We have VoiceGuide running as our IVR using Dialogic D/600 JCT for inbound calls, and all is working very well.
In our office, we also have a separate BT PBX for our normal office inbound/outbound calls for staff. This is separate to the IVR.
Im now wonderng if its possible, to merge both, ie setup a system to use VoiceGiude for our outbound office calls for staff etc.
My question are......
Is it possible to use VoiceGuide for outbound calls?
Is it best to connect a PBX to VoiceGuide, so staff use the PBX handsets to make an outbound call. This then connects to the PBX, which connects to VoiceGuide.
Would it be better to purchase IP Phones, that could plug into VoideGuide.
Im sure this question has been asked many times before, so I apologise!!! Im just after as much info as possible as the best way to implement such a system.
Has anybody else implemented this type of system? What hardware (handsets/PBX) did you use?