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Web Service Module Not Working

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#1 yona 29 May 2015 - 03:15 AM

Web Service Module is not working.


I'm trying sample given in your help:

HTP GET Request  [old link removed]

This doesn't run and the call hangs up.
CallEvents.txt shows:
120041.421|state|<offered> : cid=13476837830@ , dnis=16465701641@ss.callcentric.com connected|||||0|0|0|0
120041.424|state|[Web Service 2] Web Service Call|||||0|0|0|0
120041.425|state|Hanging up... [NotSupported]|||||0|0|0|0
I'm currently using:

VoiceGuide v7 Professional

vgEngine version : 7.4.5268.24964 (RELEASE Build)

Any help on this?
Thank you

#2 SupportTeam 29 May 2015 - 06:56 AM

Could you please post the vgEngine trace that captures  the system startup and the call during which the Web Service module is used.


We can then see what happened during the call and advise.


Please .ZIP up the trace files before posting.

#3 yona 29 May 2015 - 07:59 AM

File attched

#4 SupportTeam 29 May 2015 - 09:33 AM

Please update your system to the latest version of VoiceGuide v7:


[old link removed]


And post traces as before if you still encounter any issues.



To change from one release of VoiceGuide v7 to another:


1. Stop VoiceGuide service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs.

2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).

3. Start VoiceGuide service.


Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, userinfo.lic) and will not remove any of users script or sound files, and will not remove any log files etc.

Please note however that the local SQLite outdial database will be re-initialized. If you are using the local SQLite outdial database and have any queued outgoing calls that you would like to keep then this database should be backed up first.

#5 yona 03 June 2015 - 07:03 AM

Thanks a lot! 


Working beautifully now!