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Problem With Capture Entered Number


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#1 Sebastian 23 June 2015 - 10:20 PM

Hi,

 

We have problem with capture enetered number. In script we have "Minimum entered number length" section set to 1 and "Maximum..." set to 2. When we call and chose one digit and wait, VG should go to "on success" path after timeout period, but instead sound file is played again and VG wait to next digit. That means we can't chose only one digit. I send log files with example.

Example connection start at "131810.215 state [ankieta_intro]". (log line 97876)

 

First digit in "Get Number" module chosed:

 

131826.218   7   2   1 state [answer] Number Input 4

 

and VG not waiting to timeout to follow but playing menu prompt once again, then caller means VG not accepted first input and choosing again digit "4" which VG contatenating with first one and make:

 

131850.349   7   2   1 state [answer] Number Input 44

 

 



#2 SupportTeam 24 June 2015 - 08:20 PM

We just set up a quick test to confirm and it looks like there is a problem if the first keypress is done while the announcement message is still playing. If 1st key press is done after message completes playing then it works as expected.

 

We will look into this and post a fixed version soon.

 

 

trace from our test system, keypress after initial sound file has completed playing:

200351.038   6   1   1 state [Get Numbers 1] Number Input
200351.038   6   1   1       PrepareAndPlayWavAndTts start iModuleIdx=12, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=
200351.038   6   1   1       PrepareAndPlayWavAndTTS sPlayFile=0.wav
200351.038   6   1   1 state [Get Numbers 1] Playing wav (0.wav)
200351.038   6   1   1       FindSoundFile start [0.wav]
200351.038   6   1   1 t     timer clear (force=False)
200351.038   6   1   1       q_tel +     cmd_PlayStart 168517 ,C:\ProjectsVgNet\bin\system\voice\0.wav []
200351.038   6   1   1       play  start ok, playId=168517
200351.038   7   1   1       q_tel run   cmd_PlayStart 0 00:00:00 max:1|00:00:00.1830105
200352.011  20   1   1 ev    PlayEnd 1 168517 [0:0:7152]
200352.011  20   1   1       play  end   id=168517 (current id)
200352.011  20   1   1       rvns  add   Get Numbers 1_SoundFileLength|894
200352.011  20   1   1       q_scr +     evScriptEvent 8001 EV_PLAY_FINISHED
200352.011   6   1   1       q_scr run   evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0 [168517|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.0540031
200352.011   6   1   1       se    EV_PLAY_FINISHED 8001  168517|0|0  || LineState=LS_GETNBRS_PLAYWELCOMEMSG
200352.011   6   1   1       LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED
200352.011   6   1   1       path {EV_PLAY_FINISHED} not found
200352.011   6   1   1       iCurrReplayCount=0, iMaxReplayCount=2
200352.011   6   1   1 t     timer set   5 sec : EV_TIMEOUT_REPLAYMSG
200352.836  20   1   1 ev    dtmf 5   (268435458,53,0) ConfOtherLeg=-1
200352.836  20   1   1       q_scr +     evScriptEvent 53 5
200352.836   6   1   1       q_scr run   evScriptEvent sCode=[5] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.0540031
200352.836   6   1   1       se    5 53  0|0|0  || LineState=LS_GETNBRS_RXDIGITS
200352.836   6   1   1       LsGetNbrsRxDigits lCode=53 lCode2Str=5 sCode=5
200352.836   6   1   1 state [Get Numbers 1] Number Input 5
200352.836   6   1   1       path {5} not found
200352.836   6   1   1 t     timer set   6 sec : EV_TIMEOUT_ENTERDATA
200358.377  23   1   1 timer EV_TIMEOUT_ENTERDATA
200358.377  23   1   1       q_scr +     evScriptEvent 9006 EV_TIMEOUT_ENTERDATA
200358.377   6   1   1       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_ENTERDATA] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.0540031
200358.377   6   1   1       se    EV_TIMEOUT_ENTERDATA 9006  0|0|0  || LineState=LS_GETNBRS_RXDIGITS
200358.377   6   1   1       LsGetNbrsRxDigits lCode=9006 lCode2Str=EV_TIMEOUT_ENTERDATA sCode=EV_TIMEOUT_ENTERDATA
200358.377   6   1   1       path {EV_TIMEOUT_ENTERDATA} not found
200358.377   6   1   1 t     timer clear (force=False)
200358.377   6   1   1       rv    add   Get Numbers 1|5
200358.377   6   1   1       path {5} not found
200358.380   6   1   1       FindNextVgmTitleInPathList: next module title is=[Play 8]
200358.380   6   1   1       rvns  add   Get Numbers 1_PathTaken|success
200358.380   6   1   1 t     timer clear (force=False)
200358.380   6   1   1       RunModule start Play, [Play 8], iModuleIdx=13, previous: vgm=12, vgs=1:1
200358.380   6   1   1       [Play 8] VGMTYPE_PLAY run start
200358.383   6   1   1       CheckForAnyPlayActionsAndSetkeysIfNecessary strPaths NULL
200358.383   6   1   1       rvns  add   Play 8_LastPos|0
200358.383   6   1   1       rvns  add   Play 8_ReplayCount|0
200358.383   6   1   1       PrepareAndPlayWavAndTts start iModuleIdx=13, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=
200358.383   6   1   1       PrepareAndPlayWavAndTTS sPlayFile=8.wav
200358.383   6   1   1 state [Play 8] Playing wav (8.wav)

