Announced Transfer Problems

[deanm]

Hi I have had an announced transfer module working fine for the last few weeks. For some reason it has stopped working without changing anything on the system. Now when you hit the key that transfers the call to another number you hear the numbers dial and the announced transfer message... I believe this is a problem with the hook flash. The hook flash is on a setting of 5 in the dialogic TSP settings. I increased it to 10 with no effect. The logs are below. Any suggestions are welcomed

 

 

144216.63 7 linedevstate 2048 0 0

144216.63 7 callstate OFFERING 65894 0 4

144216.63 7 Lev_CallerID [0293318320,]

144216.64 7 callinfo CALLEDID

144216.64 7 callinfo ORIGIN

144216.64 7 ring 0

144222.63 7 ring 2

144222.63 7 No old processes from last call (could not obtain handle) 880, 0

144222.63 7 Answer the call at 9/11/2004 2:42:22 PM

144222.63 7 lineAnswer(65894) => 65877

144223.17 7 callstate CONNECTED 65894,1,0

144223.17 7 WorkingModeTAPI@Connected=

144223.17 7 WorkingModeScript@Connected=

144223.17 7 Inband detection not enabled

144223.17 7 StartLoadedVgs at 9/11/2004 2:42:23 PM

144223.17 7 AddRVns [scriptsPath]{C:\BookingAngel\}

144223.17 7 rv add [$RV_STARTTIME]{9/11/2004 2:42:23 PM}

144223.19 7 rv add [$RV_DEVICEID]{7}

144223.19 7 rv add [$RV_CIDNAME]{}

144223.19 7 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

144223.19 7 rv add [$RV_CIDNUMBER]{0293318320}

144223.19 7 tapi Reply (LineEvReply) ok 65877 0

144223.19 7 callinfo MONITORMODES

144223.19 7 TimeoutClear

144223.19 7 [intro Message] Playing

144223.19 7 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales enquiry's press 2, If you are a restaurant ringing to inform us of a cancellation press 3, For all other inquiries press 4]

144223.19 7 tts generate wait

144223.19 7 RunModule PLAY end

144223.41 7 tts generate finish

144223.41 7 [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts7.wav)

144223.42 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav]

144223.42 7 TimeoutClear

144223.42 7 wa(16524,24712500)

144223.42 7 callinfo MONITORMODES

144227.94 7 dtmf 4 (65894,52,2)

144227.94 7 ScriptEventCode 52 iLineState=1100

144227.94 7 LsPlayMsg 4

144228.00 7 PlaySoundStop err=0

144228.00 7 rv add [intro Message]{4}

144228.00 7 TimeoutClear

144228.00 7 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

144228.38 7 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

144228.38 7 ScriptEventCode 9012 iLineState=1900

144228.38 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

144228.38 7 TimeoutSet 45 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

144228.38 7 [Transfer Dean] Announced Conference to ,0414421978 (Generate)

144228.38 7 tapic lineGenerateDigits(65894,!,0) => 0

144228.63 7 generate LINEGENERATETERM_DONE

144228.64 7 TimeoutSet 1 EV_TAPI_GENERATE

144229.69 7 Timer fired EV_TAPI_GENERATE

144229.69 7 ScriptEventCode 9602 iLineState=1900

144229.69 7 LsXferStart EV_TAPI_GENERATE

144229.69 7 TimeoutSet 1 EV_HOOKFLASHFINISHED

144230.78 7 Timer fired EV_HOOKFLASHFINISHED

144230.78 7 ScriptEventCode 9200 iLineState=1905

144230.78 7 LsXferPlayVts EV_HOOKFLASHFINISHED

144230.78 7 tapic lineGenerateDigits(65894,,0414421978,0) => 0

144234.25 7 generate LINEGENERATETERM_DONE

144234.25 7 TimeoutSet 1 EV_TAPI_GENERATE

144235.27 7 Timer fired EV_TAPI_GENERATE

144235.27 7 ScriptEventCode 9602 iLineState=1905

144235.27 7 LsXferPlayVts EV_TAPI_GENERATE

144235.27 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0293318320, Digits

144235.27 7 sVbsFunctionToUse=Digits

144235.28 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_7_SayNumber.vbs)

144235.30 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,0.wav,2.wav,9.wav,3.wav,3.wav,1.wav,8.wav,3.wav,2.wav,0.wa

,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

144235.33 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\0.wav,C:\Program Files\VoiceGuide\system\voice\2.wav,C:\Program Files\VoiceGuide\system\voice\9.wav,C:\Program Files\VoiceGuide\system\voice\3.wav,C:\Program Files\VoiceGuide\system\voice\3.wav,C:\Program Files\VoiceGuide\system\voice\1.wav,C:\Program Files\VoiceGuide\system\voice\8.wav,C:\Program Files\VoiceGuide\system\voice\3.wav,C:\Program Files\VoiceGuide\system\voice\2.wav,C:\Program Files\VoiceGuide\system\voice\0.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

144235.33 7 TimeoutClear

144235.33 7 wa(14701,25901511)

144235.33 7 callinfo MONITORMODES

144250.09 7 Play End line[7] (id=259015)

144250.09 7 ScriptEventCode 8001 iLineState=1906

144250.09 7 LsXferPlayAnn EV_PLAY_FINISHED

144250.09 7 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

144250.09 7 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, 0293318320, Digits

144250.11 7 sVbsFunctionToUse=Digits

144250.11 7 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_7_SayNumber.vbs)

144250.14 7 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,0.wav,2.wav,9.wav,3.wav,3.wav,1.wav,8.wav,3.wav,2.wav,0.wa

