Guest zackrspv Report post Posted 01/31/2004 01:45 AM Hello. We are wanting to upload all of our voice messages to our support site; this will enable us to provide support even when away from our working point. however, this is the message we keep getting when upload commences: VoiceGuide FTP ERROR DURING UPLOAD: 550 ftp_14_0130174237_1_0_5418998788_.wav: Permission Denied File not uploaded: This is not possible as our credentials on the server are working just fine. here is the trace log: 174206.84 0 callstate OFFERING 66190 0 4 174206.84 0 Could not obtain handle to kill process. (new call) 3476, 860 174206.84 0 Answer the call at 1/30/2004 5:42:06 PM 174206.84 0 lineAnswer(66190) => 66465 174206.84 0 ring 1 174206.84 0 callstate ACCEPTED 66190 0 0 174208.11 0 Lev_CallerID [5418998788,COPPER CAULDRON] 174208.11 0 Lev_CallerID [5418998788,COPPER CAULDRON] 174211.13 0 tapi Reply (LineEvReply) ok 66465 0 174211.14 0 callstate CONNECTED 66190,0,0 174211.14 0 WorkingModeTAPI@Connected= 174211.14 0 WorkingModeScript@Connected= 174211.14 0 Inband detection not enabled 174211.14 0 StartLoadedVgs at 1/30/2004 5:42:11 PM 174211.14 0 [Main Menu] Playing 174211.14 0 [Main Menu] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\main.wav) 174211.19 0 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\main.wav] 174211.19 0 RunModule PLAY end 174215.52 0 dtmf 4 (66190,52,2) 174215.52 0 LsPlayMsg 4 174216.17 0 PlaySoundStop ok 174216.17 0 [VMBBhoursbb] Evaluate [($RV_DAY >= 1) and ($RV_DAY <= 5) and ( (($RV_HOUR >= 9) and ($RV_HOUR <= 17)) or (($RV_HOUR = 8) and ($RV_MINUTE >= 30)) or (($RV_HOUR = 17) and ($RV_MINUTE < 30)) )] 174216.17 0 RVreplace start (strlen>100) 174216.17 0 .Eval((5 >= 1) and (5 <= 5) and ( ((17 >= 9) and (17 <= 17)) or ((17 = 8) and (42 >= 30)) or ((17 = 17) and (42 < 30)) )) 174216.17 0 Eval Expr result:[True] 174216.19 0 [bB TransferPause] Playing 174216.19 0 [bB TransferPause] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\tpetransferpause.wav) 174216.22 0 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\tpetransferpause.wav] 174216.23 0 RunModule PLAY end 174219.16 0 dtmf 4 (66190,52,2) 174219.16 0 LsPlayMsg 4 174219.97 0 PlaySoundStop ok 174219.97 0 [bB Transfer] Playing 174219.97 0 [bB Transfer] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\bbtxfr.wav) 174220.02 0 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\bbtxfr.wav] 174220.02 0 RunModule PLAY end 174234.28 0 Play End line[0] (id=28125) 174234.28 0 LsPlayMsg EV_PLAY_FINISHED 174235.28 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 174235.28 0 voicemail used: Scripted 174235.28 0 stack idx=1 174235.28 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgs at idx=1 174235.28 0 [VmLmStart] Running vb script:[VmLmHangup.vgs] 174247.23 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=3 174247.23 0 [VmLmHangup_ForwardLastMsg] Running VB Script... 174247.25 0 RVreplace start (strlen>100) 174247.27 0 Run Script waiting... (shellid=1496, process=940) 174247.27 0 tapi Reply (LineEvReply) ok 65815 0 174247.28 0 tapi Reply (LineEvReply) ok 66173 0 174247.33 0 cl Vm_VmbConfig_Get 14, MsgLenMin 174247.33 0 vm RecLen100ms=60, MinLength for VMB14=1 174247.33 0 cl Vm_ForwardMsg 0, 14, C:\Program Files\VoiceGuide\data\VmSave\14_0130174237_1_0_5418998788_.wav 174247.33 0 vm frwrd vmb 14 174247.33 0 vm ftp upload start 174247.33 0 RVreplace start (strlen>100) 174247.36 0 vm ftp upload started [wscript "C:\Program Files\VoiceGuide\data\vbs_0_ftp_14_0130174237_1_0_5418998788__wav.vbs" //I //T:3600] 174247.36 0 RVreplace start: [Voicemail received from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN on $RV_DATE $RV_MONTHNAME] 174247.36 0 RVreplace end: [Voicemail received from COPPER CAULDRON, 5418998788 at 17:42 on 30 January] 174247.38 0 RVreplace start (strlen>100) 174247.38 0 vm frwrd vmb 14 email to zackrspv@yahoo.com (wav attached) 174247.38 0 vm frwrd vmb 14 end 174247.41 0 cl Run_ResultReturn >>success<< 174247.41 0 path {success} not found 174247.41 0 Hanging up call... [RunResultReturn could not find module...] 