Retrive Telehone Numbers

[Guest Gulano]

Hi Support Team,

 

We want to upgrade our telephone service.

Callers can dial a number and they can ask the operator for someone's number.

This is the only service which is running on our server.

 

We want to integrate our telephone service.

It must be possible for callers to dial into the system and get information of a subscriber.

 

For example:

 

CALLER:

Caller is dialing: 133

 

System

Please enter the name of the person from who you want the telephone number and press #

 

CALLER:

The caller is pressing: J.Hobblerrs#

 

System

Please wait a moment..........

The telephone number of J.Hobblerrs is 454545.

To reapeat press 1

If you want to connect with the person press 2.

If you want to search for another telephone number press*

If you want to end the call press#

 

I have all ready:

 

A) A server with Windows 2000

VG for Dialogic Enterprise License 8 lines

C) A MySQL and a Access database with the information of the subscribers.

 

I have some questions:

 

1) Is this possible to setup such a system with VG?

 

2) What do I need to add to my server to use voice recognition for this service?

 

Thank you in advanced.

 

Gulano

[SupportTeam]

You would need to perform a search of what names match the entered digit sequence and then play back the telephone number (or other details) of the matched entry.

 

To do this you should have each name in the database converted to its digit equivalent and then just search the DB for entries who's "digit equivalents" match the number entered by caller.

[Guest Gulano]

Hi Support,

 

Thank you for your reply.

 

It is very simple if you know the initials of the person which number you are looking for.

 

I know that it is possible to query all subscribers with the name of Hobblerrs instead of searching for J.Hobblerrs

 

because the name could be instead of J.Hobblerss also J.A.Hobblerss so it could be a problem. By searching the name Hobblerss it is possible that the system finds

 

more than 50 names. I want it to be possible that the system presents me (speaks) the name of the persons, their telephone number and their address.

 

 

I must setup a telephone Service System where you can dial into and get the telephone number of the person you are looking for.

 

In my previous post I asked a question but you did not give me an answer.

 

Can you please give me the answers I need to setup this system?

 

 

Questions:

 

1)

Have someone all ready setup a telephone number service with VG?

 

2)

Can this telephone system be setup with VG for Dialogic Enterprise License or do I need more than only the software?

 

3)

a) Are there any known problems this system could have?

Are there any known problems callers could have by using this system?

 

 

If I want to setup the telephone number service with voice recognition.

 

4)

What do I need if I want to setup this service with voice recognition if I all ready have:

- a computer running windows 2000

- VG for Dialogic 8 lines Enterprise License

 

Thank you in advance

[SupportTeam]

1) Have someone all ready setup a telephone number service with VG?

The Automated Attendant part of the voicemail system shows how this can be done. See the aaFindUser.vgs script in VoiceGuide's \system\vm\ subdirectory.

 

2) Can this telephone system be setup with VG for Dialogic Enterprise License or do I need more than only the software?

Enterprise license will be sufficient.

 

3) a) Are there any known problems this system could have?

Are there any known problems callers could have by using this system?

Not that we know of. It's a pretty straightforward system: name is entered and the script matches it against an existing list, that's it.

 

If I want to setup the telephone number service with voice recognition.

You would need to have Nuance ASR licenses as well. You should contact sales@vocieguide.com regarding that.

[Guest Gulano]

Hi Support,

 

Thank you for your reply.

 

I am very satisfied with your answers.

 

Thank u.

 

Regards.

[Guest Gulano]

Hi Support,

 

I tried the script but I have some problems.

 

I test the script in the directory: C:\Program Files\VoiceGuide\Scripts\Directory Search

Name:Directory Search.vgs

 

In the txt file I put:

 

Adam,4522

Ada,4522

Mollenberg,4522

Mollendam,4522

Rustenbergg,4522

Kolendam,4522

 

If I am looking for the name: "Adam", the system is transfering me to extention: 4522

When I am pressing the name: "Mollendam", the system is telling me that the name can't be found.

 

Questions:

 

1) Is there a problem with VG searching names like "Mollendam" en "Rustenbergg"?

 

2) How can I enter the name: "Kolendam"?

 

I think by pressing

key5 2 times

key6 3 times

key5 3 times

key3 2 times

key6 2 times

key3 1 time

key2 1 time

key6 1 time

 

But I down't know if I am doing something wrong.

 

I am looking forward for your help in this.

 

Regards

[SupportTeam]

1) Is there a problem with VG searching names like "Mollendam" en "Rustenbergg"?

No. Any name is fine.

 

2) How can I enter the name: "Kolendam"?

 

I think by pressing

key5 2 times

key6 3 times

key5 3 times

key3 2 times

key6 2 times

key3 1 time

key2 1 time

key6 1 time

Only press the key once per letter.

 

So for "Kolendam":

 

key5 1 time

key6 1 time

key5 1 time

key3 1 time

key6 1 time

key3 1 time

key2 1 time

key6 1 time

 

If you still have problems:

 

 

Please post a copy of VoiceGuide's Trace Logs which captures the call, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then restart VG and make a test cal.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

 

 

Have you had a look at the aaFindUser.vgs script in VoiceGuide's \system\vm\ subdirectory?

[Guest Gulano]

Hi Support,

 

I tried it the way you told me to do.

 

I can't belive it. It is working real smooth.

 

 

After looking the way the Directory search script is working I realize that the data of our subscribers are stored in a database and that is a lot of data.

 

If I use this way to retrieve the telephone numbers it means that I have to put all the data of the subscribers in a txt file and how can I setup the txt

 

 

Questions:

 

1) Is there an option to retrieve the data from an Access database or a MySQL Database using the Directory Search script?

 

I think I should add a module to query the database and return the data to the script. I don't know if I am on the good way.

 

 

 

 

>>Have you had a look at the aaFindUser.vgs script in VoiceGuide's \system\vm\ subdirectory?

 

I have had a look at the aaFinduser.vgs script in VoiceGuide's \system\vm\ subdirectory.

It is also working but this script is using a xml file.

The name of every subscriber must be in the xml file (using the Voicemail Manager)

I should have to type all the name of the subscibers (more than 450.000)

 

Questions:

 

2) Is it posible to retrieve the data from a database using this script (aaFindUser.vgs)?

 

If not, then I will try to customize the Search Directory script to work with a database.

 

 

Thank you and regards.

[SupportTeam]

1) Is there an option to retrieve the data from an Access database or a MySQL Database using the Directory Search script?

You will need to modify the script to search for a match in a database instead of the text file. This basically just involves using a "Database Query" module to perfom the search.

 

I think I should add a module to query the database and return the data to the script.

Yes. That's it.