,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

144250.16 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\0.wav,C:\Program Files\VoiceGuide\system\voice\2.wav,C:\Program Files\VoiceGuide\system\voice\9.wav,C:\Program Files\VoiceGuide\system\voice\3.wav,C:\Program Files\VoiceGuide\system\voice\3.wav,C:\Program Files\VoiceGuide\system\voice\1.wav,C:\Program Files\VoiceGuide\system\voice\8.wav,C:\Program Files\VoiceGuide\system\voice\3.wav,C:\Program Files\VoiceGuide\system\voice\2.wav,C:\Program Files\VoiceGuide\system\voice\0.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

144250.16 7 TimeoutClear

144250.16 7 wa(14701,27385911)

144250.17 7 callinfo MONITORMODES

144253.03 7 callstate DISCONNECTED 65894,0,0

144253.03 7 ScriptEventCode 9250 iLineState=1906

144253.03 7 LsXferPlayAnn EV_REMOTEPARTY_DISCONNECT

144253.03 7 TimeoutSet 1 EV_PLAY_FINISHED

144253.09 7 PlaySoundStop err=0

144254.11 7 Timer fired EV_PLAY_FINISHED

144254.11 7 ScriptEventCode 8001 iLineState=1906

144254.11 7 LsXferPlayAnn EV_PLAY_FINISHED

144254.11 7 tapic lineGenerateDigits(65894,!,,,1,0) => LINEERR_INVALCALLSTATE [8000001C]

144254.11 7 rv add [Hangup Time]{9/11/2004 2:42:54 PM}

144254.11 7 Hanging up call... [lineGenerateDigits ret=-2147483620]

144254.11 7 RecSoundStop ok

144254.11 7 PlaySoundStop err=0

144254.11 7 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

144254.11 7 fnHangupCall end

144254.16 7 linedevstate 2048 0 0

144254.16 7 callstate IDLE 65894 0 0

144254.16 7 WorkingMode@Idle=

144254.16 7 TimeoutClear

144254.16 7 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

144254.16 7 tapi Reply (LineEvReply) ok 65809 0

144255.20 7 Timer fired EV_TIMEOUT_TIMETOREINITLINE

144255.20 7 ScriptEventCode 9008 iLineState=900

144255.20 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

144255.20 7 ReinitTelephony due to IDLE

144255.20 7 tapic lineDeallocateCall(MainCall:65894) 0

144255.30 7 lineOpen(7)=>

144255.30 7 Waiting for a call...

144255.30 7 LineHandle=65792

144255.30 7 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

144258.58 7 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

144258.58 7 ScriptEventCode 9013 iLineState=900

 

 

Also to restart the dialogic system withough restarting the computer do I just open the dialogic configuration manager and use the red and green buttons to start and stop... I seem to get an error when I re-start using this method.. If you know of the proper way to do it would appreciate it as restarting our server all the time is a problem

[SupportTeam]

you hear the numbers dial and the announced transfer message...

Your hookflash is too short... if using Dialogic's TAPI config screens does not work for you try using the '.PRM approach', see: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

do I just open the dialogic configuration manager and use the red and green buttons to start and stop... I seem to get an error when I re-start using this method..

The green/red buttons in the Dialogic DCM should be working with no problems - not too sure why this has stopped working for you as well - but it does look like both problems seem to have occurred at same time... are you sure nothing else got installed on this system?

[Brandon]

Team,

 

I am having exact same issue as deanm.

 

I am running XP

Enterprise 4 line with dialer

proline 2v dialogic card

I tried to fix issue by deinstalling and reinstalling dialogic software 5.1.1 and sp1 then went back down to 5.01 which was working. Deinstalled and went down to voiceguide 5.1.7 (still did not work) went back up to 5.2.3a.

 

I have changed the configuration settings in the control panel (modem section) from 50 to 100 on flash time. It made no difference. I then went into the configuration file of vg and took out the rem ; and changed the figures for flash time. Still no difference.

 

;"TAPI" : TAPI functions calls are made to driver to action transfers and conferences.

;"Generate" : exlilicit tones and signals are generated using TAPI calls

;"AT" : modem AT commands are used

TransferControl_Modem=Generate

TransferControl_TelBoards=TAPI

 

;Preferred Lengths of hookflash and DTMF tones.

;will be used if Generate method is selected. In milliseconds.

;If commented out then the default settings for the device will be used.

;Note: Dialogic cards will ignore this setting and use what is in the Dialogic TSP Configuration settings.

DurationHookflash=1000

;DurationDtmfTone=100

 

 

Any thoughts of what I should do next?

 

Here is a portion of the event log.

 

111021.53 7 timer clear

111021.55 7 wa(7278,28390911)

111021.57 7 callinfo MONITORMODES

111028.86 7 play end current play (playid=283909)

111028.88 7 ScriptEventCode 8001 iLineState=1600

111028.89 7 LsSayNbrPlay EV_PLAY_FINISHED

111028.91 7 timer set 10 EV_TIMEOUT_HANGUP

111028.93 7 timer set 0 EV_TIMEOUT_GOTOMODULE

111028.94 7 ScriptEventCode 9002 iLineState=1600

111028.96 7 LsSayNbrPlay EV_TIMEOUT_GOTOMODULE

111028.98 7 timer clear

111029.01 7 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

111029.38 7 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

111029.39 7 ScriptEventCode 9012 iLineState=1900

111029.41 7 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

111029.43 7 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

111029.45 7 [Transfer Call Investor Pro] Announced Conference to 7792940 (TAPI)

111029.46 7 fn SrSetupConferenceTapi

111029.48 7 [Transfer Call Investor Pro] Number: 7792940

111029.53 7 lineSetupConference(65638,65689,0,0) in SrSetupConferenceTapi => 65604

