Failed Path After Anounced Transfer

[eZigma]

I have setup a series of modules as follows

 

[Welcome] (Play Welcome Wav) then goto "Main Menu"

 

[Main Menu] (Play Menu Wav) goto module based on input

if "1" goto "Get Extension"

if "2" goto....

if "5" goto "General Company Info"

 

If user selects "1" Goto Module "Get Extension"

 

[Get Extension] (Play Get Extension Wav)

 

User enters Extension Number (Example - 101) goto "Transfer Call"

 

Put user input into variable $RV[Get Extension]

 

[Transfer Call]

 

Announced transfer begins to Extension "$RV[Get Extension]" 101

 

If fail or timeout goto module "Extension No Answer"

 

[Extension No Answer] (Play Wav)

Press "1" to leave a message for dialed extension "$RV[Get Extension]" 101

Press "2" to find user (via 3 way call to cell phone) "$RV[Get Extension]" 101

 

The last portion of the script does not work as the data in the variable does not get returned back to the last module after a failed announced transfer... how can i achieve this...

 

Thanks

[SupportTeam]

It should work, once $RV[Get Extension] is defined it is available for the remainder of the call (unless updated with a new value).

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.