It looks like the ports that are used to make outgoing call attempts do not have any telephone lines attached to them
You say that at this stage you only have 1 telephone line attached to this 12 port cards, and we can see that there are multiple calls arriving into this system on port 11 - so looks like the telephone line is attached to 'port 11' of the card.
The outgoing call attempts are being made on ports 1 - 4, and the logs show "ALERT Loop current not present. Working phone line not attached" messages on those call attempts.
The version currently installed on this system is not the latest version.
As this is a new system deployment can you please first install the latest version of VoiceGuide on this system (please see our Downloads page) :
To change from one release of VoiceGuide v7 to another:
1. Stop VoiceGuide service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs.
2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).
3. Start VoiceGuide service.
Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, userinfo.lic) and will not remove any of users script or sound files, and will not remove any log files etc.
Please note however that the local SQLite outdial database will be re-initialized. If you are using the local SQLite outdial database and have any queued outgoing calls that you would like to keep then this database should be backed up first.
After updating system to latest version please attach the telephone line to the 1st port on the card. You can test if the telephone line is attached to the first port by placing a call into the system and confirming using the VoiceGuide Line Status Monitor that the call did in fact arrive at the 1st port of the card.
After you have confirmed that the call has arrived at the 1st port of the card then please load one outgoing call. That outgoing call should be made on port 1.
If you still experience problems when that call is made over a functioning telephone line then please post traces as before (please .ZIP up all traces before posting).