My company is looking for an IVM call manager for a very specific application within our organization.
We are looking to upgrade a current IVM application (using software from a different vendor) to work with a cloud-based application as the back end (instead of the current Microsoft SQL server backend running locally on our LAN-the problem with the current IVM software is that it pretty much can't interact with any databases outside of ODBC calls).
The call scripts would have to make outbound REST or SOAP calls to get the data from the cloud application, and when the data is collected, write some data back to the cloud-based application with a REST or SOAP call. The writeback data would be built through a series of subsequent interaction questions and data validation. DTMF is "good enough" for our use case.
It would also have to be able to use text to speech (it would have to pronounce someone's name to greet them) as part of the call script.
Oh, and CallerID name and number data must be recorded for each call.
I have no doubts that I can reuse my existing Dialogic board with this software
Is voiceguide a good fit for this, or should I keep looking?
Thank you for your help!