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Clip And Clir


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#1 Maciej 19 June 2013 - 05:59 PM

Hi,

 

1. How to detect CLIR on in ISDN PRI in script?

 

2. How to transfer call with CLIR (ISDN or SIP trunk)?

 

 



#2 SupportTeam 19 June 2013 - 07:05 PM

Can you please make two calls into the system - one with the CallerID presentation enabled (ie: not restricted) and one with the CallerID presentation disabled (ie: restricted).

 

Then please post the ktTel trace that captures both calls and advise exact time of calls and from what number they were made.This will allow us to see if CLIR

 flags are passed to the system by the switch that provides the E1 ISDN service that you are using.



#3 Maciej 20 June 2013 - 03:40 PM

As You wish



#4 SupportTeam 21 June 2013 - 04:53 PM

The trace extract labelled CLIR shows no CallerID information was received from system providing this E1 ISDN trunk.

 

In the trace labelled CLIP the Caller ID was sent.

CLIR

826 073307.758  4532   2 ev    GCEV_OFFERED crn=2a40190 (ktTel_SR60vista v7.3.3, May  2 2013 23:46:34)
827 073307.758  4532   2       RetrieveInformationElements  crn: 0x2a40190
828 073307.758  4532   2       msgH : ffffffa1 04 03 ffffff80 ffffff90 ffffffa3 18 03 ffffffa1 ffffff83 ffffff81 6c 02 00 ffffffa3 70 0a ffffffa1 32 32 32 34 34 38 38 39 39 7d 02 ffffff91 ffffff81
829 073307.758  4532   2       msgC : [           l   p  222448899}   ]
830 073307.758  4532   2       sr60  SetupMsg_Char=[           l   p  222448899}   ]
840 073307.760  4532   2       ani:  orig:  name:  dnis: 222448899 dest: 222448899

CLIP

946 073515.419  4532   2 ev    GCEV_OFFERED crn=2a40191 (ktTel_SR60vista v7.3.3, May  2 2013 23:46:34)
947 073515.419  4532   2       RetrieveInformationElements  crn: 0x2a40191
948 073515.419  4532   2       msgH : ffffffa1 04 03 ffffff80 ffffff90 ffffffa3 18 03 ffffffa1 ffffff83 ffffff81 6c 0b 21 ffffff81 35 30 32 31 33 31 36 35 38 70 0a ffffffa1 32 32 32 34 34 38 38 39 39 7d 02 ffffff91 ffffff81
949 073515.419  4532   2       msgC : [           l ! 502131658p  222448899}   ]
950 073515.419  4532   2       sr60  SetupMsg_Char=[           l ! 502131658p  222448899}   ]
956 073515.422  4532   2       ani: 502131658 orig: 502131658 name:  dnis: 222448899 dest: 222448899

Is your aim to stop CallerId information from being sent on the outgoing leg of the tromboned 'Dial and Conference' call?

 

Specifying <CallerId></CallerId> in the Transfer Call module's Options should result in an empty CallerId to be set on outgoing calls.

 

Please see: http://www.voiceguid...tml/modxfer.htm



#5 Maciej 11 July 2013 - 06:45 PM

When I tested autodialer I found call to target (phonenumber in callque) has no number presentation.

 

Can You describe how is VG configured to call in autodialer module without presentation?

It help me to configure calls with CLIR on my system.



#6 SupportTeam 16 July 2013 - 09:13 PM

If you want to send CallerID on outgoing calls you can do this using the <CallerId> option.

 

The Telco that supplies the ISDNn trunk can chose to pass this on or not. You need to speak withe Telco supplying the ISDN trunks.

 

 

from http://www.voiceguid...iallistinto.htm :

 

Including this setting: <CallerId>5551234</CallerId> would result in CallerId to be set to 5551234 on outgoing calls (lines used must support the setting of outgoing CallerID).



#7 Maciej 16 July 2013 - 11:22 PM

Problem is because I try to find how to configure VG to dialout with CLIR.

During testing VG autodialer I found that first call from VG (phonenumber variable in callque) has no caller number, so I need to use in transfer module.

I know what to configure transfer module to set caller ID.

 

But how to find dialer configuration for first call, before forwarding in dialout declared script.



#8 SupportTeam 17 July 2013 - 12:44 AM

Each outbound call made will use the <CallerId> setting if it is defined on the call.

 

It should not matter whether this is the first call or the second an later calls. They all should set the CallerID on outgoing calls if the <CallerId> setting is defined.

 

Perhaps you could post some traces (including the ISDN traces) to better show what the issue is?



