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Line_Hangup While 2-Line Record Active


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#1 Maciej 18 July 2016 - 10:55 PM

140411.420   7  62  21 state [agent_hangup_source] Evaluate [$RV[Hangup Source]]
140411.420   7  62  21       rv    replace start [$RV[Hangup Source]]
140411.420   7  62  21       rv    replace end   [LineEvCallState_DISCONNECTED]
140411.420   7  62  21       eval  [LineEvCallState_DISCONNECTED]
140411.421   7  62  21       objReturn is NULL for input=[LineEvCallState_DISCONNECTED], try with Cstr
140411.421   7  62  21       eval  InvokeMember Eval returned
140411.421   7  62  21       rvns  add   agent_hangup_source_Input|LineEvCallState_DISCONNECTED
140411.421   7  62  21       rvns  add   agent_hangup_source|LineEvCallState_DISCONNECTED
140411.421   7  62  21       Eval Expr result:[LineEvCallState_DISCONNECTED]
140411.422   7  62  21       path {LineEvCallState_DISCONNECTED} not found
140411.422   7  62  21       matching path not found [LineEvCallState_DISCONNECTED], try boolean paths.
140411.422   7  62  21       ex: ScriptIo.VGMTYPE_EVALEXPR [LineEvCallState_DISCONNECTED] could not be converted to boolean. Take Success path as string non-empty.
140411.422   7  62  21       FindNextVgmTitleInPathList: next module title is=[pbx_agent_terminating_client]
140411.422   7  62  21       matching path found (Boolean True)
140411.422   7  62  21 t     timer clear (force=False)
140411.422   7  62  21       RunModule start
140411.422   7  62  21       RunModule start Run VB Script, [pbx_agent_terminating_client], iModuleIdx=859, previous: vgm=501, vgs=11:11
140411.422   7  62  21 t     timer set   30 sec : EV_TIMEOUT_HANGUP
140411.422   7  62  21       QueueUserWorkItem vbScript : modVbs
140411.423   7  62  21       HangupCall exit after starting afterhangup script
140411.423  29  62  21 task  runscr Run_VBS vgm=859, file=, engine=[ClearScriptV8]
140411.423  29  62  21       runscr strIni_moduleRunScript_Engine=ClearScriptV8
140411.423  29  62  21 state [pbx_agent_terminating_client] RunScript vbs, onhold=
140411.423  29  62  21       rv    replace start 
------------------------------
set vg = CreateObject("vgServices.CommandLink")
vg.Line_Hangup $RV[caller_lineid]
set vg = Nothing
------------------------------
140411.423  29  62  21       rv    replace end   [set vg = CreateObject("vgServices.CommandLink")
vg.Line_Hangup 37
set vg = Nothing]
140411.423  29  62  21       not saving script (strIni_moduleRunScript_SaveToFile is False|0)
140411.423  29  62  21       runscr waiting. wait=1
140411.423  29  62  21       moh file not specified
140411.423  29  62  21       runscr call ClearScript Execute
140411.423  29  62  21       runscr new VBScriptEngine call
140411.424  29  62  21       runscr .Execute call
140411.425  13         rem   remoting link constructor activated: vgServices_CommandLink
140411.428  13         rem   Line_Hangup 37
140411.428  13  37  13       q_scr +     cmdHangupCall 0 
140411.428   7  37  13       q_scr run   cmdHangupCall sCode=[] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:6|00:00:00.0470027
140411.428   7  37  13       HangupCall (qScr) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=-559411
140411.428   7  37  13       HangupCall crn_connected=2e801cf, crn_NewCallArriving=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0
140411.428   7  37  13       RecSoundStop begin trunc100ms=0, sCaller=Line_Hangup_Main, lRecId=-559411
140411.428   7  37  13       RecSoundStop lRec_Id_InProcessOfStopping=-559411, lRecId=0
140411.428   7  37  13       q_tel +     cmd_RecordStop [0,0,0,0,0][||||]
140411.428   7  37  13       rv    add   Hangup Source|qScr
