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General Acd Question

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What and where are the following entries in the vg.ini file used?

 

AcdAgentTimeout_Preview_Orange=10
AcdAgentTimeout_Preview_Red=20
AcdAgentTimeout_OnCall_Orange=300
AcdAgentTimeout_OnCall_Red=600
AcdAgentTimeout_Wrapup_Orange=30
AcdAgentTimeout_Wrapup_Red=60
AcdAgentTimeout_Busy_Orange=600
AcdAgentTimeout_Busy_Red=1200
AcdAgentTimeout_Busy_Orange=900
AcdAgentTimeout_Busy_Red=3600

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The Agents' status in the Status Monitor application changes background color if agent stays in certain state for longer then the specified timeout.

 

The settings listed specify the timeout values for the various states.

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