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Cisco Ucm 8.0.3.x.x.x With Voiceguide

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#1 daygee 26 June 2015 - 12:40 AM

Please kindly advise on the following;
We presently have a Cisco UCM running and would like to have the IVR/Auto attendant feature activated.
The Cisco UCM is running on Cisco MCS 7800 Series Hardware.
Kindly advise on the requirements and possibility for this.
Also,advise on how the Voiceguide Software can be used for a small sized organisation of about 40 employees.
We have about 2 external lines and about 40 staff.

Features of the IVR desired
Auto Attendant Console,Directory Caller ID,Auto Attendant;Call recording;Voicemail


#2 SupportTeam 26 June 2015 - 10:08 AM

All the features that you mentioned are supported by VoiceGuide.


Approach to take would be to set up VoiceGuide to work in VoIP mode, and set up Cisco to route all incoming calls to VoiceGuide first.


Connection with Cisco UCM, Cisco CUCM (CallManager), etc. is fine, we have a number of systems deployed that communicate with the various Cisco products.


You will be able to fully install and test the system for yourself using the evaluation versions of VoiceGuide and Dialogic HMP VoIP drivers, so you will be able to demonstrate that the system is fully working before buying any licenses.


VoiceGuide can then take callers though the auto attendant and/or directory and transfer the calls and run voicemail scripts if transfers fail.


The voicemail system in VoiceGuide is also fully customizable, the voicemail system can be edited like any other VoiceGuide callflow scirpt.


Please let us know if you have any questions,

#3 daygee 08 July 2015 - 12:06 AM

Dear Support,

Thanks for your response.

I have read the repsonse from the Support team and done what was advised.

The trial went well on a standalone and I would like to get the cost implication for the software license.


#4 SupportTeam 08 July 2015 - 12:43 AM

We've forwarded your request to the sales department and you should be contacted soon.