trace from our test system, first keypress interrupts message:

201427.937   6   1   1 state [Get Numbers 1] Number Input
201427.937   6   1   1       PrepareAndPlayWavAndTts start iModuleIdx=6, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=
201427.937   6   1   1       PrepareAndPlayWavAndTTS sPlayFile=C:\Program Files (x86)\VoiceGuide\System\voice\onhold.wav
201427.937   6   1   1 state [Get Numbers 1] Playing wav (C:\Program Files (x86)\VoiceGuide\System\voice\onhold.wav)
201427.937   6   1   1       FindSoundFile start [C:\Program Files (x86)\VoiceGuide\System\voice\onhold.wav]
201427.937   6   1   1 t     timer clear (force=False)
201427.937   6   1   1       q_tel +     cmd_PlayStart 805423 ,C:\Program Files (x86)\VoiceGuide\System\voice\onhold.wav []
201427.937   6   1   1       play  start ok, playId=805423
201427.937   7               q_tel max   count 1
201427.937   7   1   1       q_tel run   cmd_PlayStart 0 00:00:00 max:1|00:00:00
201427.937   6               q_scr max   time  00:00:00.0020001
201427.938   6   1   1       q_scr run   evScriptEvent sCode=[TDX_CST] iActionID=0, crn=10000003 [62879|0|0|0|0][DE_LCON|||||] 00:00:00.0020001 max:1|00:00:00.0020001
201427.938   6   1   1       se    TDX_CST 134  62879|0|0  DE_LCON|| LineState=LS_GETNBRS_PLAYWELCOMEMSG
201427.938   6   1   1       LsGetNbrsPlayWelcMsg EV_UNKNOWN_134,TDX_CST
201427.938   6   1   1       path {TDX_CST} not found
201429.510  20   1   1 ev    dtmf 5   (268435459,53,0) ConfOtherLeg=-1
201429.510  20   1   1       q_scr +     evScriptEvent 53 5
201429.510   6   1   1       q_scr run   evScriptEvent sCode=[5] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0020001
201429.510   6   1   1       se    5 53  0|0|0  || LineState=LS_GETNBRS_PLAYWELCOMEMSG
201429.510   6   1   1       LsGetNbrsPlayWelcMsg 5,5
201429.511   6   1   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
201429.511   6   1   1       play  PlaySoundStop ok
201429.511   7   1   1       q_tel run   cmd_PlayStop 0 00:00:00 max:1|00:00:00
201429.511   6   1   1 state [Get Numbers 1] Number Input 5
201429.511   6   1   1       path {5} not found
201429.511   6   1   1 t     timer set   6 sec : EV_TIMEOUT_ENTERDATA
201429.535  20   1   1 ev    PlayEnd 1 805423 [12359:12359:1918638]
201429.535  20   1   1       play  end   id=805423 (current id)
201429.535  20   1   1       rvns  add   Get Numbers 1_SoundFileLength|239829
201429.535  20   1   1       q_scr +     evScriptEvent 8001 EV_PLAY_FINISHED
201429.535   6   1   1       q_scr run   evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0 [805423|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0020001
201429.535   6   1   1       se    EV_PLAY_FINISHED 8001  805423|0|0  || LineState=LS_GETNBRS_RXDIGITS
201429.535   6   1   1       LsGetNbrsRxDigits lCode=8001 lCode2Str=EV_PLAY_FINISHED sCode=EV_PLAY_FINISHED
201429.535   6   1   1       path {EV_PLAY_FINISHED} not found
201429.536   6   1   1       iCurrReplayCount=0, iMaxReplayCount=2
201429.536   6   1   1 t     timer set   5 sec : EV_TIMEOUT_REPLAYMSG
201433.846  22   1   1 timer EV_TIMEOUT_REPLAYMSG
201433.846  22   1   1       q_scr +     evScriptEvent 9005 EV_TIMEOUT_REPLAYMSG
