Different Acting For Inbound And Outbound?

[Guest Jack_VR]

Hi There,

 

We have 2 scripts for inbound and outbound calls. In these 2 scripts, we use one same module to play a welcome message then goto the recording module, but the thing is:

 

it works fine in outbound script, people can leave msg after the welcome msg finished.

 

But it doesn't work in inbound script, it doesn't goto the recording module, it stays there doing nothing. The log file gives something about it like this:

 

124456.17 9 play end current play (playid=317923)

124456.17 9 ScriptEventCode 8001 iLineState=1100

124456.17 9 LsPlayMsg EV_PLAY_FINISHED

124456.17 9 ignoring EV_PLAY_FINISHED as EV_TIMEOUT_REPLAYMSG set in timers - looks like we are replaying TTS sound file

 

BTW, we have nothing in the inputbox of Text to speak area.

 

What's wrong with it?

 

Regards,

Jack

[SupportTeam]

Please post a trace capturing the entire call.

 

Which version of VG are you using?

[Guest Jack_VR]

Hi there,

 

We've solved this problem by searching this forum and downloading the patch you guys posted on.

 

But based on that, I'm thinking something like this:

 

Is it a good idea that you guys can post one pinned topic on the top of the forum which has the latest patch you have ? Then we don't need to search the whole forum to find out how many patches you have and find out which one is the one we need, ...

 

It's just a suggestion, FYI.

 

Regards,

Jack