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Voiceguide Hangs Up After Transfering

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Hi

 

We just switched to a new pbx and since then we have not been able to do blind transfers.

 

The operador phone rings just ONCE, and when she picks up the receiver there's nothing. Then we read in the voiceguide monitor that it has just hang up the call. Curiously though, if the operator then dials 0 to get an external line, then she can talk to the customer who's still waiting there.

 

We tried to adjust the flash time in the pbx but that did not seem to make any difference. I'm sending below the log ok?

 

Thank you for your help.

 

000252.94 6 devstate NUMCALLS 0 0

000252.99 6 tapi callstate OFFERING 66014 0 4

000253.02 6 rv clear

000253.06 6 answer the call at 6/20/2007 12:02:53 AM

000253.10 6 lineAnswer(66014) => 66134

000253.15 6 ev Lev_CallerID [,,0000]

000253.19 6 rv lg add [DNIS]{0000}

000253.23 6 callinfo CALLEDID

000253.27 6 callinfo ORIGIN

000253.48 6 ring 0

000253.70 6 tapi callstate CONNECTED 66014 1 0

000253.73 6 callstate CONNECTED 66014,1,0

000253.77 6 WorkingModeTAPI@Connected=

000253.81 6 WorkingModeScript@Connected=

000253.85 6 Inband detection not enabled

000253.88 6 startLoadedVgs at 6/20/2007 12:02:53 AM, script interpretor VgMulti v5.2.5049 3

000253.92 6 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\kviar\}

000253.95 6 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\kviar}

000253.99 6 rv lg add [$RV_STARTTIME]{6/20/2007 12:02:53 AM}

000254.02 6 rv lg add [$RV_DEVICEID]{6}

000254.06 6 rv lg add [$RV_CIDNAME]{}

000254.10 6 rv ns add [PathApp]{c:\Program Files\VoiceGuide\}

000254.14 6 rv lg add [$RV_CIDNUMBER]{}

000254.17 6 rv lg add [$RV_DNIS]{0000}

000254.21 6 rv lg add [DNIS]{0000}

000254.25 6 tapi Reply (LineEvReply) ok 66134 0 LineCallState=CONNECTED

000254.29 6 callinfo MONITORMODES

000254.46 dial start any summary:|6:hc>0|

000254.50 6 timer clear

000254.53 6 state [Verifica bozo] Running vb script:[gravadados.vgs]

000314.82 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

000314.87 6 tapi Reply (LineEvReply) ok 66031 0 LineCallState=IDLE

000314.92 6 timer clear

000314.95 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

000441.27 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

000441.34 6 tapi Reply (LineEvReply) ok 65844 0 LineCallState=IDLE

000441.38 6 timer clear

000441.45 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

001219.91 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

001219.96 6 tapi Reply (LineEvReply) ok 65997 0 LineCallState=IDLE

001220.03 6 timer clear

001220.06 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

001435.31 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

001435.36 6 tapi Reply (LineEvReply) ok 66510 0 LineCallState=IDLE

001435.55 6 timer clear

001435.74 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

001724.33 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

001724.37 6 tapi Reply (LineEvReply) ok 66493 0 LineCallState=IDLE

001724.41 6 timer clear

001724.46 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

002828.89 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

002828.93 6 tapi Reply (LineEvReply) ok 66220 0 LineCallState=IDLE

002828.97 6 timer clear

002829.00 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

003425.14 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

003425.31 6 tapi Reply (LineEvReply) ok 66016 0 LineCallState=IDLE

003425.38 6 timer clear

003425.42 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

003859.33 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

003859.38 6 tapi Reply (LineEvReply) ok 65777 0 LineCallState=IDLE

003859.43 6 timer clear

003859.46 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

095458.18 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

095458.22 6 tapi Reply (LineEvReply) ok 65998 0 LineCallState=IDLE

095458.27 6 timer clear

095458.30 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

095801.52 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

095801.60 6 tapi Reply (LineEvReply) ok 65674 0 LineCallState=IDLE

095801.68 6 timer clear

095801.75 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

100258.10 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

100258.19 6 tapi Reply (LineEvReply) ok 66238 0 LineCallState=IDLE

100259.11 6 timer clear

100259.18 6 state [Gravar dados da ligação] Running vb script:[gravadados.vgs]

101528.19 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\kviar\gravadados.vgs at idx=2

101528.26 6 tapi Reply (LineEvReply) ok 66358 0 LineCallState=IDLE

101528.33 6 timer clear

101528.38 6 state [Gravar dados da ligação] Running VB Script...

101528.52 6 rv replace start (strlen>500)

101528.59 6 rv ns [PathSysVoice]{c:\Program Files\VoiceGuide\system\voice\}[PathApp]{c:\Program Files\VoiceGuide\}[PathDataVm]{c:\Program Files\VoiceGuide\data\}[PathVgSys]{c:\Program Files\VoiceGuide\system\}[DNIS]{0000}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\kviar\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\kviar}[$RV_STARTTIME]{6/20/2007 10:14:57 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{c:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{0000}[DNIS]{0000}[numeroregistro]{2192637666}[dataehora]{6/20/2007 10:15:00 AM}[Verifica bozo_ResultReturn]{success}[Horario comercial]{1}[Hangup Time]{6/20/2007 10:15:27 AM}

101528.71 6 eng run vbs [wscript "c:\Program Files\VoiceGuide\temp\vbs_6_2_0620101528.vbs" //I] copy of script in: vbs_6_2_0620101528.vbs