174247.41 0 HangupCall_Common Mode=AfterHangupRun 174247.41 0 ReinitTelephony due to IDLE start 174247.42 0 tapic lineDeallocateCall(MainCall:66190) 0 174248.06 0 lineOpen(0) => 0 174248.06 0 Waiting for a call... 174248.06 0 lineOpen(0)LineHandle=65644 174343.63 0 vm ftp result {C:\Program Files\VoiceGuide\data\VmSave\ftp_14_0130174237_1_0_5418998788_.wav}:VoiceGuide FTP ERROR DURING UPLOAD: 550 ftp_14_0130174237_1_0_5418998788_.wav: Permission deniedFile not uploaded: Any help would be greatly appriciated Phillip Share this post Link to post
SupportTeam Report post Posted 01/31/2004 02:19 AM To better see why the FTP upload is failing please edit the file vm_ftp.vbs in VoiceGuide's \system\vm\ subdirectory. Find the section which is: 'InFile : Temporary file - stores FTP commands to execute InFile = fso.GetSpecialFolder(TemporaryFolder) & "\" & fso.GetTempName Set ftp = fso.OpenTextFile(InFile, 2, True) 'OutFile : Temporary file - stores FTP responses OutFile = fso.GetSpecialFolder(TemporaryFolder) & "\" & fso.GetTempName and change it to: 'InFile : Temporary file - stores FTP commands to execute InFile = "c:\ftp_cmds.txt" Set ftp = fso.OpenTextFile(InFile, 2, True) 'OutFile : Temporary file - stores FTP responses OutFile = "c:\ftp_results.txt" As you can see from above this will let you see exactly what commands are sent to ftp.exe (c:\ftp_cmds.txt) and what responses ftp.exe gave (c:\ftp_results.txt) This allows you to try repeating the upload yourself using the following command at the command prompt: ftp -i -s c:\ftp_cmds.txt > c:\ftp_results.txt After doing your testing change the vm_ftp.vbs back to what it was originally (else multiple lines will not be able to ftp at the same time...) Share this post Link to post
Guest Phillipr Report post Posted 01/31/2004 09:29 PM Hello. I modified the file as you requested, however the ftp -i command is not a valid ftp.exe command, or at the very least is NOT listed in the help section for ftp.exe. As it stands, even AFTER modifying the file and running the script again, it still failed. T/S Log: 132655.42 0 callstate OFFERING 65921 0 4 132655.42 0 Could not obtain handle to kill process. (new call) 3704, 1236 132655.42 0 Answer the call at 1/31/2004 1:26:55 PM 132655.42 0 lineAnswer(65921) => 66398 132655.42 0 ring 1 132655.42 0 callstate ACCEPTED 65921 0 0 132656.69 0 Lev_CallerID [5418998788,COPPER CAULDRON] 132656.69 0 Lev_CallerID [5418998788,COPPER CAULDRON] 132659.72 0 tapi Reply (LineEvReply) ok 66398 0 132659.72 0 callstate CONNECTED 65921,0,0 132659.72 0 WorkingModeTAPI@Connected= 132659.72 0 WorkingModeScript@Connected= 132659.73 0 Inband detection not enabled 132659.73 0 StartLoadedVgs at 1/31/2004 1:26:59 PM 132659.73 0 [Main Menu] Playing 132659.73 0 [Main Menu] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\main.wav) 132659.77 0 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\main.wav] 132659.77 0 RunModule PLAY end 132702.55 0 dtmf 2 (65921,50,2) 132702.55 0 LsPlayMsg 2 132703.09 0 PlaySoundStop ok 