vgEngine version : 7.4.5653.39027 RELEASE pre75
Vbs Script Execution Problems
15 June 2016 - 01:44 PM
16 June 2016 - 10:26 AM
Please update your system to this version of VoiceGuide:
[old link removed]
This version should resolve the onNoAnswer/onRetriesExhausted script issues that you encountered.
Please post traces as before if you still encounter issues.
To change from one release of VoiceGuide v7 to another:
1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Tray Icon Service Monitor, etc) and all other programs.
2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).
3. Start VoiceGuide service.
Running the VoiceGuide install program over the top of an existing VoiceGuide installation will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, etc) and will NOT remove any of users script or sound files, and will NOT remove any log files etc
17 June 2016 - 09:03 AM
Thanks for the reply. We will perform the upgrade next week and let you know how we go.
23 June 2016 - 06:20 PM
We updated VoiceGuide today and resolved both of the issues. We found that we also had to update the Dialogic HMP VOIP drivers as well, as the new version of VoiceGuide was not working with the existing drivers on the server.
Thanks again for your assistance!
23 June 2016 - 06:45 PM
OK, Thanks for letting us know that this issue is now resolved.