101528.95 6 Run Script waiting. iRunWait=1 (shellid=1000, process=308)

101529.02 6 timer set 1 EV_TIMEOUT_CHECKONSTATE

101529.66 6 cl RvGet RV[numeroregistro]

101529.76 6 rv replace start: [$RV[numeroregistro]]

101529.83 6 rv ns [PathSysVoice]{c:\Program Files\VoiceGuide\system\voice\}[PathApp]{c:\Program Files\VoiceGuide\}[PathDataVm]{c:\Program Files\VoiceGuide\data\}[PathVgSys]{c:\Program Files\VoiceGuide\system\}[DNIS]{0000}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\kviar\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\kviar}[$RV_STARTTIME]{6/20/2007 10:14:57 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{c:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{0000}[DNIS]{0000}[numeroregistro]{2192637666}[dataehora]{6/20/2007 10:15:00 AM}[Verifica bozo_ResultReturn]{success}[Horario comercial]{1}[Hangup Time]{6/20/2007 10:15:27 AM}

101529.91 6 rv replace end: [2192637666]

101529.98 6 cl RvGet RV[dataehora]

101530.04 6 rv replace start: [$RV[dataehora]]

101530.27 6 rv ns [PathSysVoice]{c:\Program Files\VoiceGuide\system\voice\}[PathApp]{c:\Program Files\VoiceGuide\}[PathDataVm]{c:\Program Files\VoiceGuide\data\}[PathVgSys]{c:\Program Files\VoiceGuide\system\}[DNIS]{0000}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\kviar\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\kviar}[$RV_STARTTIME]{6/20/2007 10:14:57 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{c:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{0000}[DNIS]{0000}[numeroregistro]{2192637666}[dataehora]{6/20/2007 10:15:00 AM}[Verifica bozo_ResultReturn]{success}[Horario comercial]{1}[Hangup Time]{6/20/2007 10:15:27 AM}

101530.36 6 rv replace end: [6/20/2007 10:15:00 AM]

101530.86 6 cl RvGet RV[Horario comercial]

101530.93 6 rv replace start: [$RV[Horario comercial]]

101530.98 6 rv ns [PathSysVoice]{c:\Program Files\VoiceGuide\system\voice\}[PathApp]{c:\Program Files\VoiceGuide\}[PathDataVm]{c:\Program Files\VoiceGuide\data\}[PathVgSys]{c:\Program Files\VoiceGuide\system\}[DNIS]{0000}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\kviar\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\kviar}[$RV_STARTTIME]{6/20/2007 10:14:57 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{c:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{0000}[DNIS]{0000}[numeroregistro]{2192637666}[dataehora]{6/20/2007 10:15:00 AM}[Verifica bozo_ResultReturn]{success}[Horario comercial]{1}[Hangup Time]{6/20/2007 10:15:27 AM}

101531.07 6 rv replace end: [1]

101531.18 6 cl RvGet RV[Enviar ligação a operadora]

101531.25 6 rv replace start: [$RV[Enviar ligação a operadora]]

101531.32 6 rv ns [PathSysVoice]{c:\Program Files\VoiceGuide\system\voice\}[PathApp]{c:\Program Files\VoiceGuide\}[PathDataVm]{c:\Program Files\VoiceGuide\data\}[PathVgSys]{c:\Program Files\VoiceGuide\system\}[DNIS]{0000}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\kviar\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\kviar}[$RV_STARTTIME]{6/20/2007 10:14:57 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{c:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{0000}[DNIS]{0000}[numeroregistro]{2192637666}[dataehora]{6/20/2007 10:15:00 AM}[Verifica bozo_ResultReturn]{success}[Horario comercial]{1}[Hangup Time]{6/20/2007 10:15:27 AM}

101531.39 6 rv replace end: []

101531.76 6 timer fired EV_TIMEOUT_CHECKONSTATE

101531.82 6 ScriptEventCode 9007 iLineState=1501

101531.89 6 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

101531.96 6 task completed (shellid=1000, process=308) vgm=28, iRunWait=1, iRunWait_ExeResult_NextVgm=0

101532.05 6 No information returned from program to VG (no VGRUNRESULT_6.TXT or SHLRESLT.TXT)

101532.20 6 rv lg add [Hangup Time]{6/20/2007 10:15:32 AM}

101532.27 6 state Hanging up call... [WaitTillFinished - next module not specified]

101532.33 6 HangupCall_Common Mode=AfterHangupRun

101532.40 6 WriteToLogFiles_CurrScriptOnly start

101532.55 WriteToLogFiles_DoWrite start (C:\Program Files\VoiceGuide\Scripts\kviar\gravadados)

101532.63 6 ReinitTelephony due to IDLE

101532.76 6 tapic lineDeallocateCall(MainCall:65606) 0

101533.25 6 lineOpen(6)=>

101533.32 6 state Waiting for a call...

101533.39 6 LineHandle=66221

101533.55 6 ClearCallHandle called from ReinitAtIdle

101533.62 6 amchk set AMdet=False in Reinit@idle

101533.69 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

101533.77 dial start any summary:|6:rdy=0|

101537.29 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

101537.30 6 ScriptEventCode 9013 iLineState=900

101538.11 dial start any summary:|6:idx=0|

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We just switched to a new pbx and since then we have not been able to do blind transfers.

 

The operador phone rings just ONCE, and when she picks up the receiver there's nothing.

Quite possibly this PBX does not allow the party transferring the call to hangup before the recipient of the call answers the call.

 

Have you tried doing "announced" and "monitored" hookflash transfers?

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