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I have downloaded VG latest version. Loaded on W2k, and Dialogic d/41D. Test with Dialogic software it works ok with test program. Once I load the Voice Guide and try the demo apps Voicemail, all I get is the system reply with a Hangup. I am including the log file. Is the voice file in wav or vox format to play through the dialogic? What diredtory does it look for the files, I presume that it is in the scripts directory and voicemail.

 

Can you help me and tell me where I went wrong.

 

Cheers

VoiceGuideLog0328.txt

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The trace file shows that the Wave driver cannot play the sound file VmailSysWelc.wav...

 

07465 5 [Welcome] Playing (VmailSysWelc.wav)

07505 5 Play Start line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x20a9b0, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] file[C:\Program Files\VoiceGuide\Scripts\Voicemail Server\VmailSysWelc.wav]

 

D41D require uLaw saund files to be used:

 

Please see:

 

http://www.katalinatech.com/suppRecomHardware.htm

 

And download the uLaw sound files from:

 

ftp://ftp.katalina.com.au/voice%20MuLaw%2...8bit%20Mono.zip

 

This zip file contains also replacement sound files for all demo scripts - and hence includes VmailSysWelc.wav in uLaw format.

 

Unzip the file and replace the VmailSysWelc.wav currently installed on your system with the new one...

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