iTime Report post Posted 11/30/2013 11:38 PM Hello, one our customers' IVR server was down (with the attached log) about 2 days ago. We restarted the application and it is currently up an running, but we would like to know the cause of hangs. The information in the log files do not make much sense to us, so would you be able to give us what was happening? Thank you very much. VoiceGuide_noResponse.zip Share this post Link to post
SupportTeam Report post Posted 12/01/2013 05:28 AM The trace excepts show the ISDN trunk channels being put 'In Service' - which would be happening after the channels were placed 'Out of Service' Placing channels 'Out of Service' is usually done from PBX/Switch side. Restarting the ISDN D channel - which is done when VoiceGuide service is restarted - may rest the 'Out of Service' settings at remote side. Perhaps this is what has happened this time. We would need to see fuller traces to see if they hold any information of previous events. Share this post Link to post