111031.55 7 tapi Reply (LineEvReply) ok 65604 0

111031.57 7 callstate CONFERENCED 65638 0 0

111031.59 7 linedevstate 2048 0 0

111031.61 7 callstate DIALTONE 66492 2 0

111031.64 7 lineDial(66492,7792940) => 66475

111031.65 7 linedevstate 2048 0 0

111031.68 7 callstate ONHOLDPENDCONF 65553 0 0

111031.70 7 callstate DIALING 66492 0 0

111031.71 7 callstate PROCEEDING 66492 0 0

111031.72 7 callinfo CALLEDID

111039.93 7 callstate CONNECTED 66492 1 0

111039.95 7 callstate CONNECTED 66492,1,0

111039.96 7 WorkingModeTAPI@Connected=SetupConferenceAnnounced

111039.98 7 WorkingModeScript@Connected=

111039.00 7 lineMonitorDigits(66492) => 0

111040.02 7 fn PlaySoundStartNumbers [TsfrCallFrom.wav],[TsfrAskAccept.wav],[6186679930],Digits

111040.05 7 sVbsFunctionToUse=Digits

 

Thanks,

-Brandon Crockett

[SupportTeam]

As per previous post:

if using Dialogic's TAPI config screens does not work for you try using the '.PRM approach', see: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

[deanm]

I have had this problem for a long time and have recently upgraded to the dialogic version of voice guide in hope that it will fix the problem.

 

I have edited the TAPI settings of the hook flash and experimented with different times without success.

 

I have edited the PRM file in the dialogic DCM settings. I was curious how the system knows to look at one over the other. If they both do the same system how do you stipulate that the system should look at the PRM file versus the TAPI settings

 

My modem is the D41JCT, I have selected Country as Australia / New Zealand so the relevant file is an_41j.prm

 

I restarted the dialogic service after changing the file setting from 5 to 10. Incidentally none of the paramters were commented out with a #, which is why I asked the earlier question about how the system knows when to read PRM settings versus TAPI

 

My most recent log is pasted below

 

010935.52 3 tw lev_CallerID [0293318320,,]

010935.52 3 rv clear all

010935.52 3 init LineState ResetAtStartOfNewCall.

010935.52 3 No old processes from last call (could not obtain handle) 2024, 0

010935.52 3 answer the call

010935.52 3 timer clear

010935.53 3 event callstate OFFERING 3 0 0

010935.53 3 script interpretor: VgMulti v6.0.1049

010935.53 3 init LineState ResetAtStartOfNewCall.

010935.53 3 dont answer yet, wait for CallerID information.

010935.53 3 tw ring 1

010935.53 3 ring time since last ring (ms): 0

010935.53 3 rv clear all

010935.53 3 init LineState ResetAtStartOfNewCall.

010935.53 3 answer the call

010935.53 3 timer clear

010935.58 3 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

010935.58 3 event TDX_CST, code=134, state=6001

010936.06 3 event callstate CONNECTED 3 0 0

010936.06 3 WorkingModes tapi= script=

010936.06 3 Inband detection not enabled

010936.06 3 StartLoadedVgs at 11/10/2005 1:09:36 AM

010936.06 3 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

010936.06 3 set sScriptToRunOnHangup=[] in StartLoadedVgs

010936.06 3 rv add [$RV_STARTTIME]{11/10/2005 1:09:36 AM}

010936.06 3 rv add [$RV_DEVICEID]{3}

010936.06 3 rv add [$RV_CIDNAME]{}

010936.08 3 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

010936.08 3 rvns add [scriptsPath]{C:\BookingAngel\}

010936.08 3 rv add [$RV_CIDNUMBER]{}

010936.08 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

010936.08 3 event TDX_SETHOOK, code=135, state=6001

010936.08 3 timer clear

010936.08 3 state [intro Message] Playing

010936.08 3 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales press 2, If you are a restaurant ringing about a booking or cancellation press 3, For all other inquiries press 4]

010936.08 3 tts generate wait

010936.27 3 tts generate finish

010936.27 3 state [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

010936.27 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

010936.27 3 timer clear

010936.34 3 tw wav->vox convert end 45984,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

010936.36 3 play start ok, lPlayId=46062

010943.44 3 tw dtmf 2 (3,50,50)

010943.44 3 event 2, code=50, state=1100

010943.44 3 LsPlayMsg 2,2

010943.44 3 play PlaySoundStop ok

010943.44 3 rv add [intro Message]{2}

010943.44 3 tw DialogicEvent 134,TDX_CST,50,0,0,DE_DIGITS,,

010943.45 3 event TDX_CST, code=134, state=6001

010943.45 3 tw PlayEnd 3 46062

010943.45 3 play end id=46062, (current ID)

010943.45 3 event EV_PLAY_FINISHED, code=8001, state=6001

010943.45 3 tw DialogicEvent 129,TDX_PLAY,46062,0,0,,,

010943.45 3 event TDX_PLAY, code=129, state=6001

010943.45 3 timer clear

010943.45 3 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

010943.89 3 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

010943.89 3 event EV_TIMEOUT_READYTOBEGINTRANSFER, code=9012, state=1901

010943.89 3 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

010943.89 3 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

010943.89 3 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

010943.89 3 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

010943.89 3 state [Transfer Dean] Announced 3-Way Conference to 0414421978

010953.00 3 tw PlayEnd 3 0

010953.00 3 play end id=0, (old ID) current id=46062

010953.00 3 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

010953.00 3 event TDX_DIAL, code=132, state=1902

010953.00 3 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

010953.00 3 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

010953.00 3 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

010955.16 3 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

010955.16 3 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, code=9030, state=1902

010955.16 3 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

010955.16 3 Dial(0414421978, cp on) call

010955.16 3 Dial(0414421978) ok

010955.16 3 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

011017.58 3 tw DialogicEvent 133,TDX_CALLP,9,0,0,CR_NORB,,

011017.58 3 event TDX_CALLP, code=133, state=1903

011017.58 3 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,TDX_CALLP,9,0,0,CR_NORB,,

011017.58 3 xfer dial !,,,1

011027.97 3 timer fired EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

011027.97 3 event EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG, code=9021, state=1906

