Message Lamp

[Harry L. Roberts]

I attempted to use the voice mail message lamp today.

 

I changed the on and off to the code that I thought they should be for my phone system. I used 83[] and 84[] followed by the extension number for on and off.

 

It didn't work. Maybe I have the wrong code or maybe I'm just using it incorrectly.

 

The problem now is that in my trace log at level 5 I get a repeating message approximately once per second that appears to me to be related to the message lamp. I even see my code, 83[], in the log.

 

I don't know what's going on. Is VG trying to send the code over and over?

 

I've created new vm messages and deleted them hoping this would stop.

 

I've changed the code for the message lamp.

 

I've resotred the message lamp codes to the setting the software came with.

 

I've restarted VG several times.

 

I've rebooted my computer.

 

Nothing seems to help.

 

Any suggestions?

 

What does this trace mean?

VG_Trace_Log_2006_01_19_Msg_Light.zip

[Harry L. Roberts]

Clearing the outdial database took care of my problem.

 

Why were the calls not being cleared from the dialer as they were made?

 

Can you tell me what each part of the trace in relation to the message light meant?

 

Why was there a "-1" at the beginning of each line? What does "-1" mean? Does that mean outdial on line 1?

 

Why was it repeating over and over?

[SupportTeam]

I get a repeating message approximately once per second that appears to me to be related to the message lamp. I even see my code, 83[], in the log.

The characters "[" and "]" are not valid dial characters - these characters should not be used when specifying the number to be dialed. Due to this error the entry was not being deleted from the database and that's why you saw it appearing over and over in the trace.

 

The -1 in the LineID column means that the outgoing dial is not assigned to any line...