140411.429   8  37  13       q_tel run   cmd_RecordStop 0 00:00:00.0010000 max:5|00:00:00.2040117
140411.429   7  37  13       HangupCall sScriptToRunOnHangup=[termination.vgs]
140411.429   7  37  13       HangupCall lRec_Id_InProcessOfStopping=-559411, wait till recording cmpletes
140411.429   7  37  13 t     timer set   4 sec : EV_TIMEOUT_RunAfterHangupScript
140411.428  29  62  21       engineVbs dispose call
140411.429  29  62  21       runscr sModuleType=Run VB Script
140411.429  29  62  21       runscr .Execute returned. iRunWait=1
140411.429  29  62  21       runscr RunWait_1 script completed
140411.429  29  62  21       runscr sModuleClearScriptProcessWasCalledFrom is current module pbx_agent_terminating_client, clearing setting (.iRunWait=1)
140411.429  29  62  21       runscr RunWait_1 taking fail path as script completed and no next module set
140411.429  29  62  21       FindNextVgmTitleInPathList: next module title is=[Hangup Agent]
140411.430  29  62  21 t     timer clear (force=False)
140411.430  29  62  21       RunModule start
140411.430  29  62  21       RunModule start Hangup the Call, [Hangup Agent], iModuleIdx=862, previous: vgm=859, vgs=11:11
140411.430  29  62  21       HangupCall (Hangup Module) crn_in=0, L1=Disconnected, L2=Running_AfterHangup, lPlayId=0, lRecId=0
140411.430  29  62  21       HangupCall crn_connected=0, crn_NewCallArriving=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=2e801da
140411.430  29  62  21       rv    add   Hangup Source|Hangup Module
140411.430  29  62  21       rv    add   DropCall_Source|Hangup Agent
140411.430  29  62  21 state Hanging up... [Hangup Module]
140411.430  29  62  21       logs not written as LogEntryWritten=1
140411.430  29  62  21       L2_set Idle_WaitingForNextCall  (called from HangupCall)
140411.430  29  62  21 t     timer set   3 sec : EV_TIMEOUT_AFTERIDLE_ALLOWOUT
140411.431  29  62  21       GoOnHoook_IssueDropCall start (crn_in=2e801da, crn_connected=0, crn_makecall=0, crn_NewCallArriving=0, crn_InProcessOfReleasing=2e801da, L1=Disconnected)
140411.431  29  62  21 t     timer set   20 sec : EV_TIMEOUT_WAITFORIDLEAFTERDropCall
140411.431  29  62  21       GoOnHoook_IssueDropCall: set crn_InProcessOfReleasing=2e801da
140411.431  29  62  21       not clearing crn_connected to 0 as crn_CurrentConnected=0 and evnt crn=2e801da
140411.431  29  62  21       set crn_connected=0 (called from GoOnHoook_IssueDropCall)
140411.431  29  62  21       q_tel +     cmd_DropCall 2e801da [0,0,0,0,0][||||]
140411.431  29  62  21       GoOnHoook_IssueDropCall end
140411.431  29  62  21       RunModule finish
140411.431  29  62  21       runscr exiting thread at end.
140411.453   8  62  21       q_tel run   cmd_DropCall 2e801da 00:00:00.0220013 max:5|00:00:00.2040117
140411.454  19  37  13 ev    Dialogic 130,TDX_RECORD, crn=2e801cf, 0,0,0,TM_USRSTOP,,
140411.454  19  37  13       q_scr +     evScriptEvent 130 TDX_RECORD
140411.454   7  37  13       q_scr run   evScriptEvent sCode=[TDX_RECORD] iActionID=0, crn=2e801cf [0|0|0|0|0][TM_USRSTOP|||||] 00:00:00 max:6|00:00:00.0470027
140411.454   7  37  13       se    TDX_RECORD 130  0|0|0  TM_USRSTOP|| LineState=LS_PLAY_PLAYMSGFINISHED
140411.454   7  37  13       LsPlayMsgFinished EV_UNKNOWN_130,TDX_RECORD, [TM_USRSTOP ], [ ], []
140411.454   7  37  13       path {TDX_RECORD} not found
140411.454   7  37  13       not asr event
140411.455  19  37  13 ev    RecEnd -559411 
140411.455  19  37  13       q_scr +     evScriptEvent 8003 EV_REC_FINISHED
140411.455   7  37  13       q_scr run   evScriptEvent sCode=[EV_REC_FINISHED] iActionID=0, crn=0 [-559411|0|0|0|0][|||||] 00:00:00 max:6|00:00:00.0470027
140411.455   7  37  13       se    EV_REC_FINISHED 8003  -559411|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