011027.97 3 LsXfer_5B : 9021(EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG),EV_TIMEOUT_ANNOUNCED_T

ANSFER_ATTEMPT_TOOK_TOO_LONG,0,0,0,,,

011031.28 3 tw PlayEnd 3 0

011031.30 3 play end id=0, (old ID) current id=46062

011031.30 3 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

011031.30 3 event TDX_DIAL, code=132, state=1906

011031.30 3 LsXfer_5B : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

011031.30 3 sXferDialResult_SuccOrFail=

011031.30 3 path {CR_NORB} not found

011031.30 3 path {noringback} not found

011031.30 3 going down False path (iXferType=23) state:LsXferCallRejected

011031.30 3 timer clear

011031.30 3 state [No Connection] Playing

011031.30 3 tts generate start[We are experiencing larger than expected call volumes. Please leave a message after the beep including your name and contact telephone number and one of the booking angel team will contact you shortly.]

011031.30 3 tts generate wait

011031.45 3 tts generate finish

011031.47 3 state [No Connection] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

011031.47 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

011031.47 3 timer clear

011031.53 3 tw wav->vox convert end 101187,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

011031.53 3 play start ok, lPlayId=101250

011043.80 3 tw PlayEnd 3 101250

011043.81 3 play end id=101250, (current ID)

011043.81 3 event EV_PLAY_FINISHED, code=8001, state=1100

011043.81 3 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

011043.81 3 path {EV_PLAY_FINISHED} not found

011043.81 3 timer set 10 EV_TIMEOUT_HANGUP

011043.81 3 timer set 0 EV_TIMEOUT_GOTOMODULE

011043.81 3 event EV_TIMEOUT_GOTOMODULE, code=9002, state=1101

011043.81 3 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

011043.81 3 path {EV_TIMEOUT_GOTOMODULE} not found

011043.81 3 tw DialogicEvent 129,TDX_PLAY,101250,0,0,,,

011043.81 3 event TDX_PLAY, code=129, state=6001

011043.81 3 timer clear

011043.81 3 state [Message] Recording

011043.81 3 rv replace start: [\Feedback\$RV_CIDNUMBER_$RV_STARTTIME]

011043.81 3 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{11/10/2005 1:09:36 AM}[$RV_DEVICEID]{3}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{C:\BookingAngel\}[$RV_CIDNUMBER]{}[intro Message]{2}

011043.83 3 rv replace end: [\Feedback\_11/10/2005 1:09:36 AM]

011043.83 3 rv add [Message]{\Feedback\_11/10/2005 1:09:36 AM}

011043.83 3 RecSoundStart [\Feedback\_11/10/2005 1:09:36 AM] call

011043.83 3 state [Message] Recording \Feedback\_11/10/2005 1:09:36 AM

011043.83 3 RecSoundStart err[dlgc dx_fileopen(strFname=\Feedback\_11/10/2005 1:09:3.vox) => -1, [dx_fileerrno=2, ENOENT, No such file or directory; invalid device name; file or path not found.]]

011043.83 3 rv add [Hangup Time]{11/10/2005 1:10:43 AM}

011043.83 3 state Hanging up call...

011043.83 3 HangupCall_Common hCall=3

011043.84 3 rec RecSoundStop ok

011043.84 3 play PlaySoundStop ok

011043.84 3 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

011043.84 3 fnHangupCall end

011043.84 3 timer set 90 EV_TIMEOUT_GOTOMODULE

011043.84 2 event EV_REC_FINISHED, code=8003, state=0

011043.89 3 event callstate IDLE 3 0 0

011043.89 3 WorkingMode@Idle=

011043.89 3 timer clear

011043.89 3 rec RecSoundStop ok

011043.89 3 play PlaySoundStop ok

011043.89 3 rv add [CallEndTime]{11/10/2005 1:10:43 AM}

011043.89 3 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

011043.89 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

011043.89 3 event TDX_SETHOOK, code=135, state=900

011043.89 3 LsAwaitingCalls EV_UNKNOWN_135

011044.94 3 timer fired EV_TIMEOUT_TIMETOREINITLINE

011044.94 3 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

011044.94 3 init atidle reinit : start

011044.94 3 init atidle reinit iConferenceOtherLegLid=-1

011044.94 3 init atidle reinit : reset all LineState variables

011044.94 3 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

011044.94 3 state Waiting for a call...

011045.27 3 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

011045.27 3 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

[SupportTeam]

When using VoiceGuide for Dialogic the hookflash length is set in Config.xml file. The Config.xml file is located in VoiceGuide's \data\ subdirectory. The following section of Config.xml should be edited:

 

<SetParm>

<Description>Flash time during dialing</Description>

<Key>DXBD_FLASHTM</Key>

<Value>10</Value>

<Default>10</Default>

</SetParm>

 

Setting is in 10ms units. A value of 10 represents 100ms.

[deanm]

I have managed to almost fix the problem. Turned out to be a Telstra problem. They decided to disable 3 way calling on 2 of our phone lines !!!! How frustrating.

 

Problem is now it does the transfer, calls the third party, then when the third party hears the message and press 1 to accept the call it wont connect the calls. It puts both parties on hold, then drops one of the calls.

 

It does the same if you reject the call.

 

Also I wanted to put the caller ID ($RV_CIDNUMBER) in the Text to speech message played to the third party when accepting the call. I inserted the above variable in the text file and its not working. Is it another setting in the config.xml file to trun on caller ID or do you do it in the voice guide line device congif. HAve tried the line device config

 

Log is below.

 

220514.19 3 event callstate OFFERING 3 0 0

220514.19 3 script interpretor: VgMulti v6.0.1049

220514.19 3 init LineState ResetAtStartOfNewCall.

220514.19 3 dont answer yet, wait for CallerID information.

