 0 MakeCall => 66239

80265 0 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

80265 0 TapiCbTrigSet 66239 7002

80281 0 tapi Reply 66239 0

80281 0 TapiCbTrigClear

80281 0 tapie callstate DIALING 66018 0 0

80281 0 tapie callstate PROCEEDING 66018 0 0

82843 0 tapie callstate CONNECTED 66018,0,0

82859 0 WorkingModeTAPI=

82859 0 WorkingModeScript=

82859 0 Dialing: Playing introduction message

82875 0 TimeoutClear

82875 0 [Play 20] Playing

82875 0 [Play 20] Playing (C:\Program Files\ivg\Scripts\PBPScript\refild massege.wav)

[SupportTeam]

Are you using a Voice modem? Voice modems cannot tell when outgoing call is answered - so they just tell VoiceGuide that call is connected immediately after finishing dialing...

 

A Dialogic card can tell when the outgoing call has been answered and will only start playing any sound files or starting the script then - one of the reasons why using a Dialogic card is preferable.