Put A Link In An Excell Sheet To A Voicemail

[Guest Gulano]

Hello Support,

 

I modify my script to write information of a caller to a excell sheet.:

 

Every time when a caller dial into the ivr system and leave amessage, the system is writing the Entered Number1, Entered Number2, CallerID, Date, Time into the excell sheet.

 

1) Is it posible to write into excell sheet in every cell the link to the voice voicemail file ?

I send you an example in a attachement

 

I use the RUN VBS module to put these data:

 

"$RV[ENTERNR1]"

"$RV[ENTERNR2]"

"$RV_DATE $RV_MONTHNAME $RV_YEAR"

"$RV_HH:$RV_NN:$RV_SS"

"$RV_CIDNUMBER"

 

I can put THESE information in TO the excell sheet but I don't know which module OR HOW I can PUT A LINK TO THE VOICEMAIL OF A SPECIFIC CALLER.

 

 

Any help needed please.

 

Thanks

test.zip

[SupportTeam]

I asume that you would like to put in the link to where the recorded sound file is saved(?)

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the incoming call, this will allow us to see what RVs are created during the call, and we can then help in pointing out which RV you should be using.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG and make a test call.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Gulano]

Hello Support,

 

Here is the log.

 

 

Thank you in advanced.

0117vgm.zip

[SupportTeam]

The filename of the last recorded voicemail file is stored in $RV[VmLmRec], so just store the value of that RV.

 

(you can see in the trace the values of all RVs as the script progresses).

[Guest Gulano]

Hello Support,

 

Thank you.

 

Is it posible to put a hyperlink in that column (using a command) so that when you click on the link you can hear the voice mail playing?

 

Regards

[SupportTeam]

You can store whatever you'd like. VoiceGuide does not put any limitations on what you can store in Excel file...