220514.19 3 tw ring 1

220514.19 3 ring time since last ring (ms): 0

220514.19 3 rv clear all

220514.19 3 init LineState ResetAtStartOfNewCall.

220514.19 3 answer the call

220514.19 3 timer clear

220514.20 3 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

220514.20 3 event TDX_CST, code=134, state=6001

220514.73 3 event callstate CONNECTED 3 0 0

220514.73 3 WorkingModes tapi= script=

220514.75 3 Inband detection not enabled

220514.75 3 StartLoadedVgs at 12/10/2005 10:05:14 PM

220514.75 3 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

220514.75 3 set sScriptToRunOnHangup=[] in StartLoadedVgs

220514.75 3 rv add [$RV_STARTTIME]{12/10/2005 10:05:14 PM}

220514.75 3 rv add [$RV_DEVICEID]{3}

220514.75 3 rv add [$RV_CIDNAME]{}

220514.75 3 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

220514.75 3 rvns add [scriptsPath]{C:\BookingAngel\}

220514.75 3 rv add [$RV_CIDNUMBER]{}

220514.75 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

220514.75 3 event TDX_SETHOOK, code=135, state=6001

220514.75 3 tw DialogicEvent 134,TDX_CST,60047,0,0,DE_LCON,,

220514.75 3 event TDX_CST, code=134, state=6001

220514.75 3 timer clear

220514.75 3 state [intro Message] Playing

220514.75 3 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales press 2, If you are a restaurant ringing about a booking or cancellation press 3, For all other inquiries press 4]

220514.77 3 tts generate wait

220514.94 3 tts generate finish

220514.95 3 state [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

220514.95 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

220514.95 3 timer clear

220515.00 3 tw wav->vox convert end 784671,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

220515.02 3 play start ok, lPlayId=784718

220524.58 3 tw dtmf 2 (3,50,50)

220524.58 3 event 2, code=50, state=1100

220524.58 3 LsPlayMsg 2,2

220524.58 3 play PlaySoundStop ok

220524.59 3 rv add [intro Message]{2}

220524.59 3 tw DialogicEvent 134,TDX_CST,50,0,0,DE_DIGITS,,

220524.59 3 event TDX_CST, code=134, state=6001

220524.59 3 tw PlayEnd 3 784718

220524.59 3 play end id=784718, (current ID)

220524.59 3 event EV_PLAY_FINISHED, code=8001, state=6001

220524.59 3 tw DialogicEvent 129,TDX_PLAY,784718,0,0,,,

220524.59 3 event TDX_PLAY, code=129, state=6001

220524.59 3 timer clear

220524.59 3 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

220525.02 3 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

220525.02 3 event EV_TIMEOUT_READYTOBEGINTRANSFER, code=9012, state=1901

220525.02 3 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

220525.02 3 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

220525.02 3 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

220525.02 3 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

220525.02 3 state [Transfer Dean] Announced 3-Way Conference to 0414421978

220525.27 3 tw PlayEnd 3 0

220525.27 3 play end id=0, (old ID) current id=784718

220525.27 3 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

220525.27 3 event TDX_DIAL, code=132, state=1902

220525.27 3 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

220525.27 3 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

220525.28 3 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

220527.42 3 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

220527.42 3 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, code=9030, state=1902

220527.42 3 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

220527.42 3 Dial(0414421978, cp on) call

220527.42 3 Dial(0414421978) ok

220527.42 3 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

220536.83 3 tw DialogicEvent 134,TDX_CST,200,0,0,DE_TONEON,TID_RNGBK2,

220536.83 3 event RINGBACK, code=134, state=1903

220536.83 3 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,RINGBACK,200,0,0,DE_TONEON,TID_RNGBK2,

220536.83 3 event TID_RNGBK2, code=134, state=1903

220536.83 3 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TID_RNGBK2,200,0,0,DE_TONEON,TID_RNGBK2,

220536.83 3 event TDX_CST, code=134, state=1903

220536.83 3 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 134,TDX_CST,200,0,0,DE_TONEON,TID_RNGBK2,

220539.19 3 tw DialogicEvent 133,TDX_CALLP,10,3,0,TDX_CALLP,CR_CNCT,CON_PVD

220539.19 3 event CON_PVD, code=133, state=1903

220539.19 3 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,CON_PVD,10,3,0,CR_CNCT,CON_PVD,CON_PVD

220539.20 3 event TDX_CALLP, code=133, state=1903

220539.20 3 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 133,TDX_CALLP,10,3,0,CR_CNCT,CON_PVD,CON_PVD

220539.20 3 LsXfer_3 CR_CNCT on an XT_3WAY_ANNOUNCED

220539.20 3 LsXfer_4_PlayAnn : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

220539.20 3 path {EV_PLAY_FINISHED} not found

220539.20 3 LsXfer_4_PlayAnn : 9005(EV_TIMEOUT_REPLAYMSG),EV_TIMEOUT_REPLAYMSG,0,0,0,,,

220539.20 3 path {EV_TIMEOUT_REPLAYMSG} not found

220539.20 3 rv replace start: [This is a transferred call. Caller I.D $RV_CIDNUMBER Press 1 to accept the call or any other number to reject it ]

220539.20 3 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{12/10/2005 10:05:14 PM}[$RV_DEVICEID]{3}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{C:\BookingAngel\}[$RV_CIDNUMBER]{}[intro Message]{2}

220539.22 3 tts generate start[This is a transferred call. Caller I.D Press 1 to accept the call or any other number to reject it ]

220539.22 3 tts generate wait

220539.30 3 tts generate finish

220539.30 3 state [Transfer Dean] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

220539.30 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

220539.30 3 timer clear

220539.34 3 tw wav->vox convert end 809015,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

220539.36 3 play start ok, lPlayId=809062

220546.23 3 tw PlayEnd 3 809062

220546.23 3 play end id=809062, (current ID)

