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Telephony Card For Tranferring


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#1 SupportTeam 30 January 2003 - 01:23 PM

I recently just bought interactive voice guide. At first I bought a voice modem, not knowing that it would be unable to transfer calls, my mistake. Now so i don't make the same mistake again i've decided to ask questions. Transfering calls is a must for the business. I was wondering what telephony or dialogic card I should by to be able to make the program do what i need it to do.

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For call transfer applications I'd stongly recommend using a Dialogic card. the entry level card is a D4PCI - its about US$500 - please see
http://www.katalina....comHardware.htm
for a list of some places where you can buy it..

What PBX do you have? Do you know if a simple hookflash call transfer from it's analog extension will work?
You will need to find out the length of the hookflash so that you may set the Dialogic card appropriately.


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okay, I've decided i'm very new to this, so your telling me i need some kinda pbx? what is a pbx? i won't be able to make the Interactive Voice Guide without one? or i just won't be able to transfer call? so again what is a pbx? do i need to buy one? if yes, from where? Does my internet connection of 56k matter? any answers would just be great!

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A PBX stands for Private Branch Exchange (business telephone system) and the good news is you shouldn't need one if you have either 3-way calling or Centrex. You will need a Dialogic D4PCI card properly installed and configured with about a 500-750 Msec. flash time.

Sometimes a little expermenting is needed so calls don't get hung up on or locked up and stay on the line. Seeing your only using one line with 3-way calling this shouldn't be too hard to accomplish.