VoiceGuide IVR Software Main Page
Jump to content

Measure Seconds After Answer Detection Until Hangup

Recommended Posts

My goal is to measure call length from the time of voice detection until hangup. Currently, VG measures call length from time of dialing until hangup. Is a RV available to measure the particular interval of the call? Other ideas?

 

Running 2 machines, one with v6 and the other with v7. Thanks.

Share this post


Link to post

This questions relates to outgoing calls, correct?

 

The VoiceGuide v7 CDR logs include the following fields:

 

10 : start: Start of call (date/time)

11 : answer: Answer of call (date/time)

12: hangup: End of call (date/time)

13 : duration: Total time in system, in seconds (integer)

14 : billsec: Total time call is up, in seconds (integer)

 

Please see: http://www.voiceguide.com/vghelp/source/html/log_cdrs.htm

 

Field 14 holds the billable time value.

 

Are you using ISDN trunks? ISDN will provide precise timing of call answer - whereas Analog relied on voice detection to determine call answer.

(VoIP will usually provide precise timing of call answer as well)

 

 

If you want to use $RV_CALLLENGTH to check for 'billable time' while still running the script then you can just save value of $RV_CALLLENGTH at beginning of script and then to get billable time at any time later in the script just subtract the saved value from the current value of $RV_CALLLENGTH.

 

 

Please let us know if you have any other questions,

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×