Ip Panasonic Central (Kx-Ncp 500 ) - Call Transfer

[Muayyad_Idily]

Dear Sir ,

I have IP panasonic Central (KX-NCP 500 ) , for that I used analog card ( 8 ports ) , and I have dialogic D4PCI-U card - I'm trying to use Call Transfer but it is not working .

I have Voice guide 6.0.3391 .

 

I tried to use # or * before the extension ( like #136 * 136 ) with no success .

 

Regards ,

Muayyad

00966551166156

muayyad@geidea.net

Edited 12/11/2013 08:32 PM by SupportTeam
license details removed

[SupportTeam]

Have you read and gone through steps outlined here: http://www.voiceguide.com/vghelp/source/html/config_calltransfers.htm ?

 

Do you know what hookflash length the system expects?

[Muayyad_Idily]

Dear Sir,

 

I have IP panasonic Central (KX-NCP 500 ), for that I used analog card ( 8 ports )

 

and I have dialogic D4PCI-U card

 

I tried hook "!" but some time its working fine and most of the time the extension getting busy tone while transfer

the call. What is the issue?

Please find the setting made in VG (PBX Setting.png & transfer.png & hangup.png)

 

 

its saying transfer to !141 but I am getting busy tone In that extension.

 

 

Could you please help us to solve this issue as earliest.

 

 

Regards ,

 

Muayyad

 

00966551166156

 

muayyad@geidea.net

 

 

[SupportTeam]

It looks like you are using VoiceGuide v6.

 

Do you know what hookflash length your PBX uses/expects?

 

Please post the VoiceGuide config.xml file.

 

Also please post the VoiceGuide traces capturing system startup and transfer attempt.

 

In cases where the transfer fails can the original caller hear the DTMF tones of the destination extension being dialed?

 

[Muayyad_Idily]

i have attached the config.zip. Could you please tell us how to

resolve this issue.

 

Thanks

Config.zip

[SupportTeam]

Do you know what hookflash length your PBX uses/expects?

 

Also please post the VoiceGuide traces capturing system startup and transfer attempt.

 

In cases where the transfer fails can the original caller hear the DTMF tones of the destination extension being dialed?

[Muayyad_Idily]

I have dialogic D4PCI-U card and i am using Voice guide 6.0.3391

as you said in earlier chat if i use new version of voice guide can be support this card?

 

Could u help how to know hook flash length for IP panasonic Central (KX-NCP 500 ) ?

I attached the voice guide traces for your reference.

 

0101tw.txt

0101vgm.txt

[Muayyad_Idily]

Could u help how to know hook flash length? and

i have attached the voice guide traces capturing system for

your reference.

 

I have IP panasonic Central (KX-NCP 500 ), for that I used analog card ( 8 ports )

and I have dialogic D4PCI-U card and i am using VoiceGuide v6.

Can we use new version of voice guide will support for this hardware?

 

0101tw.txt

0101vgm.txt

[SupportTeam]

from http://www.voiceguide.com/vghelp/source/html/config_calltransfers.htm :

 

he hookflash length is set in Config.xml file, in the Parmeters_DxBd section. The following section of Config.xml should be edited:

 

<Parmeters_DxBd>

...

<Parmeter>
<Description>Flash time during dialing (10ms units)</Description>
<Key>DXBD_FLASHTM</Key>
<Value>10</Value>
<Default>10</Default>
</Parmeter>

...

</Parmeters_DxBd>

 

A setting of 10 means 100ms. The setting is in 10ms units.

 

Recommend setting this entry to 20 and see if this results in more reliable hookflash transfers.

 

 

The PCI card will work fine with VoiceGuide v7.

[Muayyad_Idily]

Problem solved after change the parameter value to 20 and

put the extension without hook flash character (!)

 

Thanks for your support.

 

Regards,

Muayyad

00966551166156

muayyad@geidea.net