132703.11 0 [TCC] Playing 132703.11 0 [TCC] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\tpetransferpause.wav) 132703.14 0 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\tpetransferpause.wav] 132703.14 0 RunModule PLAY end 132704.83 0 dtmf 4 (65921,52,2) 132704.83 0 LsPlayMsg 4 132705.64 0 PlaySoundStop ok 132705.64 0 [TCCFailABH] Playing 132705.64 0 [TCCFailABH] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\tccfailabh.wav) 132705.69 0 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\tccfailabh.wav] 132705.69 0 RunModule PLAY end 132718.80 0 Play End line[0] (id=113796) 132718.80 0 LsPlayMsg EV_PLAY_FINISHED 132718.80 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 132718.80 0 voicemail used: Scripted 132718.80 0 stack idx=1 132718.80 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgs at idx=1 132718.80 0 [VmLmStart] Running vb script:[VmLmHangup.vgs] 132727.80 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=3 132727.80 0 tapi Reply (LineEvReply) ok 66177 0 132727.80 0 [VmLmHangup_ForwardLastMsg] Running VB Script... 132727.80 0 RVreplace start (strlen>100) 132727.83 0 Run Script waiting... (shellid=2240, process=964) 132727.83 0 tapi Reply (LineEvReply) ok 66417 0 132727.88 0 cl Vm_VmbConfig_Get 12, MsgLenMin 132727.88 0 vm RecLen100ms=30, MinLength for VMB12=1 132727.89 0 cl Vm_ForwardMsg 0, 12, C:\Program Files\VoiceGuide\data\VmSave\12_0131132721_1_0_5418998788_.wav 132727.89 0 vm frwrd vmb 12 132727.89 0 vm ftp upload start 132727.89 0 RVreplace start (strlen>100) 132727.92 0 vm ftp upload started [wscript "C:\Program Files\VoiceGuide\data\vbs_0_ftp_12_0131132721_1_0_5418998788__wav.vbs" //I //T:3600] 132727.92 0 RVreplace start: [Voicemail received from $RV_CIDNAME, $RV_CIDNUMBER at $RV_HOUR:$RV_NN on $RV_DATE $RV_MONTHNAME] 132727.92 0 RVreplace end: [Voicemail received from COPPER CAULDRON, 5418998788 at 13:27 on 31 January] 132727.92 0 RVreplace start (strlen>100) 132727.92 0 vm frwrd vmb 12 email to zackrspv@yahoo.com (wav attached) 132727.92 0 vm frwrd vmb 12 end 132727.94 0 cl Run_ResultReturn >>success<< 132727.94 0 path {success} not found 132727.94 0 Hanging up call... [RunResultReturn could not find module...] 132727.94 0 HangupCall_Common Mode=AfterHangupRun 132727.94 0 ReinitTelephony due to IDLE start 132727.97 0 tapic lineDeallocateCall(MainCall:65921) 0 132728.61 0 lineOpen(0) => 0 132728.61 0 Waiting for a call... 132728.61 0 lineOpen(0)LineHandle=65543 132735.23 0 vm ftp result {C:\Program Files\VoiceGuide\data\VmSave\ftp_12_0131132721_1_0_5418998788_.wav}:VoiceGuide FTP ERROR DURING UPLOAD: 550 ftp_12_0131132721_1_0_5418998788_.wav: Permission deniedFile not uploaded: 132739.88 0 btn Hangup on line 0 132739.88 0 Hanging up call... 132739.88 0 RecSoundStop ok 132739.88 0 PlaySoundStop ok 132739.88 0 HangupCall : lCallHandle& = 0 - lets close and open line 132739.88 0 ReinitTelephony due to IDLE start 132740.50 0 lineOpen(0) => 0 132740.50 0 Waiting for a call... 132740.50 0 lineOpen(0)LineHandle=65973 132740.50 0 Waiting for a call... 132740.50 0 fnHangupCall end Contents of txt file: Text file NOT found. Share this post Link to post