#9 Maciej 17 July 2013 - 05:27 PM

I found something like this:

 

085109.133 19 169  58 ev    CallState GCEV_CONNECTED, crn=2e00085, iEvent=2 ,256,2,4, s1:, s2:, s3:]. build_date: 2013-05-02 23:45:07.90
085109.133 19 169  58       q scr add   evCallState 2 GCEV_CONNECTED
085109.133  6 169  58       q scr run   evCallState sCode=[GCEV_CONNECTED] iActionID=0, crn=2e00085[256|2|4|0|0][|||||] 00:00:00 max:5|00:00:00.2240129
085109.133  6 169  58       LineEvCallState   crn=2e00085 event=2|GCEV_CONNECTED iCallState=256 calldirection=2 gcCallState=4 [||]
085109.133  6 169  58       LineEvCallState eLineStateThisEvent=Connected, ScriptState=LS_WAITAFTERDIALINGOUT
085109.133  6 169  58       ls    set   Connected   (scriptstate=LS_WAITAFTERDIALINGOUT)
085109.133  6 169  58       yLineStateAppPov: Connected crn=2e00085,ev=2,GCEV_CONNECTED,2, sParam1=
085109.133  6 169  58       LineEvCallState LINECALLSTATE_CONNECTED begin
085109.133  6 169  58       Set_hCall crn=2e00085, called from LINECALLSTATE_CONNECTED
085109.133  6 169  58       LineEvCallState_Connected_OutBound crn=2e00085, WorkingModeScript=Running_Dialing
085109.134  6 169  58       CDRCallOutcomeSet setting IvrDevState dateThisCallAnswerTime
085109.134  6 169  58       ScriptWorkingMode set Running_Normal, (called from LineEvCallState_Connected_OutBound)
085109.134  6 169  58       CDRCallOutcomeSet setting CallData.dateCallAnswerTime
085109.134  6 169  58       OnOutboundCallAnswered_Start_HumanAnswer_Option entry 256,4,0
085109.134  6 169  58       rv    add   start $RV_STARTTIME|2013-07-17 08:51:09
085109.134  6 169  58       rv    add   2013-07-17 08:51:09
085109.134  6 169  58       rv    add   start $RV_DEVICEID|169
085109.134  6 169  58       rv    add   169
085109.134  6 169  58       rv    add   start DlgcVoice|dxxxB15C2
085109.134  6 169  58       rv    add   dxxxB15C2
085109.134  6 169  58       rv    add   start DlgcNetwork|dtiB2T28
085109.134  6 169  58       rv    add   dtiB2T28
085109.134  6 169  58       rv    add   start $RV_CIDNAME|
085109.134  6 169  58       rv    add   
085109.134  6 169  58       rv    add   start DNIS|
085109.134  6 169  58       rv    add   
085109.134  6 169  58       rv    add   start ISDN_SETUP|
085109.134  6 169  58       rv    add   
085109.134  6 169  58       rv    ScriptsPath could not be set as LineState[iLineId].iVgsIdx = 0 in InitSeedRvs
085109.134  6 169  58       rv    add   start $RV_DIALEDNUMBER|48502131658
085109.134  6 169  58       rv    add   48502131658
085109.134  6 169  58       dial  DeleteFromOutDialQue ID=315
085109.134  6 169  58 state Human answer. Start [C:/Program Files (x86)//VoiceGuide//Scripts//DIALOUT test//test.vgs]

 

 

This call has no CLIP in connection to Agent (declared as phonenumber in callque).

 

How to set up CLIP for call to Agent in dialer (callque) table  to identify call initiated by Dialer.



#10 SupportTeam 17 July 2013 - 06:35 PM

Please .ZIP up and attach the vgEngine and ktTel traces that capture the entire call.

 

We need to see full traces to advise what is happening on the system.



#11 Maciej 12 October 2015 - 07:54 PM

How to send: CLIR: Calling Line Identification Restriction. CLIP is supressed?



#12 SupportTeam 12 October 2015 - 08:30 PM

Sounds like you require to be able to set the ISDN Presentation Indicator (PI) to "RESTRICTED" (01) on the outgoing calls over this E1 ISDN trunk.

 

Please contact sales@voiceguide.com regarding this requirement.



#13 Maciej 28 November 2017 - 01:21 AM

I need to send like in SIP RpID:

 

Remote-Party-ID: "me" <sio:+48502131638@ip>; privacy=fulll; screen=no



#14 SupportTeam 28 November 2017 - 06:28 AM

Would you like to send the equivalent of this information over the E1 ISDN trunk?

 

To determine how this information can be sent over your E1 ISDN connection would require for us to first obtain more information about protocol and options available on your E1 trunk.

 

Please contact sales@voiceguide.com regarding this requirement.