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Ivg Software Hanging

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On 2 occassions over the last 10 days IVG has hung whilst playing a script. By this I mean it does not return to "waiting for a call" and incomping callers after this event recieve a ringing tone which eventually rings out (no engaged).

 

What could be causing this instability?

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Which version of VG are you using?

 

Could you please send us a copy of VoiceGuide's Debug Printout which

captures the problem, this will allow us to see what is going wrong.

 

You can save the trace to a file - please select that option. Then when problem occurs please send us the last few calls captured in that trace file - and we can then see what is going wrong on your system.

 

(When running the script click on VoiceGuide's View menu and select 'Event

Trace Log' option - any log information will then appear in this window. You

must open the trace window before making the call.)

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