220546.23 3 event EV_PLAY_FINISHED, code=8001, state=1904

220546.23 3 LsXfer_4_PlayAnn : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

220546.23 3 path {EV_PLAY_FINISHED} not found

220546.23 3 LsXfer_4_PlayAnn : 9005(EV_TIMEOUT_REPLAYMSG),EV_TIMEOUT_REPLAYMSG,0,0,0,,,

220546.23 3 path {EV_TIMEOUT_REPLAYMSG} not found

220546.23 3 tw DialogicEvent 129,TDX_PLAY,809062,0,0,,,

220546.23 3 event TDX_PLAY, code=129, state=1904

220546.25 3 LsXfer_4_PlayAnn : 129(EV_UNKNOWN_129),TDX_PLAY,809062,0,0,,,

220546.25 3 path {TDX_PLAY} not found

220546.25 3 rv replace start: [This is a transferred call. Caller I.D $RV_CIDNUMBER Press 1 to accept the call or any other number to reject it ]

220546.25 3 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{12/10/2005 10:05:14 PM}[$RV_DEVICEID]{3}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{C:\BookingAngel\}[$RV_CIDNUMBER]{}[intro Message]{2}

220546.25 3 tts generate start[This is a transferred call. Caller I.D Press 1 to accept the call or any other number to reject it ]

220546.25 3 tts generate wait

220546.38 3 tts generate finish

220546.38 3 state [Transfer Dean] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

220546.38 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

220546.38 3 timer clear

220546.42 3 tw wav->vox convert end 816093,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

220546.44 3 play start ok, lPlayId=816140

220551.59 3 tw dtmf 8 (3,56,56)

220551.59 3 event 8, code=56, state=1904

220551.59 3 LsXfer_4_PlayAnn : 56(8),8,0,0,0,,,

220551.59 3 rv add [Transfer Dean]{8}

220551.61 3 timer set 0.5 EV_PLAY_FINISHED

220551.61 3 play PlaySoundStop ok

220551.61 3 tw DialogicEvent 134,TDX_CST,56,0,0,DE_DIGITS,,

220551.61 3 event TDX_CST, code=134, state=1904

220551.61 3 LsXfer_4_PlayAnn : 134(EV_UNKNOWN_134),TDX_CST,56,0,0,DE_DIGITS,,

220551.61 3 path {TDX_CST} not found

220551.61 3 tw PlayEnd 3 816140

220551.61 3 play end id=816140, (current ID)

220551.61 3 event EV_PLAY_FINISHED, code=8001, state=1904

220551.63 3 LsXfer_4_PlayAnn : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

220551.63 3 path {EV_PLAY_FINISHED} not found

220551.63 3 xfer dial !1

220551.63 3 tw DialogicEvent 129,TDX_PLAY,816140,0,0,,,

220551.63 3 event TDX_PLAY, code=129, state=1906

220551.63 3 LsXfer_5B : 129(EV_UNKNOWN_129),TDX_PLAY,816140,0,0,,,

220551.84 3 tw PlayEnd 3 0

220551.84 3 play end id=0, (old ID) current id=816140

220551.84 3 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

220551.84 3 event TDX_DIAL, code=132, state=1906

220551.84 3 LsXfer_5B : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

220551.84 3 sXferDialResult_SuccOrFail=XferToBeAborted

220551.84 3 path {rejected} not found

220551.84 3 going down False path (iXferType=23) state:LsXferCallRejected

220551.84 3 timer clear

220551.84 3 state [No Connection] Playing

220551.84 3 tts generate start[We are experiencing larger than expected call volumes. Please leave a message after the beep including your name and contact telephone number and one of the booking angel team will contact you shortly.]

220551.84 3 tts generate wait

220552.00 3 tts generate finish

220552.00 3 state [No Connection] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

220552.00 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

220552.00 3 timer clear

220552.05 3 tw wav->vox convert end 821718,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

220552.05 3 play start ok, lPlayId=821765

220604.33 3 tw PlayEnd 3 821765

220604.33 3 play end id=821765, (current ID)

220604.33 3 event EV_PLAY_FINISHED, code=8001, state=1100

220604.33 3 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

220604.33 3 path {EV_PLAY_FINISHED} not found

220604.33 3 timer set 10 EV_TIMEOUT_HANGUP

220604.34 3 timer set 0 EV_TIMEOUT_GOTOMODULE

220604.34 3 event EV_TIMEOUT_GOTOMODULE, code=9002, state=1101

220604.34 3 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

220604.34 3 path {EV_TIMEOUT_GOTOMODULE} not found

220604.34 3 tw DialogicEvent 129,TDX_PLAY,821765,0,0,,,

220604.34 3 event TDX_PLAY, code=129, state=6001

220604.34 3 timer clear

220604.34 3 state [Message] Recording

220604.34 3 rv replace start: [\Feedback\$RV_CIDNUMBER_$RV_STARTTIME]

220604.34 3 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{12/10/2005 10:05:14 PM}[$RV_DEVICEID]{3}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{C:\BookingAngel\}[$RV_CIDNUMBER]{}[intro Message]{2}[Transfer Dean]{8}

220604.34 3 rv replace end: [\Feedback\_12/10/2005 10:05:14 PM]

220604.34 3 rv add [Message]{\Feedback\_12/10/2005 10:05:14 PM}

220604.34 3 RecSoundStart [\Feedback\_12/10/2005 10:05:14 PM] call

220604.34 3 state [Message] Recording \Feedback\_12/10/2005 10:05:14 PM

220604.36 3 RecSoundStart err[dlgc dx_fileopen(strFname=\Feedback\_12/10/2005 10:05:1.vox) => -1, [dx_fileerrno=2, ENOENT, No such file or directory; invalid device name; file or path not found.]]

220604.36 3 rv add [Hangup Time]{12/10/2005 10:06:04 PM}

220604.36 3 state Hanging up call...

