Silent Detection

[Guest Gulano]

Hi Support,

 

How can I remove or maximize the silent detection time?

 

When the caller hear: "Speak your message after the beep"

If the caller waits 2 second without speaking anything, the system is hanging up.

 

Thank you in advanced.

[SupportTeam]

Are you using a Dialogic card or some other device? Have you tried changing the silence detection settings in the VG.INI file?

[Guest Gulano]

Hello Support,

 

>>Are you using a Dialogic card or some other device? Have you tried changing the silence detection settings in the VG.INI file?

 

I am using dialogic cards. (D/4PCIUF & D/4PCIU4S)

I changed the silent detection settings but it is still hangup after 2 seconds.

 

I put the value at 0

the 900 but it is still hang up

[SupportTeam]

Which version of VoiceGuide are you using?

 

Can you please post the trace (as per instructions below), then change the script to use an Evaluate Expression module to set the Silence Length and capture the trace again. See the example script attached at bottom of this post.

 

 

VoiceGuide's Trace Logs

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

RecordAllowing5secSilence.vgs

[Guest Gulano]

Hello Support,

 

Here they are.

 

When I use the script you send to me it is working. If I changed the silence detection lenght is is working good but why is it not working when you change the vg.ini file?

log.zip

aangifte_script_v_VG.vgs

[Guest Gulano]

Hello Support,

 

The version of voiceguide is: 5.2.5049 Enterprise Edition, 8 line license.

 

Rgeards

[SupportTeam]

As this system is using a Dialogic card the "VoiceGuide for Dialogic" version of the software should be used.

[Guest Gulano]

Hello Support,

 

I Installed VoiceGuide for Dialogic but I get the following error message: (See attachement)

 

What must I do?

[Guest Gulano]

Hi Support, I fixed it.

 

I have an other problem.

 

>>As this system is using a Dialogic card the "VoiceGuide for Dialogic" version of the software should be used.

 

I Installed VoiceGuide for Dialogic version: 6.0.3179 but when I start the script and dial in to the system the system is hanging up 1 or 2 second after hearing that I can leave a message.

 

How can I fix this?

 

I send you the log file and the script

 

Thanks

ANG.vgs

Log.zip

[SupportTeam]

Trace shows that the call is hung up as system is unable to create the file C:\Program Files\VoiceGuide\data\VmSave\0001_1110144316_1_1__.vox into which the recording is going to be made.

 

Does the directory C:\Program Files\VoiceGuide\data\VmSave\ exist on this system? It should be there as it is created during VoiceGuide install...

 

Please post your follow-up questions to this problem (or any new problem) in a new thread, as it is a different issue to the silence detection setting questions about which this thread was started.

 

 

144316.17 1 RecSoundStart err[dlgc open save file(strFname=C:\Program Files\VoiceGuide\data\VmSave\0001_1110144316_1_1__.vox) => -1, [dx_fileerrno=2, ENOENT, No such file or directory; invalid device name; file or path not found.]]