140411.455   7  37  13 t     timer clear (force=False)
140411.455   7  37  13       running AfterHangupScript as recording -559411 completed
140411.456   7  37  13       after hangup script as supplied: [termination.vgs]
140411.456   7  37  13       FindFullPathToScript_VgsOrVgp start [termination.vgs]
140411.456   7  37  13       after hangup script after searching: [termination.vgs]
140411.456   7               LoadedVgs_Find termination.vgs at idx=11
140411.456   7  37  13       After Hangup script run first module
140411.456   7  37  13       L2_set Running_AfterHangup  (called from StartAfterHangupScriptIfDefined)
140411.456   7  37  13 t     timer clear (force=False)
140411.456   7  37  13       RunModule start
140411.456   7  37  13       RunModule start Evaluate, [pbx_connection_detection], iModuleIdx=858, previous: vgm=626, vgs=11:6
140411.456   7  37  13 state [pbx_connection_detection] Evaluate [$RV[pbx]]
140411.456   7  37  13       rv    replace start [$RV[pbx]]
140411.456   7  37  13       rv    replace end   [true]
140411.456   7  37  13       eval  [true]
140411.456   7  37  13       eval  InvokeMember Eval returned
140411.456   7  37  13       rvns  add   pbx_connection_detection_Input|true
140411.456   7  37  13       rvns  add   pbx_connection_detection|True
140411.456   7  37  13       Eval Expr result:[True]
140411.457   7  37  13       path {True} found (at offset 89)
140411.457   7  37  13       FindNextVgmTitleInPathList: next module title is=[detect_pbx_side]
140411.457   7  37  13 t     timer clear (force=False)
140411.457   7  37  13       RunModule start
140411.457   7  37  13       RunModule start Evaluate, [detect_pbx_side], iModuleIdx=861, previous: vgm=858, vgs=11:11
140411.457   7  37  13 state [detect_pbx_side] Evaluate [$RV[pbx_side]]
140411.457   7  37  13       rv    replace start [$RV[pbx_side]]
140411.457   7  37  13       rv    replace end   [client]
140411.457   7  37  13       eval  [client]
140411.457   7  37  13       objReturn is NULL for input=[client], try with Cstr
140411.457   7  37  13       eval  InvokeMember Eval returned
140411.457   7  37  13       rvns  add   detect_pbx_side_Input|client
140411.457   7  37  13       rvns  add   detect_pbx_side|client
140411.458   7  37  13       Eval Expr result:[client]
140411.458   7  37  13       path {client} found (at offset 3)
140411.458   7  37  13       FindNextVgmTitleInPathList: next module title is=[client_hangup_source]
140411.458   7  37  13 t     timer clear (force=False)
140411.458   7  37  13       RunModule start
140411.458   7  37  13       RunModule start Evaluate, [client_hangup_source], iModuleIdx=863, previous: vgm=861, vgs=11:11
140411.458   7  37  13 state [client_hangup_source] Evaluate [$RV[Hangup Source]]
140411.458   7  37  13       rv    replace start [$RV[Hangup Source]]
140411.458   7  37  13       rv    replace end   [qScr]
140411.458   7  37  13       eval  [qScr]
140411.458   7  37  13       objReturn is NULL for input=[qScr], try with Cstr
140411.458   7  37  13       eval  InvokeMember Eval returned
140411.458   7  37  13       rvns  add   client_hangup_source_Input|qScr
140411.458   7  37  13       rvns  add   client_hangup_source|qScr
140411.458   7  37  13       Eval Expr result:[qScr]
140411.458   7  37  13       path {qScr} found (at offset 53)
140411.459   7  37  13       FindNextVgmTitleInPathList: next module title is=[vg_polaczenia_update_end_first]
140411.459   7  37  13 t     timer clear (force=False)
140411.459   7  37  13       RunModule start
140411.459   7  37  13       RunModule start Database Query, [vg_polaczenia_update_end_first], iModuleIdx=902, previous: vgm=863, vgs=11:11