220604.36 3 HangupCall_Common hCall=3

220604.36 3 rec RecSoundStop ok

220604.38 3 play PlaySoundStop ok

220604.38 3 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

220604.38 3 fnHangupCall end

220604.38 3 timer set 90 EV_TIMEOUT_GOTOMODULE

220604.38 2 event EV_REC_FINISHED, code=8003, state=0

220604.41 3 event callstate IDLE 3 0 0

220604.42 3 WorkingMode@Idle=

220604.42 3 timer clear

220604.42 3 rec RecSoundStop ok

220604.42 3 play PlaySoundStop ok

220604.42 3 rv add [CallEndTime]{12/10/2005 10:06:04 PM}

220604.42 3 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

220604.42 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

220604.42 3 event TDX_SETHOOK, code=135, state=900

220604.42 3 LsAwaitingCalls EV_UNKNOWN_135

220605.20 3 event callstate OFFERING 3 0 0

220605.20 3 script interpretor: VgMulti v6.0.1049

220605.20 3 init LineState ResetAtStartOfNewCall.

220605.20 3 dont answer yet, wait for CallerID information.

220605.20 3 tw ring 1

220605.22 3 ring time since last ring (ms): 0

220605.22 3 rv clear all

220605.22 3 init LineState ResetAtStartOfNewCall.

220605.22 3 answer the call

220605.22 3 timer clear

220605.22 3 timer clear ignored - waiting for line re-init to occur first

220605.22 3 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

220605.22 3 event TDX_CST, code=134, state=6001

220605.48 3 timer fired EV_TIMEOUT_TIMETOREINITLINE

220605.48 3 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=6001

220605.48 3 init atidle reinit : start

220605.48 3 init atidle reinit iConferenceOtherLegLid=-1

220605.48 3 init atidle reinit : reset all LineState variables

220605.48 3 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

220605.48 3 state Waiting for a call...

220605.81 3 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

220605.81 3 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=6001

220605.95 3 event callstate CONNECTED 3 0 0

220605.95 3 WorkingModes tapi= script=

220605.95 3 Inband detection not enabled

220605.95 3 StartLoadedVgs at 12/10/2005 10:06:05 PM

220605.95 3 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

220605.95 3 set sScriptToRunOnHangup=[] in StartLoadedVgs

220605.95 3 rv add [$RV_STARTTIME]{12/10/2005 10:06:05 PM}

220605.95 3 rv add [$RV_DEVICEID]{3}

220605.95 3 rv add [$RV_CIDNAME]{}

220605.95 3 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

220605.97 3 rvns add [scriptsPath]{C:\BookingAngel\}

220605.97 3 rv add [$RV_CIDNUMBER]{}

220605.97 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

220605.97 3 event TDX_SETHOOK, code=135, state=6001

220605.97 3 tw DialogicEvent 134,TDX_CST,153,0,0,DE_LCON,,

220605.97 3 event TDX_CST, code=134, state=6001

220605.97 3 timer clear

220605.97 3 state [intro Message] Playing

220605.97 3 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales press 2, If you are a restaurant ringing about a booking or cancellation press 3, For all other inquiries press 4]

220605.97 3 tts generate wait

220606.19 3 tts generate finish

220606.19 3 tts play abort as no call on line

220608.95 3 tw DialogicEvent 134,TDX_CST,199,0,0,DE_TONEON,TID_RNGBK1,

220608.95 3 event RINGBACK, code=134, state=1100

220608.95 3 LsPlayMsg EV_UNKNOWN_134,RINGBACK

220608.95 3 path {RINGBACK} not found

220608.95 3 event TID_RNGBK1, code=134, state=1100

220608.95 3 LsPlayMsg EV_UNKNOWN_134,TID_RNGBK1

220608.95 3 path {TID_RNGBK1} not found

220608.95 3 event TDX_CST, code=134, state=1100

220608.95 3 LsPlayMsg EV_UNKNOWN_134,TDX_CST

220608.95 3 path {TDX_CST} not found

220610.44 3 tw DialogicEvent 134,TDX_CST,202,0,0,DE_TONEON,DISCONNECT_Telstra,

220610.44 3 event DISCONNECT_Telstra, code=134, state=1100

220610.44 3 LsPlayMsg EV_UNKNOWN_134,DISCONNECT_Telstra

220610.44 3 path {DISCONNECT_Telstra} not found

220610.44 3 rv add [Hangup Time]{12/10/2005 10:06:10 PM}

220610.44 3 state Hanging up call...

220610.45 3 HangupCall_Common hCall=0

220610.45 3 rec RecSoundStop ok

220610.45 3 play PlaySoundStop ok

220610.45 3 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

220610.45 3 HangupCall : lCallHandle& = 0 - lets close and open line

220610.45 3 state Waiting for a call...

220610.45 3 fnHangupCall end

220610.45 3 event TDX_CST, code=134, state=900

220610.45 3 LsAwaitingCalls EV_UNKNOWN_134

220610.50 3 event callstate IDLE 3 0 0

220610.50 3 WorkingMode@Idle=

220610.50 3 timer clear

220610.50 3 LineState(iLineId).iVgsIdx = 0

220610.50 3 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

220610.50 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

220610.50 3 event TDX_SETHOOK, code=135, state=900

220610.50 3 LsAwaitingCalls EV_UNKNOWN_135

220611.50 3 timer fired EV_TIMEOUT_TIMETOREINITLINE

220611.50 3 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

220611.50 3 init atidle reinit : start

220611.50 3 init atidle reinit iConferenceOtherLegLid=-1

220611.50 3 init atidle reinit : reset all LineState variables

220611.50 3 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

220611.50 3 state Waiting for a call...

220611.58 3 event callstate OFFERING 3 0 0

220611.58 3 script interpretor: VgMulti v6.0.1049

220611.58 3 init LineState ResetAtStartOfNewCall.