201433.846   6   1   1       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_REPLAYMSG] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0020001
201433.846   6   1   1       se    EV_TIMEOUT_REPLAYMSG 9005  0|0|0  || LineState=LS_GETNBRS_RXDIGITS
201433.846   6   1   1       LsGetNbrsRxDigits lCode=9005 lCode2Str=EV_TIMEOUT_REPLAYMSG sCode=EV_TIMEOUT_REPLAYMSG
201433.846   6   1   1       path {EV_TIMEOUT_REPLAYMSG} not found
201433.846   6   1   1       PrepareAndPlayWavAndTts start iModuleIdx=6, iPlayFileIdx=1, bMakeTtsFile=False, sSoundFileIs=
201433.846   6   1   1       PrepareAndPlayWavAndTTS sPlayFile=C:\Program Files (x86)\VoiceGuide\System\voice\onhold.wav
201433.846   6   1   1 state [Get Numbers 1] Playing wav (C:\Program Files (x86)\VoiceGuide\System\voice\onhold.wav)
201433.846   6   1   1       FindSoundFile start [C:\Program Files (x86)\VoiceGuide\System\voice\onhold.wav]
201433.847   6   1   1 t     timer clear (force=False)
201433.847   6   1   1       q_tel +     cmd_PlayStart 811335 ,C:\Program Files (x86)\VoiceGuide\System\voice\onhold.wav []
201433.847   6   1   1       play  start ok, playId=811335
201433.847   7   1   1       q_tel run   cmd_PlayStart 0 00:00:00 max:1|00:00:00
201435.330  20   1   1 ev    dtmf 5   (268435459,53,0) ConfOtherLeg=-1
201435.330  20   1   1       q_scr +     evScriptEvent 53 5
201435.330   6   1   1       q_scr run   evScriptEvent sCode=[5] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0020001
201435.330   6   1   1       se    5 53  0|0|0  || LineState=LS_GETNBRS_PLAYWELCOMEMSG
201435.330   6   1   1       LsGetNbrsPlayWelcMsg 5,5
201435.330   6   1   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
201435.330   6   1   1       play  PlaySoundStop ok
201435.330   6   1   1 state [Get Numbers 1] Number Input 55
201435.330   6   1   1       path {55} not found
201435.330   6   1   1       q_scr +     evScriptEvent 35 #
201435.330   6   1   1       q_scr run   evScriptEvent sCode=[#] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00.0020001
201435.330   6   1   1       se    # 35  0|0|0  || LineState=LS_GETNBRS_RXDIGITS
201435.330   6   1   1       LsGetNbrsRxDigits lCode=35 lCode2Str=# sCode=#
201435.330   6   1   1 t     timer clear (force=False)
201435.330   6   1   1       rv    add   Get Numbers 1|55
201435.330   6   1   1       path {55} not found
201435.330   6   1   1       FindNextVgmTitleInPathList: next module title is=[Play 8]
201435.330   7   1   1       q_tel run   cmd_PlayStop 0 00:00:00 max:1|00:00:00
201435.331   6   1   1       rvns  add   Get Numbers 1_PathTaken|success
201435.331   6   1   1 t     timer clear (force=False)
201435.331   6   1   1       RunModule start Play, [Play 8], iModuleIdx=15, previous: vgm=6, vgs=2:2
201435.331   6   1   1       [Play 8] VGMTYPE_PLAY run start
201435.331   6   1   1       CheckForAnyPlayActionsAndSetkeysIfNecessary strPaths NULL
201435.331   6   1   1       rvns  add   Play 8_LastPos|0
201435.331   6   1   1       rvns  add   Play 8_ReplayCount|0
201435.331   6   1   1       PrepareAndPlayWavAndTts start iModuleIdx=15, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=
201435.331   6   1   1       PrepareAndPlayWavAndTTS sPlayFile=8.wav
201435.331   6   1   1 state [Play 8] Playing wav (8.wav)