SupportTeam Report post Posted 02/01/2004 06:50 AM If the vm_ftp.vbs was modified to use c:\ftp_cmds.txt and c:\ftp_results.txt instead of the temporary files then these two files should have been created in "C:\"... You can confirm what files are getting created for the ftp task by looking at the VB SCript which was ran to start the ftp - the line in the VG Debug Log indicates the filename of the VB Script file used: 132727.92 0 vm ftp upload started [wscript "C:\Program Files\VoiceGuide\data\vbs_0_ftp_12_0131132721_1_0_5418998788__wav.vbs" //I //T:3600] Can you please modify the vm_ftp.vbs and post the files c:\ftp_cmds.txt and c:\ftp_results.txt - the ftp upload log is in c:\ftp_results.txt and the list of commands used will in ftp session be in c:\ftp_cmds.txt Which version of Windows are you using? Win2000 and XP allow the "-i" option as part of the command. Here is the printout fro running "ftp -?" on a Win2000 system: C:\>ftp -? Transfers files to and from a computer running an FTP server service (sometimes called a daemon). Ftp can be used interactively. FTP [-v] [-d] [-i] [-n] [-g] [-s:filename] [-a] [-w:windowsize] [-A] [host] -v Suppresses display of remote server responses. -n Suppresses auto-login upon initial connection. -i Turns off interactive prompting during multiple file transfers. -d Enables debugging. -g Disables filename globbing (see GLOB command). -s:filename Specifies a text file containing FTP commands; the commands will automatically run after FTP starts. -a Use any local interface when binding data connection. -A login as anonymous. -w:buffersize Overrides the default transfer buffer size of 4096. host Specifies the host name or IP address of the remote host to connect to. Notes: - mget and mput commands take y/n/q for yes/no/quit. - Use Control-C to abort commands. C:\> Share this post Link to post
jjkul Report post Posted 09/01/2005 02:41 AM I had the same problem also. I have the 5.2.5003 version. My file vm_ftp.vbs showed, (lines numbered for show purposes only) 1 'InFile : stores FTP commands to execute 2 'InFile = fso.GetSpecialFolder(TemporaryFolder) & "\" & fso.GetTempName 3 InFile = "$RV[PathDataVm]" & "vm_ftp_cmd_$RV_MM$RV_DD$RV_HH$RV_NN$RV_SS_$RV_LINEID.txt" Set ftpcmds = fso.OpenTextFile(InFile, ForWriting, True) 1 'OutFile : stores FTP responses 2 'OutFile = fso.GetSpecialFolder(TemporaryFolder) & "\" & fso.GetTempName 3 OutFile = "$RV[PathDataVm]" & "vm_ftp_ret_$RV_MM$RV_DD$RV_HH$RV_NN$RV_SS_$RV_LINEID.txt" 4 OutFile_SaveLog = "$RV[PathApp]" & "log\$RV_MM$RV_DDftp.txt" the 3rd line in each paragraph was uncommented orginally. I just commented the 3rd line and uncommented the 2nd. it works fine now. 1 'InFile : stores FTP commands to execute 2 InFile = fso.GetSpecialFolder(TemporaryFolder) & "\" & fso.GetTempName 3 'InFile = "$RV[PathDataVm]" & "vm_ftp_cmd_$RV_MM$RV_DD$RV_HH$RV_NN$RV_SS_$RV_LINEID.txt" Set ftpcmds = fso.OpenTextFile(InFile, ForWriting, True) 1 'OutFile : stores FTP responses 2 OutFile = fso.GetSpecialFolder(TemporaryFolder) & "\" & fso.GetTempName 3 'OutFile = "$RV[PathDataVm]" & "vm_ftp_ret_$RV_MM$RV_DD$RV_HH$RV_NN$RV_SS_$RV_LINEID.txt" 4 OutFile_SaveLog = "$RV[PathApp]" & "log\$RV_MM$RV_DDftp.txt" Share this post Link to post
jjkul Report post Posted 09/05/2005 02:30 PM Dont change this FTP file!!! If you read http://voiceguide.com/forums/index.php?sho...t=0entry13188, i was having a problem with the buttons not working in VG. Well after reinstalling the OS, VG worked fine, but the FTP was not working as dicussed in this topic. So i commented & uncommented as i said, then the buttons stopped working again. I put it back to the way it was orginally, and it the buttons in VG have the same error. or dont work. Confused?! Share this post Link to post
SupportTeam Report post Posted 09/06/2005 05:05 AM Perhaps you have some Windows' permission restrictions here... Are you logged in with Administrator privileges? Share this post Link to post