220611.58 3 dont answer yet, wait for CallerID information.

220611.58 3 tw ring 1

220611.58 3 ring time since last ring (ms): 0

220611.58 3 rv clear all

220611.58 3 init LineState ResetAtStartOfNewCall.

220611.58 3 answer the call

220611.58 3 timer clear

220611.59 3 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

220611.59 3 event TDX_CST, code=134, state=6001

220612.13 3 event callstate CONNECTED 3 0 0

220612.14 3 WorkingModes tapi= script=

220612.14 3 Inband detection not enabled

220612.14 3 StartLoadedVgs at 12/10/2005 10:06:12 PM

220612.14 3 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

220612.14 3 set sScriptToRunOnHangup=[] in StartLoadedVgs

220612.14 3 rv add [$RV_STARTTIME]{12/10/2005 10:06:12 PM}

220612.14 3 rv add [$RV_DEVICEID]{3}

220612.14 3 rv add [$RV_CIDNAME]{}

220612.14 3 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

220612.14 3 rvns add [scriptsPath]{C:\BookingAngel\}

220612.14 3 rv add [$RV_CIDNUMBER]{}

220612.14 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

220612.14 3 event TDX_SETHOOK, code=135, state=6001

220612.16 3 timer clear

220612.16 3 state [intro Message] Playing

220612.16 3 tts generate start[Hi, You have reached the offices of booking angel. To hear a demonstration of the booking angel service press 1, for sales press 2, If you are a restaurant ringing about a booking or cancellation press 3, For all other inquiries press 4]

220612.16 3 tts generate wait

220612.34 3 tts generate finish

220612.34 3 state [intro Message] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

220612.34 3 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts3.wav

220612.34 3 timer clear

220612.39 3 tw wav->vox convert end 842062,C:\Program Files\VoiceGuide\data\tts3.vox,1,0,,

220612.41 3 play start ok, lPlayId=842109

220616.45 3 tw DialogicEvent 134,TDX_CST,202,0,0,DE_TONEON,DISCONNECT_Telstra,

220616.45 3 event DISCONNECT_Telstra, code=134, state=1100

220616.45 3 LsPlayMsg EV_UNKNOWN_134,DISCONNECT_Telstra

220616.45 3 path {DISCONNECT_Telstra} not found

220616.45 3 rv add [Hangup Time]{12/10/2005 10:06:16 PM}

220616.45 3 state Hanging up call...

220616.45 3 HangupCall_Common hCall=3

220616.47 3 rec RecSoundStop ok

220616.48 3 play PlaySoundStop ok

220616.48 3 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

220616.48 3 fnHangupCall end

220616.48 3 event TDX_CST, code=134, state=900

220616.48 3 LsAwaitingCalls EV_UNKNOWN_134

220616.48 3 tw PlayEnd 3 842109

220616.48 3 play end id=842109, (current ID)

220616.48 3 event EV_PLAY_FINISHED, code=8001, state=900

220616.48 3 LsAwaitingCalls EV_PLAY_FINISHED

220616.48 3 tw DialogicEvent 129,TDX_PLAY,842109,0,0,,,

220616.48 3 event TDX_PLAY, code=129, state=900

220616.48 3 LsAwaitingCalls EV_UNKNOWN_129

220616.52 3 event callstate IDLE 3 0 0

220616.53 3 WorkingMode@Idle=

220616.53 3 timer clear

220616.53 3 rec RecSoundStop ok

220616.53 3 play PlaySoundStop ok

220616.53 3 rv add [CallEndTime]{12/10/2005 10:06:16 PM}

220616.53 3 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

220616.53 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

220616.53 3 event TDX_SETHOOK, code=135, state=900

220616.53 3 LsAwaitingCalls EV_UNKNOWN_135

220617.52 3 timer fired EV_TIMEOUT_TIMETOREINITLINE

220617.52 3 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

220617.52 3 init atidle reinit : start

220617.52 3 init atidle reinit iConferenceOtherLegLid=-1

220617.52 3 init atidle reinit : reset all LineState variables

220617.52 3 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

220617.52 3 state Waiting for a call...

220617.84 3 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

220617.84 3 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

[SupportTeam]

Trace shows that after dialing the destination number and starting the play the announce message:

 

220539.30 3 state [Transfer Dean] Playing (C:\Program Files\VoiceGuide\data\tts3.wav)

 

The Dialogic card advised VG that DTMF 8 was pressed

 

220551.59 3 tw dtmf 8 (3,56,56)

 

so the call was dropped and VG went back to original call:

 

220551.63 3 xfer dial !1

 

Also, CallerID was never provided on this call:

 

20514.75 3 rv add [$RV_CIDNAME]{}

...

220514.75 3 rv add [$RV_CIDNUMBER]{}

[deanm]

It should have gone to the fail path in the script then....

There is a problem when it comes to reconnecting back the calls whether it is !1 to go back to the original call (and play the fail path)

 

 

or !3 to connect the calls in 3 way chat.

 

Can you suggest a solution

[SupportTeam]

It should have gone to the fail path in the script then....

Trace shows that system did go down fail path afterwards:

220551.84 3 path {rejected} not found

220551.84 3 going down False path (iXferType=23) state:LsXferCallRejected

220551.84 3 timer clear

220551.84 3 state [No Connection] Playing

220551.84 3 tts generate start[We are experiencing larger than expected call volumes. Please leave a message after the beep including your name and contact telephone number and one of the booking angel team will contact you shortly.]

 

There is a problem when it comes to reconnecting back the calls whether it is !1 to go back to the original call (and play the fail path)

 

or !3 to connect the calls in 3 way chat.

 

Can you suggest a solution

!1 should have resulted in original incoming call being connected to and that caller should have heard the [No Connection] module playing.

 

If call was accepted (DTMF 1 was pressed) then !3 would have been issued...