trace from your system:

    Line 100550: 131817.083   7   2   1 state [answer] Number Input
    Line 100551: 131817.083   7   2   1       PrepareAndPlayWavAndTts start iModuleIdx=737, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=
    Line 100552: 131817.083   7   2   1       rv    replace start [C:\Program Files (x86)\VoiceGuide\Scripts\manager\$RV[manager]\ankieta$RV[pytanie].wav]
    Line 100553: 131817.083   7   2   1       rv    replace end   [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav]
    Line 100554: 131817.083   7   2   1       PrepareAndPlayWavAndTTS sPlayFile=C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav
    Line 100555: 131817.083   7   2   1 state [answer] Playing wav (C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav)
    Line 100556: 131817.083   7   2   1       FindSoundFile start [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav]
    Line 100557: 131817.084   7   2   1 t     timer clear (force=False)
    Line 100558: 131817.084   7   2   1       q_tel +     cmd_PlayStart -572006 ,C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav []
    Line 100559: 131817.084   7   2   1       play  start ok, playId=-572006
    Line 100560: 131817.084   8   2   1       q_tel run   cmd_PlayStart 0 00:00:00 max:16|00:00:00.3640208
    Line 102061: 131826.217  21   2   1 ev    dtmf 4   (48234511,52,0) ConfOtherLeg=-1
    Line 102062: 131826.217  21   2   1       q_scr +     evScriptEvent 52 4
    Line 102063: 131826.217   7   2   1       q_scr run   evScriptEvent sCode=[4] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:17|00:00:20.0351459
    Line 102064: 131826.217   7   2   1       se    4 52  0|0|0  || LineState=LS_GETNBRS_PLAYWELCOMEMSG
    Line 102065: 131826.217   7   2   1       LsGetNbrsPlayWelcMsg 4,4
    Line 102066: 131826.217   7   2   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
    Line 102067: 131826.217   7   2   1       play  PlaySoundStop ok
    Line 102068: 131826.218   7   2   1 state [answer] Number Input 4
    Line 102069: 131826.218   7   2   1       path {4} not found
    Line 102070: 131826.218   7   2   1 t     timer set   2 sec : EV_TIMEOUT_GOTOMODULE
    Line 102071: 131826.218   8   2   1       q_tel run   cmd_PlayStop 0 00:00:00.0010000 max:16|00:00:00.3640208
    Line 102072: 131826.237  21   2   1 ev    PlayEnd 2 -572006 [72632:72632:137134]
    Line 102073: 131826.237  21   2   1       play  end   id=-572006 (current id)
    Line 102074: 131826.237  21   2   1       rvns  add   answer_SoundFileLength|17141
    Line 102075: 131826.237  21   2   1       q_scr +     evScriptEvent 8001 EV_PLAY_FINISHED
    Line 102076: 131826.237   7   2   1       q_scr run   evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0 [-572006|0|0|0|0][|||||] 00:00:00 max:17|00:00:20.0351459
    Line 102077: 131826.237   7   2   1       se    EV_PLAY_FINISHED 8001  -572006|0|0  || LineState=LS_GETNBRS_RXDIGITS
    Line 102078: 131826.237   7   2   1       LsGetNbrsRxDigits lCode=8001 lCode2Str=EV_PLAY_FINISHED sCode=EV_PLAY_FINISHED
    Line 102079: 131826.238   7   2   1       path {EV_PLAY_FINISHED} not found
    Line 102080: 131826.238   7   2   1       iCurrReplayCount=0, iMaxReplayCount=2
    Line 102081: 131826.238   7   2   1 t     timer set   3 sec : EV_TIMEOUT_REPLAYMSG
    Line 102544: 131829.121 189   2   1 timer EV_TIMEOUT_REPLAYMSG
