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Boost Phones Not Recognized


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#1 ualocal50 24 August 2016 - 05:17 AM

We have used voiceguide for many years. Recently members calling in with a Boost phone have been unable to get access to the system. It doesn't allow them to enter a password or be recognized as a user. Any ideas?



#2 SupportTeam 24 August 2016 - 07:23 AM

Sounds like their keypresses are not being heard by the system.. (?)

 

Can you just use a record module and have a person with a problem phone call in and when the record module starts recording can you have that person press tones 1-9 on their phone.

The recording will then record what tones are heard over the line when they press the keys.

 

Please .,ZIP up the recording and post it here. The ktTel trace capturing the call would help as well. (ktTel trace is in VoiceGuide's /log/ subdirectory)