Hangup $RV[caller_lineid] not terminating call, caller (client) has silence until end of terminating script.



#2 SupportTeam 19 July 2016 - 06:20 PM

Quoted trace includes events after Hangup Call was issued and only covers 39 milliseconds of time... (from 140411.420 to 140411.459).

 

Please .ZIP up and post ktTel and vgEngine trace file excerpts (or full files if not too big) that include in them the start of the both calls and at least 30 seconds after the Hangup Call was issued.



#3 Maciej 19 July 2016 - 06:49 PM

As You wish



#4 SupportTeam 19 July 2016 - 06:59 PM

Please post the ktTel trace excerpt that covers both calls from start to end.

 

Also, the posted .ZIP file does not include the start of the both calls. The posted .ZIP file starts at 140411.420 - same as the quoted trace beforehand...


Edited by SupportTeam, 20 July 2016 - 05:24 PM.


#5 Sebastian 20 July 2016 - 09:10 PM

Both full files im attachment



#6 SupportTeam 20 July 2016 - 10:54 PM

ktTel trace shows that person that was connected to port 21 (LineId 62) hung up at 140411.414 :

 

452 140411.414  5592  62 ev    GCEV_DISCONNECTED crn=2e801da
462 140411.454  5788  62 fn    DropCall(sLineId=62, sXMLOptions=[], crn=2e801da)
494 140411.460  5592  62 ev    GCEV_DROPCALL crn=2e801da
499 140411.461  5788  62 fn    ReleaseCall(sLineId=62, crn=2e801da, Param1=0)
503 140411.465  5592  62 ev    GCEV_RELEASECALL crn=2e801da

 

and that VoiceGuide hung up port 13 (LineID 37) at 140426.661 :

593 140426.661  5788  37 fn    DropCall(sLineId=37, sXMLOptions=[], crn=2e801cf)
600 140427.067  5592  37 ev    GCEV_DROPCALL crn=2e801cf
605 140427.070  5788  37 fn    ReleaseCall(sLineId=37, crn=2e801cf, Param1=0)
609 140427.077  5592  37 ev    GCEV_RELEASECALL crn=2e801cf

 

And looks like your question is why didn't this call:

 

140411.428  13         rem   Line_Hangup 37

 

didn't hang up the port 13 (LineID 37).

 

Trace shows a 2-Line call recording is currently active on that line, and the line cannot hang up until the recording completes:

 

140411.429   7  37  13       HangupCall lRec_Id_InProcessOfStopping=-559411, wait till recording cmpletes

 

 

The 2-line recording that was started using the COM function call needs to be stopped first (using Record_Stop call).

Then, after a short delay, (1 second should be enough), the Line_Hangup call can be issued (or just a normal 'Hangup Call' module used).

 

 

140357.443  13  37  13       q_tel +     cmd_RecTwoLinesStart 0 [37,62,-559411,6,0][dxxxB4C1|dtiB1T13|dtiB2T6|C:\callrecord\ID20160718_140238_41_13_53720_140357_rd.wav|]
140411.428   7  37  13       HangupCall (qScr) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=-559411
140411.428   7  37  13       RecSoundStop begin trunc100ms=0, sCaller=Line_Hangup_Main, lRecId=-559411
140411.428   7  37  13       RecSoundStop lRec_Id_InProcessOfStopping=-559411, lRecId=0
140411.429   7  37  13       HangupCall lRec_Id_InProcessOfStopping=-559411, wait till recording cmpletes
140411.455  19  37  13 ev    RecEnd -559411
140411.455   7  37  13       q_scr run   evScriptEvent sCode=[EV_REC_FINISHED] iActionID=0, crn=0 [-559411|0|0|0|0][|||||] 00:00:00 max:6|00:00:00.0470027
140411.455   7  37  13       se    EV_REC_FINISHED 8003  -559411|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
140411.455   7  37  13       running AfterHangupScript as recording -559411 completed



#7 SupportTeam 20 July 2016 - 11:17 PM

We've made some changes to way that VoiceGuide reacts in situation where a 2-Line recording is still active when a Line_Hangup is issued.

 

Changes are now included in this daily build:

 

 

http://www.voiceguid....5.5_160720.exe

 

You can try updating your system to this version and running through the scenario as before (leaving the script as is).

 

If you still encounter issues please post full trace files as before.



#8 Maciej 01 August 2016 - 07:20 PM

Error 404

http://www.VoiceGuid....5.5_160720.exe does not exist.

Go to main page: http://www.VoiceGuide.com



#9 SupportTeam 01 August 2016 - 07:49 PM

Those daily builds only stay up available for download for about a week usually.

 

The changes mentioned before are now included in main v7.5.6 release.

 

Please download from main Downloads page.