    Line 102545: 131829.121 189   2   1       q_scr +     evScriptEvent 9005 EV_TIMEOUT_REPLAYMSG
    Line 102546: 131829.121   7   2   1       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_REPLAYMSG] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:17|00:00:20.0351459
    Line 102547: 131829.121   7   2   1       se    EV_TIMEOUT_REPLAYMSG 9005  0|0|0  || LineState=LS_GETNBRS_RXDIGITS
    Line 102548: 131829.121   7   2   1       LsGetNbrsRxDigits lCode=9005 lCode2Str=EV_TIMEOUT_REPLAYMSG sCode=EV_TIMEOUT_REPLAYMSG
    Line 102549: 131829.121   7   2   1       path {EV_TIMEOUT_REPLAYMSG} not found
    Line 102550: 131829.121   7   2   1       PrepareAndPlayWavAndTts start iModuleIdx=737, iPlayFileIdx=1, bMakeTtsFile=False, sSoundFileIs=
    Line 102551: 131829.121   7   2   1       rv    replace start [C:\Program Files (x86)\VoiceGuide\Scripts\manager\$RV[manager]\ankieta$RV[pytanie].wav]
    Line 102552: 131829.121   7   2   1       rv    replace end   [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav]
    Line 102553: 131829.121   7   2   1       PrepareAndPlayWavAndTTS sPlayFile=C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav
    Line 102554: 131829.121   7   2   1 state [answer] Playing wav (C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav)
    Line 102555: 131829.121   7   2   1       FindSoundFile start [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav]
    Line 102556: 131829.122   7   2   1 t     timer clear (force=False)
    Line 102557: 131829.122   7   2   1       q_tel +     cmd_PlayStart -559963 ,C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav []
    Line 102558: 131829.122   7   2   1       play  start ok, playId=-559963
    Line 102559: 131829.122   8   2   1       q_tel run   cmd_PlayStart 0 00:00:00 max:16|00:00:00.3640208
    Line 119128: 131846.382  21   2   1 ev    PlayEnd 2 -559963 [0:0:137134]
    Line 119129: 131846.382  21   2   1       play  end   id=-559963 (current id)
    Line 119130: 131846.382  21   2   1       rvns  add   answer_SoundFileLength|17141
    Line 119131: 131846.382  21   2   1       q_scr +     evScriptEvent 8001 EV_PLAY_FINISHED
    Line 119132: 131846.382   7   2   1       q_scr run   evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0 [-559963|0|0|0|0][|||||] 00:00:00 max:17|00:00:20.0351459
    Line 119133: 131846.382   7   2   1       se    EV_PLAY_FINISHED 8001  -559963|0|0  || LineState=LS_GETNBRS_PLAYWELCOMEMSG
    Line 119134: 131846.382   7   2   1       LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED
    Line 119135: 131846.383   7   2   1       path {EV_PLAY_FINISHED} not found
    Line 119136: 131846.383   7   2   1       iCurrReplayCount=1, iMaxReplayCount=2
    Line 119137: 131846.383   7   2   1 t     timer set   3 sec : EV_TIMEOUT_REPLAYMSG
    Line 121897: 131849.262 194   2   1 timer EV_TIMEOUT_REPLAYMSG
    Line 121898: 131849.262 194   2   1       q_scr +     evScriptEvent 9005 EV_TIMEOUT_REPLAYMSG
    Line 121899: 131849.263   7   2   1       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_REPLAYMSG] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0010000 max:17|00:00:20.0351459
    Line 121900: 131849.263   7   2   1       se    EV_TIMEOUT_REPLAYMSG 9005  0|0|0  || LineState=LS_GETNBRS_RXDIGITS
