Loop With Moh Length Declared In Rv

[invoso.com]

Hi,

 

we need solution for a MoH for waiting loop.

 

When all agents are busy we want to play music during wait, but with two parameters: file to play and time to play.

 

So to start playing wav file (long for example 60 seconds) and terminate after declared time (after 10 seconds)

 

 

[SupportTeam]

Best approach is to have a series of files that are of different lengths, and choose to play the file of length that you want to play.

 

eg:

 

moh_10.wav

moh_20.wav

moh_30.wav

moh_40.wav

 

etc.

[invoso.com]

We need solution where we import one MoH file and in different places length is declared in $RV.

[SupportTeam]

Our advice is to create a set of files as advised above, and then use a play module to play this expression:

 

moh_$RV[mylength].wav

 

the correct length file would then be selected for play.

 

looks like your maximum length is 60 seconds - so at most you would need to create 60 files - and if you round the time to nearest 5 seconds then number of files would be only 12.

 

 

The alternative would be to run a separate VBScript .EXE that communicates with VoiceGuide using WCF and has some timeout inside it and issues a vgServices Play_Stop command (while monitoring for end of call events) - but we would not advise doing this.

Edited 09/29/2013 01:27 AM by SupportTeam
WCF approach fleshed out.