VoiceGuide IVR Software Main Page
Jump to content

Hang Up Module Not Finish Connection

Recommended Posts

We have unexpected effect: line status monitor shows status: Hanging up ... [Hangup Module]

 

 

205037.961 6 2 1 WARN GoOnHoook_IssueDropCall crn_in==0 and crn was not set to a known crn
205037.961 6 2 1 ERROR crn_CurrentConnected not set and/or MakeCall function has not yet completed. Not hanging up.

 

 

Attached log file include calls with this cases.

 

0128_2050_vgEngine - Kopia.zip

Share this post


Link to post

Looks like there was a bug in the version which was running on the system.

 

Bug was affecting calls on some systems where the script was being started without answering the call.

 

The call was however being completed and the trace shows new calls were being accepted on the same line afterwards.

 

 

Please update system to this version which fixes this bug:

 

[old link removed]

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×