    Line 121901: 131849.263   7   2   1       LsGetNbrsRxDigits lCode=9005 lCode2Str=EV_TIMEOUT_REPLAYMSG sCode=EV_TIMEOUT_REPLAYMSG
    Line 121902: 131849.263   7   2   1       path {EV_TIMEOUT_REPLAYMSG} not found
    Line 121903: 131849.263   7   2   1       PrepareAndPlayWavAndTts start iModuleIdx=737, iPlayFileIdx=1, bMakeTtsFile=False, sSoundFileIs=
    Line 121904: 131849.263   7   2   1       rv    replace start [C:\Program Files (x86)\VoiceGuide\Scripts\manager\$RV[manager]\ankieta$RV[pytanie].wav]
    Line 121905: 131849.263   7   2   1       rv    replace end   [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav]
    Line 121906: 131849.263   7   2   1       PrepareAndPlayWavAndTTS sPlayFile=C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav
    Line 121907: 131849.263   7   2   1 state [answer] Playing wav (C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav)
    Line 121908: 131849.263   7   2   1       FindSoundFile start [C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav]
    Line 121909: 131849.263   7   2   1 t     timer clear (force=False)
    Line 121910: 131849.264   7   2   1       q_tel +     cmd_PlayStart -539823 ,C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager20\ankieta504.wav []
    Line 121911: 131849.264   7   2   1       play  start ok, playId=-539823
    Line 121912: 131849.264   8   2   1       q_tel run   cmd_PlayStart 0 00:00:00 max:16|00:00:00.3640208
    Line 123242: 131850.344  21   2   1 ev    dtmf 4   (48234511,52,0) ConfOtherLeg=-1
    Line 123243: 131850.344  21   2   1       q_scr +     evScriptEvent 52 4
    Line 123340: 131850.349   7   2   1       q_scr run   evScriptEvent sCode=[4] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0050002 max:17|00:00:20.0351459
    Line 123341: 131850.349   7   2   1       se    4 52  0|0|0  || LineState=LS_GETNBRS_PLAYWELCOMEMSG
    Line 123342: 131850.349   7   2   1       LsGetNbrsPlayWelcMsg 4,4
    Line 123343: 131850.349   7   2   1       q_tel +     cmd_PlayStop [0,0,0,0,0][||||]
    Line 123344: 131850.349   7   2   1       play  PlaySoundStop ok
    Line 123345: 131850.349   7   2   1 state [answer] Number Input 44
    Line 123346: 131850.349   8   2   1       q_tel run   cmd_PlayStop 0 00:00:00 max:16|00:00:00.3640208
    Line 123347: 131850.349   7   2   1       path {44} not found
    Line 123348: 131850.349   7   2   1       q_scr +     evScriptEvent 35 #
    Line 123424: 131850.353   7   2   1       q_scr run   evScriptEvent sCode=[#] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0040003 max:17|00:00:20.0351459
    Line 123425: 131850.353   7   2   1       se    # 35  0|0|0  || LineState=LS_GETNBRS_RXDIGITS
    Line 123426: 131850.353   7   2   1       LsGetNbrsRxDigits lCode=35 lCode2Str=# sCode=#
    Line 123427: 131850.353   7   2   1 t     timer clear (force=False)
    Line 123428: 131850.353   7   2   1       rv    add   answer|44
    Line 123429: 131850.353   7   2   1       path {44} not found
    Line 123430: 131850.353   7   2   1       FindNextVgmTitleInPathList: next module title is=[sql_answer_closed]
    Line 123431: 131850.353   7   2   1       rvns  add   answer_PathTaken|success

  



#3 SupportTeam 24 June 2015 - 08:54 PM

Please update this system to this version of VoiceGuide:

 

[old link removed]

 

and post traces as before if you still encounter any issues.